Jump to content


  • Tweets

  • Posts

    • Hang on, I'll get into trouble for this but really! 12 years paying a DD you nothing about.................... and then you blame D&G. They would have notified you at your last known address or email at each renewal, every year, with ample opportunity to cancel each year.   12 Years!!   Bad things happen in the world of CAG but you really must bear some of the responsibility here.   H    
    • Should have access to all the data on the account tomorrow.  latest response from Barclays.   Dear    Thank you for your patience while this matter has been under review.   I’m afraid I’ve not yet been able to get the answers I need from the relevant team to allow me to provide you with any more information. However, please be assured I will continue to work on this and I will provide you with a further update no later than 29 January 2021.   Kind regards   Customer Relationship Manager Barclays
    • I know it would be a hassle to put all that in. However certain things that help your case and destroy their WS would probably mean that even Simple Simon as stupid and greedy as he is, would probably decide that yours was one case that he did not want to challenge in Court. If he lost on the relevant land part, his whole business at Southend airport would be over.    He would have many motorists who have paid coming back to him plus claiming GDPR payments and every other airport that they control would probably have a claim against him too..   So you are best to hit him with a strong WS to stop him from going to Court. Will it stop him if you include all that. It should do but he may have the chutzpah to think that he can argue his way out of it.  So your choice.  
    • Thanks for that, point one just confirms what I thought, I will get back to work on it with those suggestions in mind. Cheers
    • Two quick and immediate points:   1. Do NOT get your employer to suggest you were exhausted. You shouldn't drive whilst exhausted and it aggravates the offences. But in any case, since you are pleading guilty to them it doesn't matter. The circumstances of each offence are not relevant when the court considers your EH argument. By that time you have been convicted of them and how or why they happened is not a consideration.    2. Instead your employer's letter to the court should concentrate on the "Hardship" that others (e.g. the company or your colleagues) will suffer if you are banned. It should also cover why no alternatives are available to them (e.g. are your skills and knowledge scarce such that they cannot easily be replaced; can they not train somebody else quickly to do your job). That sounds harsh but your employer will be asking the court to accept that they will suffer hardship. Part of doing that is to demonstrate that no practical alternatives are available.   Remember, you will get three points for each offence whatever mitigation you offer for them - that is the minimum. So you don't need to concentrate on that. Concentrate on explaining the exceptional hardship that you or others will suffer.
  • Our picks

    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
        • Haha
        • Like
    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies

HMR&C claiming Working / Child Tax Credit Repayment: six years due.


Please note that this topic has not had any new posts for the last 3512 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi fellow CAGgers. I'm pretty active over on the Public Transport Forum... (http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?161-Public-transport-(Trains-tubes-and-buses))

...but this is the first time I've ventured into foreign parts :wink: Yes, I know what you're thinking... "He's only here now he needs something!" ...apologies :|

 

Anyway, some advice, if possible?

 

Today my better half received a NTP from HMR&C: 'We have sent you a notice showing an overpayment of tax credits for the period ending 05/04/2005'.

 

£3,000+ for Working Tax Credits

£700+ for Child Tax Credits

(Actual total= £4,000+)

 

She says she was informed around that period of owing about £11,000 (!!!) in overpayments, but she discussed in with the Revenue then, and was informed that if she stopped claiming from that point, it would be cancel itself out, or words to that effect.

This would be reference to the fact that at the time, her two youngest children would have been 11 and 15 years old, so some years of entitlement could have still been due to her. So she cancelled and has received to TC's ever since.

 

Of course this conversation took place on the phone, nothing written down or recorded in writing (apparently).

I have suggested to her she immediately requests an exact breakdown of the monies owed, and the why's and when's- can she do that? The letter she received looks like page one of a phone bill: no detail at all.

 

If anyone can offer me advice oon our next move, it woould be greatly appreciated. Links, case law, template letters too, if available? There's plenty more urgent cases than ours on this site, so as long as I'm pointed in the right direction, I should be able to work things out for myself.

