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    • Thank you. Please will you repost your images in one single multipage PDF file – the right way round et cetera.  
    • And just to reiterate – I'm sorry if the message above sounds a bit harsh. We have to get the message out to other people who visit this thread as well. I realise that you are having a difficult time and we will do our best to help you, of course
    • The last photo shows the overflow carpark looking at the block which our room was located. When we got out of the car my partner thought that the building was for staff accommodation.  The unsecured bedroom window opened onto this car park.
    • Also I see that you are doing a lot of this on the telephone – and without any written confirmation. This is a big mistake. You need to start taking this matter seriously and so everything should go in writing. If you have telephone calls then they should normally be recorded. Read our customer services guide. You should make notes about every telephone call and then you should send an email to your telephone correspondence confirming what they have said or what they have agreed. It is important that you keep detailed paper trails here. Of course we may be jumping the gun and maybe big motoring world will step up to the mark – but I'm afraid that they have a lousy reputation has you have seen and so you need to start practising survival techniques and protecting yourself. You say for instance in your letter of rejection that the mechanic told you on the telephone that the gearbox needed replacing. Do you have any other evidence of this conversation? This is going to sound a bit harsh – but other people will be visiting this thread as well for their own purposes. You conducted their research about this company before you bought the vehicle. You now are fully aware that this is a company which can be very difficult to deal with and causes a lot of problems for many of their customers and yet you are still taking a telephone/verbal approach. Do I need to say any more? Also one of the documents you put up is an email exchange but it is not clear who is writing to who or what dates. If you showed this email to somebody in a pub they would be asking lots of questions about who sent the first message, who sent the second message, what dates were they sent et cetera. Please think about this before you post things. Please can you clarify the details of that email exchange. Please will you present the information carefully. We are all volunteers here and we have to rely on you to do the spadework
    • I told the DM that the room was not acceptable because of the reasons already mentioned. He informed me that they were full that night and that they could move me to the room next door (would not solve my problem with the rooms location). Told the DM that I could not stay in the room provided for the night so left no option but to leave. DM did not reply and I walked out.  
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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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virgin telephone service ....

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i sigend up with virgin phone and broadband package not that long ago and today i have just had a kick in the teeth from virgin which im not amused about !!!


i signed up for a package where i could make evening and weekend calls for free ( like ring for 59 minutes and then hang up), anyway i have been doing just that and i do make quite a few calls like these as i play online games and like to chat to my local friends who play it to , so i ring them for upto 59 mins and then hang up and redial or they dial me , anyway virgin rang me today asknig why my bills so high ? my response was excuse me huh !!!!

they said my phone bills £109 and my first bill is not due till 22 july , i asked how is that possible , and they explained that they had charged me for every minute i been using my phone for , i replied no im on this certain package that allows me to make them sort of calls so my bill should be nowhere nr that high , and they looked at my calls i made and yes did notice i had been ringing upto 59 mins then hanging up and redialing , they then decided to inform me that i was not on the right package for that , so instead they just wait till i have a high bill then ring me !!!!

i disputed this and said no they were wrong i didnt sign up for that package i signed up for the one i had described and they basically barred my phone from doing outbound calls and told me i have to pay £87 to get my line bk on !!!! no matter how much i argued with them that they are in the wrong they refused to bk down and if i didnt like it WRITE not email or call THERE HEAD OFFICE IN MANCHESTER , i asked them to turn my line bk on to normal but they declined and then tolds me it would take 24 hours for me to go over to the original package that i requested and that my phone line would be barred till i payed that 87 pounds , obviously im not at fault with this because i wouldnt have made them calls if i knew i wasnt on the right package in the first place ......

Also not so long ago talk talk tried to take over my line after i had a convosation with them regaring packages

and they told virgin they were gonna take over my supply , and within the hour virgin sent me a text message telling me my services would be disconnected the same day because i was moving to another supplier ( which i thought was kinda childish considering i didnt that that was possible ) BUT ....

is this the sort of service i have to expect from virgin because if it is i would rather pay my bill and leave for pastures new to a more cooperative company who can do the job right in the first place !!!!!

and can i do anything about this apart from having to write to them lol



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Many people get results emailing the CEO neil.berkett@virginmedia.co.uk


Also, check their code of practice here (page 10 is the complaints bit)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)


Or send a cheque or postal order payable to Reclaim the Right Ltd.


923 Finchley Road London NW11 7PE



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just a quick update , i spoke to the person i emailed and they had it all sorted out and even credited me with 175.00 so my bill was payed by them ,

cant fault them they made a mistake and they honoured it by going to the top and sorting it , so ty for ur help on here everyone :)



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