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    • Hi All, before I start I know there are similar threads of the topic I am raising, and each, of course, has its own unique scenario, which may benefit others. My case is as follows: 1. I saw a gumtree ad on the 16th of Oct 2020 for a Mercedes E220 CDI, priced at 7,500 2. I called the seller and said I will come over on the 17th of Oct 2020 to view. 3. On the 17th of Oct 2020 I went to his place where he is working and viewed the car. He is working for a major car rental company. I checked the car and of course asked the normal things to ask e.g. any insurance write-offs, loans, accidents, etc. The seller said the car is clean etc.no loan, he had a loan but all is paid off etc. and he has the papers. 4. I negotiated the car price to 6,800 because the rims were showing some signs of damage, the rear light had a small burst, cosmetics, etc. I checked all but did not see any sign of damage to the car (it's a black car, the car was a bit dirty, and the sun was already setting in) 5. We agreed on 6,800 and decided to purchase the car. We went into his office, where I paid cash, and also got a Car Sales Invoice with all details of the seller, and a V5C green slip 6. I purchased car insurance and drove off. I asked him about Road Tax and he said Road tax is paid so I have not to worry, just need car insurance. 7. On 18th of Oct 2020 I cleaned the car interior because it was really dirty inside - it took me a few hours so decided to clean the exterior the next day 8. On the 19th of Oct 2020 I went to clean the exterior and after the car was clean I noticed some parts were resprayed. I became a bit suspicious; so on the 19th of Oct 2020 in the eve, I went on the internet and run an HPI check. The outcome from the HPI did not show any accidents, insurance write-off but an outstanding Loan with Moneybarn. At this point, I thought maybe the database is not updated, etc. 9. On the 20th of Oct 2020, morning, things were going through my mind; the seller said the car is clean, no issues, no loan since he settled all etc. but the HPI reports say there is still some outstanding loan. So what I did, I called Moneybarn, and explained the situation, and gave them the contract number as well (since it was displayed on the HPI report). They said they will send me a form by email, but they cannot share any information due to Data Protection (GDPR). fair enough I thought, but what made me boil, they said they OWN the car! So, I took the car and drove to the seller where he is working. I confronted him. He said don't worry, I will handle it, he has no time, he is very busy and bla bla bla. I said what reasons do I have to trust you, you lied, and now you say you still have a debt, etc. So I said I will not leave until he has settled the debt, or repay me my money. I also asked what is outstanding, he said around 7,000. Well, since I confronted him at his workplace he may have felt the heat, he assured he will settle all soon, I said sorry, I need a date, so I said you will settle the debt with Moneybarn by 23 Oct 2020, if not, you will refund me my money. He said Ok he will do it, so I said, since I don't trust you, you will sign a piece of paper, and sign it. On the paper, he wrote "I will clear the debt for the Mercedes by Friday" and signed it. I said I am not happy and added the debt details with contract number, and also a clause that if he fails to settle the debt with Moneybarn by Friday the 23rd of Oct 2020, he will refund me my money, 6,800, and sales of the car Mercedes, license plate, will be void. Also, I said to put an initial on each amendment I made with signature. He did, and I left. 10. On 22 Oct I sent him a message, to remind him to settle the debt by Friday 23 Oct 2020 noontime and also I outlined some legal jargon I had to sent that I received from citizensadvice. 11. On 23 Oct, morning time, I received a message from the seller, he said he will not/cannot refund me the money, not to visit him at his office or place, and that he feels threatened by me. 12. Now, the dilemma/headache; a). I received the form from Moneybarn on the 20th of Oct 2020 and I have to send it back within 7 days b). the seller send me a message he will not refund the money c). is the seller holding the title with Moneybarn or did he also buy and not knowing there is an outstanding loan on it d). did he sent the V5C to DVLA since I have the green slip? e). Shall I fill in the form and sent it to Moneybarn? f). If Moneybarn has all my details they may send someone to repossess the car? 13. I decided, I will not undertake anything yet, because my mind said, go there, confront him, park the car in