 

Thanks for your time and attention CAGgers... keep up the good work! :rockon:

Link to post
Share on other sites

Tax credit do keep recordings of telephone conversations, so it's worth submitting a SAR for these. I've requested a few SAR's for myself and others, and got them going back to 2003 at the earliest. In all cases I've dealt with, they returned the £10 after they'd done the SAR, advising that they do not charge for the service.

 

Send your SAR to the following address, but make it clear that you want all information about your clai, including record prints and audio copies of telephone recordings. If you don't make it clear, they'll likely just send you paper information.

 

HM Revenue & Customs – Tax Credits

Subject Access Request Team

Floor 1 Area E, St Marks House

Stanley Street

Preston

Lancashire

PR1 4AT

 

Here is a link to all tax credit manuals.

  • Confused 1

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

Link to post
Share on other sites

Thanks for that. The SAR template appears to be specific for a bank, I'll change it to include "record prints and audio copies of telephone recordings" as you suggest; any other alterations you'd recommend specific to these cases?

Thanks anyway!

Link to post
Share on other sites

The below is all that is needed. Take out the bit in red - that's just for your information. Enclose a cheque/postal order for £10 and send - preferably by trackable means (signed for). Tracked postage costs more, but worth the peace of mind. Tip - if you both sign it, you'll receive more info. I've seen them remove info or not include info relating to partners of the main claimant, but they should not do this unless the partnership has ended.

 

Address

date

National insurance number

 

Dear Sir/Madam,

 

I write pursuant to Section 7 of the Data Protection Act 1998 and enclose a cheque/postal order (delete as applicable) payment of £10; the maximum prescribed under the Act.

 

I require that you forward me copies of all information held in regard to my Tax Credit claim, for the duration of the claim. This includes all computerised and clerical records, in addition to copies of audio recordings of telephone discussions with Tax Credits, preferably in CD format. (if this format is suitable to you - I know they can supply CD's, but am not certain on other formats).

 

Whilst I appreciate the Act allows you 40 days from the date of this request to fulfil your obligation, I look forward to receiving the above at your earliest convenience.

 

yours sincerely

 

sign

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

Link to post
Share on other sites

Excellent. Cheers, Short and simple. I take it, then, that this is not the time to mention the reason for the request? I.e., that she has recently received a demand, etc, etc?

But thanks for your help... I can see WHY people come here now! :lol:;)

Link to post
Share on other sites

Nope. You are not required to give a reason, and frankly I'd suggest that you don't. You only need to sign the letter if you have always claimed with her as a joint claimant. If you never have, you don't need to sign it. If you have submitted a joint claim since the overpayment arose, it's a seperate claim and she should specify in the SAR that she is requesting information specific to that claim or to all claims. (otherwise they'll just send her information for her current claim).

 

She should send a seperate letter to the address on the letter she has received stating that she disputes the overpayment and request a breakdown of it and how it arose. She shouldn't mention she's sent a SAR to another tax credit office at this point. The word may filter though - but that's for them to do. The less she says, the better at this stage - until she has received the SAR response in full. Note that they will probably send the computer/clerical records first and then the CD's, as they come from different departments, so don't worry if you don't get the CD's in the first bundle.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

Link to post
Share on other sites

Thank you - let us know how it goes.

My advice is based on my opinion, my experience and my education. I do not profess to be an expert in any given field. If requested, I will provide a link where possible to relevant legislation or guidance, so that advice provided can be confirmed and I do encourage others to follow those links for their own peace of mind. Sometimes my advice is not what people necesserily want to hear, but I will advise on facts as I know them - although it may not be what a person wants to hear it helps to know where you stand. Advice on the internet should never be a substitute for advice from your own legal professional with full knowledge of your individual case.

 

 

Please do not seek, offer or produce advice on a consumer issue via private message; it is against

forum rules to advise via private message, therefore pm's requesting private advice will not receive a response.

(exceptions for prior authorisation)

 

 

 

 

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...