Police arrest customer to allow Buy As You View to seize goods

[chrisyb1984]

We are to assume it was the BAYV employee who called the police, and requested their assistance. For the police to then attend meant they had, in effect, been hoodwinked, and tricked into appearing as if they were ENFORCING the repossession - which of course, they were not, or at least they weren't SUPPOSED to be!!!!

 

this is exactly what i think has happend, like the officer dealing with my complaint said " the police were not there to aid bayv or myself, but to stop any breach of the peace happening" so the bayv rep as hoped when i open the door and see the police i automatically allow them both to enter!!!!! wich infront of the police i still refused him entry, wich ended up in me being arrested,

[Lefty]

this is exactly what i think has happend, like the officer dealing with my complaint said " the police were not there to aid bayv or myself, but to stop any breach of the peace happening" so the bayv rep as hoped when i open the door and see the police i automatically allow them both to enter!!!!! wich infront of the police i still refused him entry, wich ended up in me being arrested,

 

Are the police aware that you were earlier threatened with police action by the note left that read: "..I shall give you until noon today to return goods or pay cash, then police will come.." ?

 

This is very important, as it would appear that this particular employee of Buy As You View is using the police service (ie - requesting their attendance) to make a civil law repossession APPEAR to be a criminal offence. And, in the heat of the moment, it could be easy not to question this. After all, anyone would take a step back at the appearance of three police officers at their door.

 

And that, in itself, is a breach of the peace in its literal sense. YOUR peace was breached, you felt THREATENED, and you were caused DISTRESS. And this could certainly explain your agitated state when the police DID arrive.

 

I'm pretty sure where you need to go with this, OP, but I think we should still give Buy As You View the courtesy of an opportunity to respond, and to complete their "thorough investigation."... Although, I have to say, my patience is wearing pretty thin...

 

Cheers

Lefty

[chrisyb1984]

Are the police aware that you were earlier threatened with police action by the note left that read: "..I shall give you until noon today to return goods or pay cash, then police will come.." ?

/SIZE]

 

well at first i never mentioned it because i thought the card read" phone i will come" ? it wasent until i photo copied it and blow it up i relised it said " police will come" so when i was back at the police station i give him a copy with the rest of the stuff.

[Lefty]

well at first i never mentioned it because i thought the card read" phone i will come" ? it wasent until i photo copied it and blow it up i relised it said " police will come" so when i was back at the police station i give him a copy with the rest of the stuff.

 

Definitely says, "Police will (or possibly "shall") come

 

Cheers

Lefty

[dx100uk]

use

 

scan the required letters/agreements/sheets

as a picture file

remove all pers info inc barcodes etc using paint

but leave all figures and dates.

goto one of the many free online pdf converter websites

convert the image to pdf format.

or ir you have PDF as an installed printer drive use that

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

NB:you can set where it goes in the post by hitting insert inline.

the hit reply button

dx

 

to upload stuff

you dont need any postcount

 

dx

[Lefty]

Just came across these posts, they had been posted in another area of the forum. Does any of this sound familiar at all...?

 

Original thread here: http://www.consumeractiongroup.co.uk/forum/showthread.php?309616-buy-as-you-veiw-credit-agreement

 

at one point i even refused to pay and i was told if i did then they would send the police as i had stolen the goods

so iam in abit of a mess over it all i dont want to break the law

i've spoke to them about trying to mve it down they are refusing but as i sed in the first post i need 2 go higher up the chain with them the area manger is giving nothing and the way he puts it i either pay or they remove the telly if i refuse both the police will come and have me arrested 4 theft now i would have thought with no credit agreement i wouldnt have 2 pay a penny more than i have as they cant prove i've asked for it but they say cos i havent paided over half they dont need a court order they can just walk in and take it or they will phone the police if i dont allow them to take the telly as it then becomes theft

Cheers

Lefty

 

[silverfox1961]

I saw that too and immediately thought of this thread. Now that it has been moved from general issues to the right forum, help may come from bayv (deliberate small letters).

I wonder if BAYV are hanging around with Lord Lucan and Shergar

[Lefty]

I am hoping the OP has had some contact from Buy As You View today, and will have an update later this evening.