front of the company since I purchased it there and signed all paperwork in their office, they will call the police, the police will come and surely will not do anything but will force me to remove the car and park somewhere else, record all on camera, take all evidence, sent to Moneybarn and at the same time to the seller's employer (when I asked him to sign a letter he will settle the debt by Friday 23rd of Oct 2020, he used a paper of the car rental company, and on the back, the logo of the rental company is displayed clearly and he may have acted on behalf of the company to sell me the car, after all, I don't know if he holds the title with Moneybarn - well, this is an excuse for me to even sue the car rental company, or blacklist him with the company he is working for since it seems he is some type of manager there and he may have acted in the capacity as a sales person to sell the car to me on behalf the company....). 14. So on the 23rd of Oct 2020, I didn't do anything like described under 13....it's not my style as such I called AWH solicitors, explained all, and they said one person is specialized in dealing with such cases and will call me back after studying my case and inform me if it is something they can fight or not. So they will call me Monday the 26th of Oct 2020. I also said I want to go now and confront the seller, but she said better wait till Monday, and if they can fight the case, they will tell me the next course of action - but my funds are limited and cannot afford a lengthy battle, because if no case against Moneybarn means I will have to sue the seller to the court which will cost me. The car has comprehensive insurance and with all this saga I added on the 20th of Oct 2020 also legal insurance on top. Lengthy story, but I am trying to be as detailed as I can, and yes I should have done an HPI before buying the car, but I am from Holland and car sales work there a bit different, and this is my first time I buy from a private seller. Well, once I have sent the form to Moneybarn, I will park the car in a garage, and at this stage, I am renting a room in a house (there is one more tenant). Since I am from Holland, I am planning a trip within 2 weeks to visit my family and I will drive down with the car and in the meanwhile wait if the solicitor can be of any help. I need some advice though, I am still planning to drive down to the seller on Tuesday after I talked with the solicitor, park the car in front of the company, and confront the seller, and try to record all. I will also try to make him sign a letter that I purchased the car in good faith from him (regardless if he holds the title with Moneybarn or not but at least I purchased in good faith from him). Evidence that I have: 1. Car sales invoice 2. Paper that I made him sign 3. Gumtree ad; I could retract this from google history, but the original add removed from gumtree. At least I can show it was advertised 4. I tried to create a history of past owners, total owners including me are 5. It seems the car was also posted on gumtree before by a company in Essex (I saw on google). The reason for doing this, it is very likely that the seller purchased the car from someone else with an outstanding loan. Since then I read a lot on the internet, so please any advice is welcome to pursue my case, I paid a lot and at least I want my money back. Also what I read so far, Moneybarn is not easy to deal with...thanks in advance for any advice I can use for my case.
    • Hi   I think you need to check not just the serial number but what Meter Point Reference Number (MPRN) as the MPRN is what is registered and energy supplier go off as well as the serial number.   So you need to see what the MPRN is as well as the energy supplier it is registered with.   If you look at this Ofgem link: https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/connections-and-moving-home/who-my-gas-or-electricity-supplier   In the above link to do this check it gives a link to:   Find My Supplier: https://www.findmysupplier.energy/webapp/index.html (note you may have to complete a captcha, then input your postcode only and click find my address, when the list comes up click on your exact address, you will then see you actual MPRN and the energy supplier linked to your address)   With the above make sure and take the details of the MPRN and the Energy Supplier, better still take a screenshot/pdf the webpage.   Please let use know if on doing the above it matches your current supplier?  
    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
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I'll try to answer your couple of questions (all three of them tongue.gif)

