Welcome Finance

[Hacked_Off]

ooh and also ive had paperwork back (finally) from direct group confirming ppi etc will post up tomorrow. off to bed up at 6am:(

[Hacked_Off]

can anyone put me in the right direction for an lba letter?

[Hacked_Off]

Had a random letter today with URGENT on the envelope. Telling me to contact them URGENTLY to confirm i live here. ha. On the email it says cattles@muckhall so i take it its about my welscum loan.

 

I assume this one should go in b for BIN or I for IGNORE!?

[Crocdoc]

I think this is the one that asks you to call even if you are not the person they are trying to contact.

COMPLETELY IGNORE.

[Hacked_Off]

"we are attempting t contact the above person named regarding a personal matter. we have been provided your address as being possible residentiasl details for our subject

 

Therefore if yo are the person named above then please contact our office immeidatly on blablah wereupon further detailed information can be provided.

 

If however you are not the person named above and or have any information regarding the persons possibnle wereabouts then please contact our investigation team"

 

Yeah ill get on that now...not

[alfwithhair]

I for ignore M8

[Hacked_Off]

will update when i no doubt get another letter.

 

its funny cos the welscum balance is riddled with charges, ppi, "homecare" insurance etc

[Crocdoc]

Thets the one, I have it in stock (WEll ! some people save stamps) however on a serious note I have seen this letter used on a number of occasions and in particular when they are pursuing Statute Barred Debt. Therfore if it's you that they are trying to trace, check when you made the last payment or acknowledged the debt.

[Hacked_Off]

It was my name on the letter. My last payment to welscum was roughly aug 09. that if it is welcum there chasing.

[RoyalIrish]

Press 141 then ring them up and tell them that the person they are looking for has moved to Nigeria.

 

Give them the address and telephone number of this Nigerian branch of KFC.

 

KFC Nigeria

 

Isolo, 110/114 Oshodi - Apapa Expressway, Lagos 930283, Nigeria +234 1 773 3838

 

Repeat every week with different numbers!

 

Play the game!

[Hacked_Off]

haha

[Hacked_Off]

had another letter today from muck hall giving me untill the 26th to pay 4.5k!!!!!funny how a 1.5kloan of which ive made approx 2k in payments and thats the total they have!!

[alfwithhair]

had another letter today from muck hall giving me untill the 26th to pay 4.5k!!!!!funny how a 1.5kloan of which ive made approx 2k in payments and thats the total they have!!

 

Very easily if Cabot had it before

[Hacked_Off]

eh?

[BRIGADIER2JCS]

Cabot lurve to add charges.

[Hacked_Off]

Well the account has never been with cabot.....

[RoyalIrish]

I reckon sometimes they just 'stick on' a load of charges 'trying their luck' in the hope that some mug will pay them.

 

What absolute parasites!

 

Tell 'em to 'get bent'!

 

RI

[alfwithhair]

Then offer you 50% discount off the balance, when it actual fact all they are discounting is the charges they had no authority to add in the first place.

[Hacked_Off]

Having not received a ppi claim form that were up posed to be sent out automatically I've initiated the process myself and received this back:

 

 

Dear x

 

 

Thank you for your email received on 25 March 2013 regarding your Payment Protection Insurance (PPI) query.

 

Unfortunately I am unable to locate your details on our system with the information you have provided. In order to help me find your details and continue with your claim, please provide as much of the following information below:

 

- Full name (at the time the loan was taken. If your name has since changed please provide proof of name change)

- Date of birth

- Full address that you resided at the point of taking out the loan. (If you have changed address please also forward proof of change of address)

- Loan account number (can be found on original loan documents)

 

If you have moved address or changed your name since inception of your loan, we will require evidence of this.

 

For proof of address change, please see required documents below:

 

We can accept ORIGINAL or a true certified copy of the following documents, dated within the last three months:

 

- Gas bill

- Water bill

- Electricity bill

- Landline phone bill

- Bank statement

- Letter from Government authority

- Council tax statement (current year)

 

Please note that mobile phone bills or internet banking printed statements cannot be accepted as proof of address.

 

For proof of identity or name change, please see required documents below:

 

We can accept ORIGINAL or a true certified copy of the following documents for proof of identification listed below:

 

- Birth Certificate

- Passport (with current validity)

- Driving Licence * both photo card and counterpart are required unless your licence was issued July 1998 where we will accept the paper licence only.

- Firearms Certificate

- Police ID card

- Marriage Certificate (if applicable for name change)

- Deed poll (if applicable for name change)

 

We can accept documents which are a true certified copy, stamped and signed by either a Solicitor or The Post Office.

 

Please send all documentation to the below address:

 

Welcome Finance

PO Box 10950

Sandringham House

Harlow

CM20 9JF

 

I hope my email has been of help, however, if you are unable to provide any of these details, please contact our Customer Services Team on 0845 373 0386.

 

Any personal information you provide us with will be held by the Scheme in accordance with the FSCS data protection policy, which is available on the FSCS website or on request.

 

 

Yours sincerely

 

 

 

Carol Smith

Customer Experience Team

 

 

Why on earth would they need that volume of information?! As if I would send THEM my passport!!!

[Hacked_Off]

Dear X

 

Thank you for your email received on 26 March 2013 regarding your Payment Protection Insurance (PPI) query. Thank you for the extra information.

 

I have completed a review of your account. We have found that this policy may have been sold by a third party (Yes Loans).

 

Please contact Yes loans concerning the mis selling of the PPI, if they are no longer trading you will need to contact the Financial Services Compensation Scheme via the internet and they will look into it for you.

 

Unfortunately you did not purchase PPI on loan account

 

I hope my email has been of help, however, should you need any further assistance, please contact our Customer Services Team on 0845 373 0386 who will be more than happy to resolve any queries.

 

Any personal information you provide us with will be held by the Scheme in accordance with the FSCS data protection policy, which is available on the FSCS website or on request.

 

Yours sincerely

 

It wasn't sold by yes loans. When I tried to claim last time they told me none of the insurance was active anymore?! So I then got onto the company myself and it was in fact still active. Forget the name.

 

So they want me to contact yes loans about the ppi but there is no ppi but I know there is ppi !!!?

Edited March 26, 2013 by Hacked_Off

[Hacked_Off]

There we are

 

[Hacked_Off]

In order for us to progress your complaint about the mis-sale of PPI please complete the attached PPI Consumer Questionnaire, ensure you sign and date it, including the specific account numbers you wish to complain about.

 

If you believe we may have an issue verifying your signature against our records, please enclose a copy of your passport or driving licence to avoid any delay.

 

You can return it to the postal address below (contained in my e-mail signature) for the attention of 'The Complaints Department'. Alternatively, return a scanned copy of it via email to [email protected]

 

PLEASE REPLY TO [email protected]

 

When replying, please include your original email request, as this will have been deleted.

 

 

Kind Regards

Customer Relations Telephony Team

 

Postal Address:

Customer Relations

WFSL Customer Services

Po Box 12027

Sandringham House

Sandringham Avenue

Harlow

CM20 9LN

 

Why are they trying to get my passport? Something smells here