Police arrest customer to allow Buy As You View to seize goods

[MrShed]

Subbing. Lefty - some great work going on here.

[labrat]

intrestingly theres a rather high value mystery shopping assigment offered to partner to do with a rent to own store, in which a covert camera will be supplied.

 

its been declined due to family holiday but coincidence?

 

just re-read email its definatly bayv

[Lefty]

intrestingly theres a rather high value mystery shopping assigment offered to partner to do with a rent to own store, in which a covert camera will be supplied.

 

its been declined due to family holiday but coincidence?

 

just re-read email its definatly bayv

 

That is VERY interesting, labrat! Are you absolutely sure it's BAYV? Remember, the company doesn't actually have any retail outlets - everything is done in the customer's own home? Would be really grateful if you could PM me with more details.... ?

 

Cheers

Lefty

[MamaMoo]

intrestingly theres a rather high value mystery shopping assigment offered to partner to do with a rent to own store, in which a covert camera will be supplied.

 

its been declined due to family holiday but coincidence?

 

just re-read email its definatly bayv

 

Ooh, which mystery shopping company is this? (PM Me if you don't want to reveal too much publicly.)

[labrat]

details pm'd to lefty

[Lefty]

details pm'd to lefty

 

Gold Dust! Brilliant! Thanks!

 

I have been convinced for some time now that BAYV really DO want to clean up their image, and improve their customer service... (well,at director level anyhow...)

 

Lefty

[labrat]

no worries away for a while now tho so cant help much more

[Lefty]

Things are still moving ahead behind the scenes, and I expect a conclusion to this thread over the next couple of days... Stay tuned...

 

Cheers

Lefty

 

 

[raydetinu]

I still want to know what the police response is?

[Cyberprog]

I still want to know what the police response is?

"It's a civil matter Sir/Madam"

[raydetinu]

Police 'response' to the complaints made by the OP to them and IPCC!

[Surfer01]

If the collector never had a warrant from the court and the police allowed him to enter the OP's residence without the OP's permission then a felony or criminal act occurred as basically it is "breaking and entering" although the "breaking" part never occurred. I am of the opinion that a criminal offence sanctioned by the police occurred

[chrisyb1984]

***************************** UPDATE ***********************

hi all,

 

sorry there hasent been any updates from myself, yesterday was the first time bayv contacted me in the last 3-4 weeks, anyway

 

i had a meeting last week with the police, although the report is not out yet they've addmitted they were wrong, basically they never should have been at my property and all action taken against me was unfair, the officer who told me this works for the profesional standards dept and he will be completiong the report hopefully i should have it by the end of the week, if not next week. he also told me to go and speak to a solicitor regarding compenstation as i should be awarded some. he also said he still needed to speak with bayv, and will let them know not only did the police act unlawfully bayv did too.

 

i told him about linda davies waiting for the police report before tacking any action, he said its a load of "crap", basically he thinks" bayv hope i give up".

 

so afdter speaking with the police i phoned bayv to speak with linda davies, she was'nt in at the time and rep said she will phone me when shes back in the office, this was last tuesday, anyway she phoned yesterday, they have completed all what they needed to do and asked if it was ok for a manager to come and speak with me regrading what i wanted to do next, i did say over the phone i want all money paid back under the agreement, "she said we dont offer REFUNDS" eh? anyway we agreed to meet tomarrow and my home,

 

truthfully i dont think anyone will come,

any advice you can give me about meeting would be much appreicated.

 

thanks to all will keep you updated as soon as i know more

 

chris

[raydetinu]

maybe not refunds, but certainly a large amount of compensation! or see you in court.

dont forget to mention the police report confirming that BAYV acted illegally.

Ask for everything and let them decline or propse a settlement.

Put the ball firmly in their court. ( so to speak )

[Lefty]

Hi Chrisyb1984 - thanks for the update.

 

Sounds like you've had some very constructive dialog with the police, and you should certainly take matters further. Regardless of any alleged civil issues in this case (your agreement/contract with BAYV) anyone with half a brain can see that the police were well and truly in the wrong, and should be made accountable for their actions.

 

...But this still leaves the issue of BAYV and THEIR part in all of this. BAYV not only acted unlawfully, they acted ILLEGALLY!

