getting faulty goods exchanged in bhouse...

[mrcaptain]

I recently (16th may) signed for an Acer tablet from brighthouse, and i'm obviously paying it up.

The past few days i've noticed the screen appears to be coming away from the casing at the bottom.

 

I'm just wondering if anyone knows what my rights are in terms of exchanging it, as it obviously doesn't belong to me just now.

I really don't want them to send it away and be without it for a month or whatever, I would just prefer to swap it for a new one. Does anyone know if this is possible? If so, can someone show me the comsumer act it falls under? I live in Scotland if that makes a diference.

[padja]

it comes under sale of goods act, as faulty goods exchange or full refund, can I suggest you look elsewhere Brighthouse will cost you at least twice as much as tablet is worth. Look on Amazon some good tablets on there for about £150

[dx100uk]

its not your

take it back

 

tell them you want a new one

 

and refuse to pay till they do!

 

if you aint got it, you cant be expected to pay for it!

 

dx

[mrcaptain]

Cool, so if they try and fob me off with a repair, I can tell them that i'm entitled to an exchange? Also, within how many days of signing the agreement can I ask for an exchange.

I know you can get basic tablets for £150, but this is more like a netbook, which is alot better for me. It's a next Gen tablet, so to speak.

[dx100uk]

if its an HP agreement, change it mate..simples!!

 

you are paying to borrow/buy a WORKING unit that is fit for purpose

not some piece of rubbish that breaks after 1month.

[padja]

if they refuse to exchange then go to Trading standards, and get them onto it