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Orange now with debt collection


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I ran into a bit of difficulty last year and got into arrears with Orange. My service was blocked and as soon as I could I paid the outstanding debt, of about £148 by cheque directly to Orange.

 

I received no more bills but then about 3 months ago, I got a letter from Moorcroft debt collection who said I owed £137 to Orange. I disputed this on the phone as I've received no further bills from Orange once the outstanding £148 had been cleared.

 

Understandably, Moorecroft asked for proof of payment, which I sent in the form of a copy of the cheque. I foolishly didn't sent that recorded delivery and they claim not to have received it.

 

I know that if the bill was still with Orange I should send an SAR but as its with a DCA, is that the appropriate next step?

 

Very grateful for any advice.

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I know that if the bill was still with Orange I should send an SAR but as its with a DCA, is that the appropriate next step?

 

 

Yes, I would think so, looks like the only way you'll find out the score regarding payments made on the account.

Orange should still have your account details.

 
 

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Hi GK2000

 

If you have paid off this debt to Orange and have the proof of this in the form of the cheque sent, then I would probably ignore the leeches, Moorcroft that is.

 

Unfortunately if you you do not deal with these goons by recorded delivery, they will always try it on.

I think they do this to try to pass the time on wondering where their next bit of commission is coming from.

 

To sum up, If you have the proof that the debt is paid, then don't worry about Moorcroft.

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Thanks whyme.

 

The bit that's confusing me is that Moorcroft is chasing for a different sum so i think I'll try the SAR so that I know for sure it has been paid off.

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