 

1) If you think an activity is inappropriate to your circumstances/needs, the first port of call is the adviser issuing the MAN. If that falls on deaf ears, you can ask (insist) that it is looked at by the manager. Final stage is to ask for a reconsideration by a DWP Decision Maker. However, the last option would take time, so the activity may already have taken place by the time a decision is passed down. The option to request a MR of a MAN is primarily in place for the benefit of ESA and lone parents/carers, but there is nothing that says a JSA claimant can not use the same process.

 

2) Yes, a MAN should give some indication of how long an activity/appointment is expected to last. This should be covered by Chapter 3a of the provider's guidance.

 

3) Attachment fees are no longer payable. From the inception of the Work Programme, these fees were scheduled to be phased out as outcome payments came on stream. I don't recall seeing any guidance being issued as to how attachment payments should be used.

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No... you can't eat my brain just yet. I need it a little while longer.
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2) Yes, a MAN should give some indication of how long an activity/appointment is expected to last. This should be covered by Chapter 3a of the provider's guidance.

 

 

The requirements to follow the mandate template to the letter only applies if you live in the contract package area 3, for all other areas there is no requirement to include start and end times for a mandatory appointment/ activity. in other areas apart from 3 the template is just for guidance.

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I'll try to answer your couple of questions (all three of them tongue.gif)

 

1) If you think an activity is inappropriate to your circumstances/needs, the first port of call is the adviser issuing the MAN. If that falls on deaf ears, you can ask (insist) that it is looked at by the manager. Final stage is to ask for a reconsideration by a DWP Decision Maker. However, the last option would take time, so the activity may already have taken place by the time a decision is passed down. The option to request a MR of a MAN is primarily in place for the benefit of ESA and lone parents/carers, but there is nothing that says a JSA claimant can not use the same process.

 

2) Yes, a MAN should give some indication of how long an activity/appointment is expected to last. This should be covered by Chapter 3a of the provider's guidance.

 

3) Attachment fees are no longer payable. From the inception of the Work Programme, these fees were scheduled to be phased out as outcome payments came on stream. I don't recall seeing any guidance being issued as to how attachment payments should be used.

 

Thanks for your quick replies...to all three!

 

So, on point 2, in the Annex of Chapter 3a of the Provider Guidance, example (JSA) MANs are given for both appointments and activities. Both these examples include a start and finish time. However, it appears that the guidance only lists them as examples and does not seem to mention that start and end date/times must be included, expect where an activity would run over more than one day, e.g., a training course or workshop.

 

Thoughts :)

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The requirements to follow the mandate template to the letter only applies if you live in the contract package area 3, for all other areas there is no requirement to include start and end times for a mandatory appointment/ activity. in other areas apart from 3 the template is just for guidance.

 

Interesting, is this info documented somewhere? I'm guessing "contract package area 3" is a London area?

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While I am where here has been a seismic shift in the way Ingeus in my area are operating.

Since the voluntarily redundancies has significantly reduced the work force they have started whats called "Flexi Time" where instead of being called in weekly we can now choose monthly appointments that are not mandatory.

 

My first monthly appointment was to discuss the new arrangements which lasted 2 minuets and my next monthly appointment I decided to test how flexible they was and cancelled at the last minute, lo and behold no problem and received a new appointment in four weeks time, again not mandated.

 

Things might be looking up, while on the work program we do fortnightly drop and go signing and as far as they are concerned it is the work program who acts as the whipping boy and so are very hands off, they occasionally glance at my job search but I never get any grief off them like I did before the work program, so basically I am happy to stay on the work program at present.

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Interesting, is this info documented somewhere? I'm guessing "contract package area 3" is a London area?

 

My apologies the area where they must use the template is contract package 18 which is north east and humber run by G4s and maximus.

 

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/505554/wp-provider-guidance-chapter-3a-cpa18.pdf

 

If you scroll down to the template letter it is highlighted in red that they must not deviate from the template, all other areas it is only guidance so they do not have to include an end time.

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My apologies the area where they must use the template is contract package 18 which is north east and humber run by G4s and maximus.

 

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/505554/wp-provider-guidance-chapter-3a-cpa18.pdf

 

If you scroll down to the template letter it is highlighted in red that they must not deviate from the template, all other areas it is only guidance so they do not have to include an end time.

 

Thanks for that.

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  • 2 weeks later...

Well I've officially been off there books for a few weeks now! Thank god no more letters or demands from them... it was honestly the most depressing time. :sad:

 

Yet low and behold I sent my 'removal of consent' letter on my last week of attendance with them. Not so much for removing consent as for them to take the hint to NEVER freaking contact me again. The office wasn't open, so the letter got sent back to the depot. Waited a week and sent re-delivery notice with Royal Mail and it go there singed for... curious they were supposed to be shutting up shop and moving to an inner city location... the amount of letters I got saying 'we need to talk with you about the move to blah blah'... proves it was just MORE LIES! If I was a violent person I'd be down there with a baseball bat ready to pan in the windows... these people are just the rats of our society.

 

If I had to do it all over again - the 2 years of hell - I'd be recording all meetings, keeping every scrap of evidence I had of their misconduct & reporting the two "advisors" who lied repeatedly to me. One of whom had the laughably inept thought of saying - 'Did you see that man coming in here! that man called me a liar! WHY would he do that?!'.... I stared them blankly in the face with a wry smile... thinking 'well sweetie, because you ARE a ****ing liar...' :violin:

 

I'm so sorry for anyone still in their clutches, it's so depressing & horrific to be held under these conditions. In short : Believe nothing they tell you, it's 99.9% made up ****e.

 

I was also reading the employee reviews for INGEUS on Glassdoor and oh boy there are some bad ones! My favourite one was titled : 'Yipppeee I've escaped, crack open the champers!' - That's just how I feel now too :whoo:

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Well I've officially been off there books for a few weeks now! Thank god no more letters or demands from them...

 

Did you have your exit review and receive a copy of the report ?

