Ingeus

[Nystagmite]

Is it written in your job seekers agreement that you don't have a driving licence? It's unreasonable to suggest that someone uses half their JSA uses that to drive. It would be different if you were employed full time, had savings and could actually afford to do drive.

[Lapsed Workaholic]

Thanks for responding to the questions I asked in recent posts. I am trying to establish some facts in order to figure out the next step.

 

From what you say in response to those questions it is clear the your adviser is acting illegally. I have a few more questions, if you don't mind, the answer to which would be of great value in order to cook this adviser's goose once and for all.

 

Data protection - Did you sign a document when you started the Work Programme waiving your rights under the Data Protection Act? If you did was what you were signing and why explained to you?

 

 

 

CV - Sounds like your adviser has a copy of your CV. If she has, did she ask for it and what reason did she give for wanting it?

 

Were you coerced into handing over a copy, or threatened with a sanction if you did not?

 

Obtaining by coercion and retaining a copy of a claimant's CV is illegal.

 

 

 

UJM - There were issues just before Christmas to do with access to your UJM Account. Did you actually make it clear to your adviser that you did not intend to allow her access to your UJM Account?

 

From your description of how she picks jobs for you to apply for it sounds like she is doing that while actually on your Account. Is that right? If so, how does she get access?

 

Denying access includes not opening up and not providing access for her. Are you coerced into opening up your Account thereby providing access for her?

 

Withholding codes and passwords are all very well but pointless if you give access yourself. It's like telling a burglar that you won't give him the key to your front door but if he asks nicely you will open it for him yourself whenever he asks.

 

 

Have you made a formal complaint in writing to your adviser about any of the issues discussed? Have you reported your concerns to her superiors at all on any of those issues?

 

Factual answers to those enquiries would be helpful in composing a formal Mandatory Reconsideration of the activities you are being illegally obliged to undertake and a formal complaint against the way you are being treated generally and your medical condition ignored.

[ripples]

Don't worry, I'm never bold enough to make rude remarks to her face. I emailed her about the error and just said, "Hi, I was folding my CVs and cover letters to put into the envelopes and noticed a small typo on the cover letter." and she has been like 50% ruder since then. I hate to think what would happen if I actually meant to **** her off.

 

You're more restrained than I would be. I locked horns with an 'adviser' on several occasions when I claimed J'S A although it has to be said that wasn't ingeus . I was sanctioned once and overturned it. Next time the driving issue surfaces you can always ask then if Ingeus will fund it to get you back to work

[Kxo]

Thanks for responding to the questions I asked in recent posts. I am trying to establish some facts in order to figure out the next step.

 

From what you say in response to those questions it is clear the your adviser is acting illegally. I have a few more questions, if you don't mind, the answer to which would be of great value in order to cook this adviser's goose once and for all.

 

Data protection - Did you sign a document when you started the Work Programme waiving your rights under the Data Protection Act? If you did was what you were signing and why explained to you?

 

 

 

CV - Sounds like your adviser has a copy of your CV. If she has, did she ask for it and what reason did she give for wanting it?

 

Were you coerced into handing over a copy, or threatened with a sanction if you did not?

 

Obtaining by coercion and retaining a copy of a claimant's CV is illegal.

 

 

 

UJM - There were issues just before Christmas to do with access to your UJM Account. Did you actually make it clear to your adviser that you did not intend to allow her access to your UJM Account?

 

From your description of how she picks jobs for you to apply for it sounds like she is doing that while actually on your Account. Is that right? If so, how does she get access?

 

Denying access includes not opening up and not providing access for her. Are you coerced into opening up your Account thereby providing access for her?

 

Withholding codes and passwords are all very well but pointless if you give access yourself. It's like telling a burglar that you won't give him the key to your front door but if he asks nicely you will open it for him yourself whenever he asks.

 

 

Have you made a formal complaint in writing to your adviser about any of the issues discussed? Have you reported your concerns to her superiors at all on any of those issues?

 

Factual answers to those enquiries would be helpful in composing a formal Mandatory Reconsideration of the activities you are being illegally obliged to undertake and a formal complaint against the way you are being treated generally and your medical condition ignored.

