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    • Please would you give us the name of the appeals company which you went with. I'm curious but alos there may be others who have been let down by them and I think that it would be helpful to know. Thanks   I see also that you have been asked to post up certain information/documents and you haven't done so yet
    • The boiler had started losing pressure. I was getting concerned about it. ASG sent me  a letter saying that to keep the warranty valid I needed to power flush.  On the morning of the power flush the boiler failed completely and I turned it off.  The flush technician decided not to flush through the boiler as he was unable to get it to work and reported it as leaking.  I then got ASG to come out the next day. ASG refused to mend the boiler stating that the power flush had damaged it.  I have spoken to the flush technician who has explained he did not flush hot. He has done power flushes for many years and has never seen the damage alleged caused by a power flush.  An independent gas safe engineer has also stated that the damage could not be caused by a power flush.  The boiler was maintained annually by ASG according to the contract. It includes a fifteen year maintenance contract.  I was g I NG to sar them and try going either via the FSA or possibly court. 
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    • Thanks very much that makes absolute sense. That’s exactly my aim at the minute to secure my vehicle. That has to be priority before I worry bout unfair payments etc. I sent the letter of complaint in the hope they may enter into a payment plan still. If I thought I had the time until the 31st January then it allows me time to prepare next steps etc.  only problem is If there is a ban on repossessions why were they attempting to do it the other day and saying they still are. 
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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Urgent Advise Needed - Regarding holiday booking!!!


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I could use some advise.

 

Me and 3 friends booked a holiday in our local town's travel agent. We were given the price of 600.00 per person. We then asked the travel agent directly if we booked online with their company would it be cheaper and she advised no would be the same price. So we paid for it

 

When i got home i checked their website and found the exact same holiday (airports, board, rooms transfers) for almost 200 less.

 

Should i contact them and ask for the difference back or do i not have a leg to stand on . Please respond

 

Many Thanks

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The Consumer Protection from Unfair Trading Regulations 2008 give you more than a leg to stand on.

 

It is a strict liability criminal offence, for the misleading action of a trader with something for sale to cause or be "likely to cause the average consumer to take a transactional decision he would not have taken otherwise, taking account of its factual context and of all its features and circumstances."

 

Reminded of the fact, they may prefer to grant a discount, rather than be prosecuted, or you may prefer to prosecute, anyway.

 

"It shall be the duty of every enforcement authority to enforce these Regulations."

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If this was a verbal discussion then I doubt you have a leg to stand on? You could enquire with the travel agent about cancelling the booking and what fees are available - if they are less then the cost of the new booking then you could save yourself a few quid that way?

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I am afraid they will say no..I would lodge a complaint with their customer services department as the agent mislead you..

I have been in Travel for over 15 years and the internet does pose a problem to the branches but at least you can talk to your agent a PC wont answer you...

 

The short answer is you are now bound by the T&C and a cancellation will cost approx £110 per person..

 

Sorry

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I am afraid they will say no..I would lodge a complaint with their customer services department as the agent mislead you..

I have been in Travel for over 15 years and the internet does pose a problem to the branches but at least you can talk to your agent a PC wont answer you...

 

The short answer is you are now bound by the T&C and a cancellation will cost approx £110 per person..

 

Sorry

 

If you are saving £200 per person on the holiday, but it'll cost you £110 to realise that saving then you know what to do... Hello an extra £90 spending money!

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You should not have to pay to cancel.

 

Magistrates make victim compensation orders when the offenders are convicted, and it does happen that convictions are achieved on the strength of verbal evidence.

 

If the suspicion is that they knew perfectly well, that a significant discount is available online, they should not be allowed to get away with lying about it.

 

Conspiracy to defraud is an indictable offence, subject to a citizen's arrest if need be.

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