 

If not, make a formal request via your local JCP next time you go in. If Ingeus didn't do a review, that will be one more bad mark in their book.

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I've read it's someone who hasn't even met you while on the work Programme that does the exit report... I'm not bothered tbh.

 

They are out of my life & hopefully soon go bust. The Scottish firm I was with have a very shady reputation... they were trying to get people already in work to sign up with cash bonus of £100 - then use their employment details to gain a government payout... :jaw:

 

I actually only started to research their shady activities after my last "advisor" let slip - 'I know no-one likes this company...' :doh:

 

Here's what I've found:

 

(I) They fiddle their books to make it look as if they are getting the required amount of people back into employment. Their true success rate is dismal...

 

(II) They have been investigated for fraud, Insulting the sick and disabled, lifting clients signatures from the sign-in book, claiming bogus outcome payments. Bogus sanctions raised. Also investigated for "parking" disabled & mentally challenged people as their deemed too difficult to place.

 

(III) Repeated cases involving clients rights to remove consent being denied/withheld with threatening remarks/letters about future benefit sanctions...

 

(IV) Many clients complaining of lies being told to them about new DWP "rules" - I've seen this in action! One guy made up new stuff every time I attended ie: JCP & DWP say Client MUST apply for a role that xxx pimpo have available. As you can imagine at first this caused havoc at group sessions with people signing up to any old tosh job they had going... then after a few weeks people just sat there quiet, saying nowt as this same "advisor" went through their "specially selected" roles.

Clients were asking at their local JCP offices about these changes and were obviously told the truth straight from the organ grinder... if in doubt ask the boss, not the whipping boy! :ballchain:

 

(V) Lying advisors, another one I've had the misfortune of having. Cases where phantom jobs appear, fake appointment letters being sent out, told to dumb down CVs & that giving them one is mandatory, told consent to share is mandatory, told that courses are mandatory, told all future appointments are mandatory, told you have to attend 3 times a week! - bloody big fat lie that one was.

The DNA Accessor, who you see at the beginning of your time with xxx pimpo - said to me: 'we'll get you in 3/4 times a week for help and support...' Erm ok but I have a faster PC at home, printer,scanner, email access etc? Can't I just do it there? They say no. WELL I printed off all my email contacts, job sites I was registered with, email partners & such. Took these along to my first meeting with JCP advisor week after induction WP meeting. Asked if it was mandatory to attend unto 4 times in a week. She was embarrassed and said yes sadly...

After showing my 2 page list of contacts/registered sites she quickly changes her tune, started to type furiously and puts a note on my file 'attendance once every two weeks!' - ha ha result! These are the tactics to watch out for early on with your xxx pimpo - they always test clients to see how much you'll kick up a fuss, especially this pimpo I was with!

 

That's the stuff I've ready/seen thus far. Honestly with the staff's attitude, barebones supplies and dingy office... not to mention redundancies gallore! they really do belong in the toilet bowel....:lol:

 

I'm gonna keep an eye on them as it's only so long before they get swallowed by a bigger fish...

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Interested in what peoples interpretation of this paragraph from Chapter 3a of the Work Programme Provider Guidance. Chapter 4 paragraph 101 :

 

‘.... must ensure that, as a minimum, participants have access to all ongoing mandatory requirements in a
single document
that is available to them at their request. This should include a clear explanation of what each activity is, when it occurs, when it must be completed by and what evidence is required to demonstrate completion of the activity.’

 

Also, mentioned in Chapter 3b– Action Planning :

 

'all ‘live’ mandatory requirements must be held in a
single document
.

This should include a clear explanation of what the activity is, when it

occurs, when it must be completed by, and what evidence is required to

demonstrate completion of the activity'

 

My question, is it right for us to expect a single document detailing all ongoing mandatory requirements, or do these paragraphs merely refer to how they should record details internally?

 

EDIT: ...kind of answered my own question on reading that first paragraph again, I guess it is the 'at their request' bit which is important. Not sure what others experiences have been, but I have never received a consolidated list of mandatory activities, just the individual MANs.

 

Cheers :)

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My question, is it right for us to expect a single document detailing all ongoing mandatory requirements, or do these paragraphs merely refer to how they should record details internally?

 

I think you will find that this refers to the activity mandated in the MAN that is issued to a participant. Ideally, each MAN should be for a single activity, and the victim^Wclaimant has the right to see a document detailing exactly what the activity involves. For example, you are mandated to attend a five day course on basic numeracy. You would be entitled to a detailed description of what the "course" covers and what mandatory requirements there are after the "course" finishes. It goes without saying, that once you have this document, you are in a position to challenge the suitability, especially if you already hold a recognised qualification in the subject (e.g. GCSE. O level, Ph.D...).