 

I did sign something about Data Protection a long time ago. It wasn't really explained to me, they just said I had to sign it.

 

As for my CV, when I first went to Ingeus, she asked if I had a CV, I said that I did because one of my previous advisers helped me with it and she asked to see it. I emailed it to her and she fixed parts of it for me (my last adviser literally put a link to the job centre website at the bottom of my personal statement) and she's had it on file since, I suppose.

 

I did tell her that I didn't think I was supposed to give out my UJM login info. She said she needed to see it for proof that I was actually job searching, even though the job centre check it every time I sign on. I typed in my info, didn't give her the password. She looked at my activity history and kept saying "so, you can just write anything in here and we have to trust that you're not lying" and I told her that, if you could apply for a job via CV from the UJM website, then it comes up in your application history. She didn't seem impressed.

 

*I haven't given her any access to my UJM since this one incident*

 

Fast forward a week or so, I go back and she asks what jobs I've applied for. I tell her that I saw some jobs on Indeed and applied by emailing my CV to them and she's like "so there will be proof of this on your email account?" and I stonewalled. I think she's probably going to start harassing me so that she can have access to my email to check what I've sent. That's not allowed either, I'm guessing. I think with the UJM login info, she took advantage of the fact that I was nervous and would comply with just about anything to get the appointment by with. She makes it so difficult.

 

I haven't yet made a complaint. I don't know what I'd say, to be honest. I did phone my GP yesterday and she said they absolutely cannot put their appointments above medical ones and should never ask you to work around them and change things for them.

[Nystagmite]

I'm with your GP. You also have the issue of your GP not being able to give you the time that works around them.

[citizenB]

http://www.consumeractiongroup.co.uk/forum/showthread.php?459536-What-rights-have-Ingeus-got-%2837-Viewing%29-nbsp

 

would contributors to this thread, please pop along and offer a few words of advice/comfort to person in the link above ^^^ Thank you. x

[maryshell]

I can't offer advice but from what I've heard Ingeus sound terrible. I'd recommend getting a job by yourself, so you avoid all this unpleasantness.

Can you help with my question please. thanks

Edited February 5, 2016 by citizenB

[mikeymack2002]

I can't offer advice but from what I've heard Ingeus sound terrible. I'd recommend getting a job by yourself, so you avoid all this unpleasantness.

Can you help with my question please. thanks

 

 

What is your question please?

[Kxo]

Thank you for your help, Lapsed Workaholic!

[louise2012]

I may have to go Ingeus as there is one in my area and after reading the comments on here I'm dreading it

[Mr.P]

I may have to go Ingeus as there is one in my area and after reading the comments on here I'm dreading it

 

There are usually two Work Programme providers in each area. For example, in my town, we have Ingeus and Seetec, by all accounts, neither of them are a preferred choice for the claimants referred to the WP.

[Kxo]

I had an appointment with my GP today and she was asking how my B12 injections were going, if there was any improvement etc. I said no, explained a bit further and she asked if I'd been taking time off work because of it. She's new so I'm assuming she didn't know that I am on JSA, but I told her and she basically asked whether they were being difficult or not. I told her about Ingeus and how they're still trying to make me go to these 10am - 4pm workshops and travel to them just to use their computers to job search. She printed a Fit Note (is that what it's called?) saying I'm not currently fit for work.

 

My dilemma is whether or not to hand it in to the Job Centre. If I hand it in, I'll be on ESA and then whenever I feel better I'll have to go back onto JSA and restart this Ingeus thing all over again. Is that right?

 

If you are on ESA, do you still have to go to Ingeus?

[Nystagmite]

Not in the assessment phase, no.

[Kxo]

Don't know what happened to maryshell's rude comment, but it came through on my email so I'll reply to it to set the record straight.

 

[Quoted text deleted by site team]

 

I don't believe that having vitamin injections is a reason to not get a job. My B12 deficiency is, as it turns out, quite severe and is causing exhaustion to the point where I'm sleeping for 12 or more hours a night and still waking up not having the energy to do anything. It, I believe, has been adding to my already existing depression and causing dizziness, confusion etc. I can't get a job, working on my feet for 8 hours, when I can barely walk my dog for 20 minutes.

