Orange NCO Westminster Solicitors Dept

[Andy1000]

Hi,

My girlfriend took out an 18month contract phone a while back and towards the end of this contract wanted to go abroad for a year but found out that Orange had her on the system as a 24month contract. She tried to fight this but they wouldn't listen and as such she cancelled the direct debit and left the country. 12 months later she has returned to a pile of letters threatening bailiffs and court action from the likes of NCO and westminster solicitors.

In this sort of dispute can we just ask Orange to provide proof of this 24month contract and if they can't we shouldn't have to pay them. Its a case of 2 sides to this story and without evidence I don't think they can keep hounding her or can they? As I don't know either way and my girlfriend is adament that it was only an 18month contract i feel that Orange should have proof of these contracts.

 

Any help on this would be greatly appreciated.

 

Thanks

Andy

Edited July 11, 2011 by Andy1000
spelling

[Bazooka Boo]

Take a good look at all of the letters she has received over the last 12 months....

 

I guarantee that they will say "You only have seven days in which to respond or legal action may be taken against you"

 

Well not all of them, but the first three or four will, and then they will increase in their level of threats and intimidation claiming all sorts of rubbish will happen.

 

What is the amount they are claiming for?

 

When did she cancel the DD, after 18 months or before?

 

Whilst I think about it, EVERYTHING must be kept in writing ONLY, do NOT discuss any of this over the phone with ANYONE especially a DCA unless you can record the phone calls?

 

Start to keep a diary of events and file everything in order.

[Yellow160]

Does your girlfriend have any paperwork/bills from when the contract was taken out?

 

On the bill it shows the contract length along side the plan your on E.g Panther 35 Websave (24mth) : 08 Jun - 07 Jul.