 

Yes, I got offered a four week "course" on basic English literacy. Nipped that one in the bud by pointing out that the adviser and some of his colleagues would benefit more from doing the course themselves.:lol:

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Yes, I got offered a four week "course" on basic English literacy. Nipped that one in the bud by pointing out that the adviser and some of his colleagues would benefit more from doing the course themselves.:lol:

 

Amen to that! I write the odd article for one of the international modelling mags (model planes not fashion models!) and I always keep a copy in my job folder. Anyone suggests I should go on a basic literacy course I show them a 3 page magazine article and say 'In what way can the course improve me then?' :)

 

Standing up for yourself is paramount, can't be stressed enough. Always remember that 99.9% of the time we''re smarter, more literate, more sensible and more decent than the WP bods.

 

My dad has a saying 'He/she couldn't get a job anywhere else, that's all they're fit for'. :)

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  • 2 weeks later...

Hello everyone, I have four questions which I’d like to get answers to. If anyone can help I would be really grateful.

1) Can you be sanctioned if you don’t come in for an appointment that was made on the phone, text, email or face to face?

2) Does anyone know what activates work programmes can mandate you to do? Been told I have to go in 3 times a week to do job search at their premises, do I have to go when I’ve already got a laptop and internet at home?

3) Also can they mandate me to show them evidence of my job searches?

4) Lastly does anyone have a template letter of me withdrawing my personal information (Telephone number and email address) from their systems?

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The DNA Accessor, who you see at the beginning of your time with xxx [edit]- said to me: 'we'll get you in 3/4 times a week for help and support...' Erm ok but I have a faster PC at home, printer,scanner, email access etc? Can't I just do it there? They say no. WELL I printed off all my email contacts, job sites I was registered with, email partners & such. Took these along to my first meeting with JCP advisor week after induction WP meeting. Asked if it was mandatory to attend unto 4 times in a week. She was embarrassed and said yes sadly...

After showing my 2 page list of contacts/registered sites she quickly changes her tune, started to type furiously and puts a note on my file 'attendance once every two weeks!' - ha ha result! These are the tactics to watch out for early on with your xxx [edit] - they always test clients to see how much you'll kick up a fuss, especially this [edit] I was with!

 

Please see the above for my tactic to avoid number 2. I wouldn't be surprised if they have "changed" the rules , might be worth reading through posts by Mr.P or antone as they always have great advice.

 

Good luck, thank god I've escaped now - I'd be suicidal if I still had to attend that hell-hole! :mad2:

Edited by honeybee13
Pejorative remarks removed.
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Seeing as my name was mentioned....

 

1) Can you be sanctioned if you don’t come in for an appointment that was made on the phone, text, email or face to face?

2) Does anyone know what activates work programmes can mandate you to do? Been told I have to go in 3 times a week to do job search at their premises, do I have to go when I’ve already got a laptop and internet at home?

3) Also can they mandate me to show them evidence of my job searches?

4) Lastly does anyone have a templatelink3.gif letter of me withdrawing my personal information (Telephone number and email address) from their systems?

 

1) If a Mandatory Activity Notice was not handed to you or posted in good time, then you should avoid a sanction for Failing to Attend. However, some Work Programme providers consider all appointments to be mandatory and will raise a benefit doubt regardless of how the date & time of an appointment was notified.

 

2) You can be mandated to participate in any activity if they think it suitable to your needs and improves your chances of securing employment. If you consider the activity to be unsuitable, you can insist on a reconsideration.

 

3) Probably. However, if you have refused permission to store & process personal information, they would be on a sticky wicket with the Data Protection Act if they wanted copies.

 

4) Best to write your own. If you need help, post a draft here for review and comment.

 

Background info: I avoided being mandated to participate in any "activity". Perhaps it was because they thought I might be a disruptive influence, or that some of their own staff would benefit more from some of the "courses" on offer.

My job searches were always presented as (poorly) written logs, littered with abbreviations and terse, cryptic comments. Was never asked to produce further evidence such as emails or copies of applications.

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No... you can't eat my brain just yet. I need it a little while longer.
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Thanks for the advice Apple19 and Mr.P.

 

I haven't signed anything during my work programme even on induction. Can they still force you to do certain activities such as doing speculative calls and speculative letters, I don't wanna send my cv to random companies that don't have any vacancies.