 

I was expecting a response on here from Buy As You View today (seeing as they were logged in at around 2pm for an hour or so reading threads) but, alas, it would seem the company still wishes to remain silent. Quite as to WHY Buy As You View requested official company representative status here is starting to become a bit of a mystery...

 

There are SEVERAL threads currently on this forum requiring input from Buy As You View, and this is just one of them.

 

No doubt CAG members will draw their own conclusions to this, but I think this silence is doing serious harm to the company's image.

 

Lefty

[watchinginvestigation2011]

I have never used them before, but on the telly saw a new advert for them with two woman grinning away ear to ear.

 

Made me want to chunder especially after reading threads regarding them !!!!!!

[bigshoes...bigsocks]

(PS - I do hope so, because I have people at the BBC just WAITING to jump on this...)

 

Lefty

 

perhaps time to call in this favour at the BBC to make the general public aware of this despicable behaviour.

 

BSBS.

[chrisyb1984]

well another day goes without any response from bayv, i did leave an email with linda davies asking what happening? and iam not even getting a reply from her now,

[Lefty]

Lefty

 

perhaps time to call in this favour at the BBC to make the general public aware of this despicable behaviour.

 

BSBS.

 

Very, very tempted to do just that at the moment. Of course, it's down to the OP as to whether he wants me to pass on his details or not. But we were promised a "full and thorough investigation", and I still hold out that will be the case.

 

Cheers

Lefty

[raydetinu]

:flypig::flypig:

yeah right!

[MamaMoo]

Thank you so so much for this thread. I was days away from getting items from BAYV, I have now told their rep that I am no longer interested. Phew.

 

I think it's about time the police were trained to deal with these thugs though. A while back, I had a contract with Perfect Homes. I missed one payment due to being in hospital with my son, and they decided to come knocking my door, shouting through the letterbox as to who they were, etc. I made an official complaint to the company and witheld my payments until this was investigated.

They kept coming to my home, knocking on my door shouting "You owe us money, open up" even when we weren't in.

It got so much that on the final occasion, I phoned the police as the guy wouldn't leave.

The police turned up, "phew" I thought, until the cow on shift took great delight in telling me this uncertified debt collector was well within his rights, and she tried to get me to let him in or hand back the goods. I refused, and she then told me that he could legally come back when I was out, break in, and if he didn't want to take the items on my contract, he may legally take other items, like my TV, my son's cot and my son's toys. I told her she was mistaken, and she then threatened to allow this guy to force entry. I said if she did I'd have her arrested.

Eventually they all left, and their was a very swift email fired off to her Super. He then apologised profusely for her behaviour and disciplined her.

How can we expect these people to uphold the law when they don't understand it. It's ridiculous!

[Lefty]

Thank you so so much for this thread. I was days away from getting items from BAYV, I have now told their rep that I am no longer interested. Phew.

 

So far, YOU and 2,220 other unique visitors have viewed this thread. As I have already said, I am sure our CAG members will draw their own conclusions, just as YOU have.

 

You are absolutely right about lack of understanding/knowledge within the police service. This is something that comes up regularly on here.

 

Cheers

Lefty

[ims21]

"So far, YOU and 2,220 other unique visitors have viewed this thread."

 

And I'm one of them Lefty

 

This beggars belief and bayv have shown themselves for what they are by their actions to customers and their treatment of CAG.

 

About time they were put out of business once and for all in my opinion.

 

ims

[paulh1818]

I was considering using bayv as I need a new tv. They won't be getting my custom now...

[elsinore]

From BAYV website:

"We pride ourselves on providing a premium level of service and always have our customers' best interests at the forefront of everything we do.

Buy As You View aims to help both customers and employees to achieve their dreams and aspirations through strong relationships based on loyalty and trust.

We are constantly working hard to be number 1 in our sector; leading the way in service, quality and value"

 

Really?

 

Els

[Lefty]

I am really, really disappointed with Buy As You View. Not only that, but I now have to go and eat humble pie before all the other site team members, because I stuck my neck out and recommended giving the company "approved customer service rep" status at CAG! I genuinely believed that the company would make other rent-to-own retailers sit up and take notice, and follow their lead.