 

I can confirm that an internal enquiry has taken place, and I have received regular (private) updates from the company's marketing director regarding the progress of it. I can also confirm that an important development has taken place today concerning the management chain involved. However, as the marketing director is now on annual leave, and the fellow director looking after his workload has chosen to ignore my emails today, I am unable to comment any further. (I gave my word to keep all information confidential until the outcome of the enquiry, so as not to jeopardise any possible outcome, or to identify any persons involved.)

 

But I would say, at this point, that YOU very much have the upper hand. By all means have a meeting with BAYV and hear what they have to say. I would strongly recommend not rushing into any agreement. Tell them you'd like a few days to think things over. And certainly don't sign anything!

 

As for, "not issuing refunds"... What an absolutely ridiculous and "jobsworth" attitude to take for a senior director! Frankly I am appalled at such a comment. Considering this whole thing came about due to confusion with re-financed agreements (and after having made payments for well over a year), the ABSOLUTE MINIMUM offer I would expect should be a full refund of ALL payments made on the agreement.

 

Whatever you do, don't fall for a battered old 32" refurbished telly as a gesture of goodwill!

 

As I have stated earlier in this thread, BAYV have over-stepped the mark by a MILE on this one - and BOY do they know it!

 

Cheers

Lefty

[whitewidow]

Hey lefty,

 

Forgive me if i am wrong but as for not refunding all monies, i thought they would have to under the repossession rights of the CCA 1974

 

Which states that if they do take back the goods without a court order, you have a right to claim back all money paid under the agreement.

[Lefty]

Hey lefty,

 

Forgive me if i am wrong but as for not refunding all monies, i thought they would have to under the repossession rights of the CCA 1974

 

Which states that if they do take back the goods without a court order, you have a right to claim back all money paid under the agreement.

 

Hi.

 

Yes, that it quite correct... However, that only really applies if the goods are of protected status (ie: more than one third of the total paid)... And, one could argue, that was the case in this situation.... because the goods had been re-financed...

 

Cheers

Lefty

[locutus]

Looks like they're either late in visiting or "technical issues" are hampering an update

 

Either way, I'd say it would be a good idea to record any conversation, but do not accept anything without consulting Lefty.

[chrisyb1984]

Quick Update

Bayv manager visited me this morning and offered my goods back ON THE SAME TERMS AS BEFORE PLUS £100 comp. i quickly said no and i wanted nothing more to do nwith Bayv he then offered me the dining table back as compensation i told him i would be taking advice { i have no intention of accepting and would rather go to court} he said dont take too much notice of CAG as they are Biased AT THIS POINT I NEARLY FELL OVER LAUGHING AND THEY BLAMED THE POLICE FOR LETTING THEM INTO MY HOME.Also the rep is no longer working for them { as if that makes a difference to me }

Regards

Chris

[Surfer01]

You did the right thing refusing their offer and I bet they are nwo concerned, but don't forget they are monitoring this thread so be very careful what you say in public. Lefty will work towards getting it sorted with a nice compensation package for you.

[raydetinu]

dont bank on it!!

We all know things go wrong but its how its handled to sort it out thats important; how quickly; how appologetic; how they compensate you.

I would ask them to put everything in writing before you even consider it! do not commit or respond to any verbal offer.

[watchinginvestigation2011]

Quick Update

Bayv manager visited me this morning and offered my goods back ON THE SAME TERMS AS BEFORE PLUS £100 comp. i quickly said no and i wanted nothing more to do nwith Bayv he then offered me the dining table back as compensation i told him i would be taking advice { i have no intention of accepting and would rather go to court} he said dont take too much notice of CAG as they are Biased AT THIS POINT I NEARLY FELL OVER LAUGHING AND THEY BLAMED THE POLICE FOR LETTING THEM INTO MY HOME.Also the rep is no longer working for them { as if that makes a difference to me }

Regards

Chris

 

Do they really think £100.00 and continuing as their customer on same terms is okay, I see it as derisory. So they with no warrant get into anyones house and think they will be so so desperate for 100.00 that they will snap their hands off and forget all the embaresment and distress!!!!!!!!

