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BT funny numbers on bill


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Hi all, My elderly neighbour just had a BT bill with loads of mobile numbers on it that they say they didnt call.

 

Is there a way that this can happen if say, wires were crossed in the green box?

 

Or any other way?

 

There is no pattern to dates times or duration, They are not going to pay till BT sort it out but they DO need a phone due to emergency health issues.

 

Any help would be appreciated.

 

Andy

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It should be raised with Bt in writing.

 

You may want to do this on their behalf.They state on their website that they will reply within 10 days.

 

Alternatively there is a web complaint form which they say will respond to within 2 days.

 

If you deal by email,it is likely they would want permissions,in consideration of the Data Protection Act.

A letter therefore may be the best route.

 

BT Correspondence Centre

Providence Row

Durham

DH98 1BT

 

The online form is here;

 

http://bt.custhelp.com/app/contact_email/c/2702,2706

Edited by MARTIN3030

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Ok keep us posted.

Its impossible to know what has gone on,but they will look into it.

Looking at some complaints on the internet,it seems that their forums are not really much use.

Putting this in writing will empower them to respond.

If they then fail to deal satisfactorily,we can advise further on escalating a complaint to the regulators.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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