 

It is clear to me that, as a company, BUY AS YOU VIEW are desperately trying to clean-up their image, and become a respected household name. After all, if BRIGHTHOUSE were able to pull this trick off, why can't BUY AS YOU VIEW?

 

But the problem BUY AS YOU VIEW have is that their business model depends too much on individual account managers (with their own little empire, so to speak) and cannot easily be contained into one generic brand - like BRIGHTHOUSE. This is where ALL of BUY AS YOU VIEW's problems come from.

 

Directors at head office can sit there all day long, issue carefully worded statements on consumer advice forums such as this, spout off well written PR, and publish lovely glossy internet magazines - but all of that gets trampled on by a team of stressed out field account managers, desperate to meet their targets, and driven by commission and bonus payments...

 

Lefty

[MARTIN3030]

I am really, really disappointed with Buy As You View. Not only that, but I now have to go and eat humble pie before all the other site team members, because I stuck my neck out and recommended giving the company "approved customer service rep" status at CAG! I genuinely believed that the company would make other rent-to-own retailers sit up and take notice, and follow their lead.

 

It is clear to me that, as a company, BUY AS YOU VIEW are desperately trying to clean-up their image, and become a respected household name. After all, if BRIGHTHOUSE were able to pull this trick off, why can't BUY AS YOU VIEW?

 

But the problem BUY AS YOU VIEW have is that their business model depends too much on individual account managers (with their own little empire, so to speak) and cannot easily be contained into one generic brand - like BRIGHTHOUSE. This is where ALL of BUY AS YOU VIEW's problems come from.

 

Directors at head office can sit there all day long, issue carefully worded statements on consumer advice forums such as this, spout off well written PR, and publish lovely glossy internet magazines - but all of that gets trampled on by a team of stressed out field account managers, desperate to meet their targets, and driven by commission and bonus payments...

 

Lefty

 

 

You have put this quite well,and it hits the nail on the head.

 

Yes,I can confirm here,that in view of what we have seen in the past,many of the site team were reluctant to agree that BAYV would be capable,or willing to respond completely to the challenge of dealing positively and openly on the CAG.

 

However,equally we are all aware that you have personally tried to move mountains to that end,and its not for want of trying.

 

Like you say,a good business model has to be created and implemented from the top down to the shop floor,and like a chain,it only needs one weak link to see the rest fall apart.

 

These days,more and more businesses are learning from what their customers have to say online,and in many cases,new business practices and regime change occurs after there is a realization of how that needs to be done after reading customers reports suggestions and complaints.

We can only but hope that your input to these forums will eventually get the attention it deserves,by those in the position to admit the errors of their current ways.

[raydetinu]

I think they have enought chances to redeem themselves and should now be shown up on a TV consumer programme, such Watchdog, DOM etc.

Can we get them interested?

[MARTIN3030]

The nature of the allegations and questionable practices outlined in this thread are very serious.

It may well be the case,that BAYV are conducting an internal investigation at this time,I can understand that.

However,if that is the case,there is no reason as to why BAYV cannot come here and just confirm that this is the case.

 

This does not prevent the many other threads here getting a response.

 

I will be sending an email today and asking for this,as part of our expectations when we agreed to offer them Official status on the CAG.

[chrisyb1984]

Hi all

 

just phoned linda davies as today id still had no contact from bayv, anyway shes asked me to give them time as my complaint is still being investigated, she also said that she just been in a meeting with paul bell the reginoal manager, so hes in wales at the minute if its to do with the complaint she never said. she is also waiting for a statement from the police.

[locutus]

This has been going on far too long IMHO. Did Linda give you any time frame? It's 14 days since you started this thread, and probably months since you 1st asked for a manager to look into your complaint, I feel this has been going on far too long, you must have the patience of a saint.

 

How can BAYV expect to repair their business relationship with you after such a breach of trust?

[Lefty]

Just a quick note...

 

to say...

 

this thread...

 

is not...

 

going to go away...

 

 

Cheers

Lefty