 

Cag is not biased, and nor is a court, but a court will gain publicity that will let others know what they are capable of. I would also let them police know that they are blaming them because you said the police said they woudl tell them they had broken the law too, they obvously have no respect for that and instead farm it out on their employee, who forgive me worked for them and represented them.

 

I have never used this company but barge and pole come to mind, dont touch them.

 

Good luck xx

[Lefty]

Quick Update

Bayv manager visited me this morning and offered my goods back ON THE SAME TERMS AS BEFORE PLUS £100 comp. i quickly said no and i wanted nothing more to do nwith Bayv he then offered me the dining table back as compensation i told him i would be taking advice { i have no intention of accepting and would rather go to court} he said dont take too much notice of CAG as they are Biased AT THIS POINT I NEARLY FELL OVER LAUGHING AND THEY BLAMED THE POLICE FOR LETTING THEM INTO MY HOME.Also the rep is no longer working for them { as if that makes a difference to me }

Regards

Chris

 

Here we go again - proof that nobody below senior director level at BAYV has the faintest idea how to provide satisfactory customer service... After ALL this time... This is a conclusion? Absolutely unbelievable!

 

So... It was the POLICE who were at fault, eh? It was THEIR fault for LETTING THE REP INTO YOUR HOME? And, as the REP no longer works for the company (dismissed, presumably?) Buy As You View are NOT TO BLAME? All sorted?

 

WRONG!

 

Buy As You View are VERY MUCH to blame, and absolutely MUST take responsibility for the actions of their employee! First rule of management - EVERYTHING is your fault! A half hearted (and quite frankly) PATHETIC gesture of goodwill (in the attempt to retain a customer) is an insult! And I, for one, would be refusing it outright!

 

In your private message to me earlier you mentioned that, during your meeting with Buy As You View, you were told a full refund of all payments made under the agreement was NOT AN OPTION due to you NOT HAVING PAID MORE THAN ONE THIRD OF THE TOTAL AGREEMENT. Funny how Buy As You View can apply the CCA rules when it suits them! Just in case you had forgotten, Buy As You View, there is also another section in the CCA that states a COURT ORDER is required to repossess hire purchase goods from private property!

 

Besides, the agreement had been re-financed after a year, so in actual fact you already HAD paid at least one third! Was it explained to you at the time that you were throwing away your accrued statutory rights by ordering a flipping dining table? No? Thought not!

 

OP, your next move is to ask Buy As You View to offer you an explanation, an apology, and as to how the company would like to rectify things IN WRITING! No more meetings, no more phone calls etc. WRITING ONLY.

 

Come on, Buy As You View, wake up a smell the coffee! This thread has been here for almost two months. It's been read by more than 7,000 people. Reporters from both the BBC and the Guardian have expressed interest. Type "Buy As You View" into Google, and this thread comes up on the first page! How much more does it take for you to do the right thing?

 

Finally, I take great personal issue with hearing "the CAG is biased!" The CAG site team and myself have bent over backwards to provide a fair and open forum for your company to address customer issues. Any harm done to the corporate image of Buy As You View on this website is down to Buy As You View. You have not yet resolved ONE customer complaint satisfactorily!

 

Again - First rule of management - EVERYTHING is your fault!

 

Lefty

[chrisyb1984]

HI

Thanks for your Reply Lefty i certainly agree bayv have had time enough to sort this mess out i have been patient long enough.and so it is time to crank up the pressure on bayv i will start by writing to bayv i will send it by registered post ,so they can't say it never arrived.I'm going to contact the professional standards department at cleveland police and inform the officer who is dealing with my complaint that as bayv see it ,its the police's fault they {bayv} entered my home. One thing i will say is the police have been forthright admitting their officers got it wrong.As for CAG what i think the problem bayv has is they dont like it when someone stands up for the little guy.Would you have the right address for bayv so my letter gets to the right people.

I can again only thank you for the advice and time you have put in in helping me it is greatly appreciated.

Regards

Chris

[locutus]

From now on I suggest you send all information recorded to their registered Office :-

 

Buy As You View Limited

Kingsway Buildings

Bridgend Industrial Estate

Bridgend

CF31 3RY