 

Tell me ways I could annoy these people.

Edited by Mr.P
Edited derogatory term.
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The danger of annoying these people is that it could make you a target for sanctions. So unless you have alternative means of supporting yourself, I would always advise treading carefully. I deliberately set out to push all the wrong buttons on my final visit to A4e. For my efforts, I got a hissy fit from the "adviser" and two benefit doubts raised. A nugatory exercise on her part as I had closed my claim for JSA an hour later.

 

In my opinion, speculative letters and telephone calls rarely succeed in securing employment and I have yet to see any research that proves it is worth the effort. Having been on the other end of the telephone fielding calls from the unemployed, all it does is waste time and annoys any prospective employer.

 

If you wish to challenge the activity of speculative calls & letters, ask for a statistical analysis demonstrating that it is an effective method. I doubt they would be able to provide any data on the subject.

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No... you can't eat my brain just yet. I need it a little while longer.
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Ingeus is broken, if you have shown no ability to find work they will leave you alone, they have no financial motivation to waste resources on commodities that will show no return.

 

Ask about monthly flexi appointments they are rolling out, they are non mandated and a quick phone call if you decide to not attend the next appointment will just result in another appointment being made for the following month.

 

I am on this new system and the appointment last not much longer than the time it takes to get my travel costs refunded.

 

Show them you have a chance of finding work......well......you will have value and that is like a red rag to a bull.

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  • 2 months later...

Hi all

 

I removed my consent back in February for which i have proof of receipt, since then they repeatedly text and phone (which i ignore) however now they seem to have discovered where i work and are sending emails to my manager and various other workers at my place of employment, would love to know how they even got hold of their email addresses..........

 

I have emailed the CEO (no response yet) was just wondering where i stand with this and what action i should be taking if any?

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I removed my consent back in February for which i have proof of receipt, since then they repeatedly text and phone (which i ignore) however now they seem to have discovered where i work and are sending emails to my manager and various other workers at my place of employment, would love to know how they even got hold of their email addresses..........

 

Do you have samples of these emails ?

 

If you have refused/revoked permission to contact your employer, then this amounts to harassment. If it is causing distress, it becomes a criminal offence.

 

First stage is a complaint to their CEO (which you have done), then follow it up with an official complaint to the DWP via your MP. That should get a few wrists slapped. If you can evidence any distress caused, you could try contacting the police, although you might have to be forceful with them when the front desk staff dismiss it as a civil matter.

 

A complaint to the ICO might also be in order if you feel that Ingeus is processing your personal data above and beyond any reasonable need... As you are in employment, you have no obligation to maintain contact or be subject to the demands of Ingeus. On that basis, it sounds as if they may well be processing your data unfairly.

 

If you lose your job as a result of their harassment, you may even have grounds for legal redress.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

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No... you can't eat my brain just yet. I need it a little while longer.
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Do you have samples of these emails ?

 

If you have refused/revoked permission to contact your employer, then this amounts to harassment. If it is causing distress, it becomes a criminal offence.

 

First stage is a complaint to their CEO (which you have done), then follow it up with an official complaint to the DWP via your MP. That should get a few wrists slapped. If you can evidence any distress caused, you could try contacting the police, although you might have to be forceful with them when the front desk staff dismiss it as a civil matter.

 

A complaint to the ICO might also be in order if you feel that Ingeus is processing your personal data above and beyond any reasonable need... As you are in employment, you have no obligation to maintain contact or be subject to the demands of Ingeus. On that basis, it sounds as if they may well be processing your data unfairly.

 

If you lose your job as a result of their harassment, you may even have grounds for legal redress.

 

Thanks for taking the time to reply, i have recieved an email response today (not from CEO) stating that my records have been updated and no further contact will be made........i'm not holding my breath but we shall see.

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  • 5 weeks later...

Hi! First time posting here so hopefully it all formats right and I'm not doing anything wrong :D

 

I've been with Ingeus a while and honestly it's getting me really down. Just patronising advisors and making me feel awful ('i can't believe you're not working yet' etc). I want to sign off from them as I really think I'd have a better chance like others here just applying at home with better internet etc and putting effort into serious applications rather than quick clicks for numbers. It's got to the point where I'm dreading going in. What happens if I lie and tell them I've got a job, even if it's just a seasonal Christmas temp thing to get them off my back? At this point I don't even mind if they stop the JSA, i just want out from them. They're so belittling and it's really knocking my confidence.

 

Thanks, sorry for being depressing :D

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