 

The injections aren't helping at the moment and Ingeus is never off my back, that's why I'm considering handing in the "fit note" and going on ESA for a few weeks/months until I feel that I am able to put 100% into any job that comes my way. There's no point in me actively seeking work if I can't physically/mentally do the job at the moment. It's a waste of my time and any potential employer's time.

[fletch70]

Kxo

 

I think the post by Maryshell was rightly removed by the mods. It clearly shows that they know nothing about B12 and how it is absorbed. Do they really think that a GP would spend money on a course of injections when it is not needed. It also shows they have zero knowledge of mental health/anxiety/depression . No doubt they will claim to know someone who did x y z when not really ill , well can they please post their medical qualifications and knowledge of that persons case

 

I just hope that you realise that ESA is not a soft option and certainly passing the WCA is not the doddle that the Daily Mail would like people to think.

[Kxo]

Kxo

 

I think the post by Maryshell was rightly removed by the mods. It clearly shows that they know nothing about B12 and how it is absorbed. Do they really think that a GP would spend money on a course of injections when it is not needed. It also shows they have zero knowledge of mental health/anxiety/depression . No doubt they will claim to know someone who did x y z when not really ill , well can they please post their medical qualifications and knowledge of that persons case

 

I just hope that you realise that ESA is not a soft option and certainly passing the WCA is not the doddle that the Daily Mail would like people to think.

 

I have been on ESA before and failed the WCA. I think I only got 6 points? But if I'm only on ESA temporarily, will this still be an issue? I've tried to find more info on it but I'm not having any luck. If I switch from ESA back to JSA before I'm summoned for the WCA, will it be allowed?

 

(Again, sorry for all the questions. I have no clue)

[Mr.P]

If you look for posts and threads from essexmat, you'll find that he went from JSA to claiming ESA whilst in the clutches of Ingeus. I won't go into details of his health issues, suffice to say that being on the assessment phase of ESA gave him the breathing space he needed. Between transferring to ESA and the eventual WCA, he was not under any mandatory requirement to engage with or attend any appointments made by Ingeus.

[Kxo]

If you look for posts and threads from essexmat, you'll find that he went from JSA to claiming ESA whilst in the clutches of Ingeus. I won't go into details of his health issues, suffice to say that being on the assessment phase of ESA gave him the breathing space he needed. Between transferring to ESA and the eventual WCA, he was not under any mandatory requirement to engage with or attend any appointments made by Ingeus.

 

Thank you for your help

 

In regards to my Ingeus appointments that have already been scheduled (11th, 15th, 19th and 22nd) do I just phone my adviser and update her on the situation; is she entitled to this information? As proven in the past, I have given more information than I should have

[ripples]

I have been on ESA before and failed the WCA. I think I only got 6 points? But if I'm only on ESA temporarily, will this still be an issue? I've tried to find more info on it but I'm not having any luck. If I switch from ESA back to JSA before I'm summoned for the WCA, will it be allowed?

 

(Again, sorry for all the questions. I have no clue)

 

If you are making a claim for ESA it is valid whilst you send in fit notes until the WCA appointment. You can switch between ESA and JSA but you do have the opportunity to have anotherr WCA and present more evidence. You have four weeks to fill the ESA50 they send out. All you need to tell Ingeus is that you are on ESA for the foreseeable future.

[Nystagmite]

I have been on ESA before and failed the WCA. I think I only got 6 points? But if I'm only on ESA temporarily, will this still be an issue? I've tried to find more info on it but I'm not having any luck. If I switch from ESA back to JSA before I'm summoned for the WCA, will it be allowed?

 

(Again, sorry for all the questions. I have no clue)

 

Some people do this. IE, if you're sick for more than 14 days in any one period, you have to sign off JSA and claim ESA. Even if your illness was something like having an operation and you were recovering; but you're otherwise generally ok to work.

 

ESA isn't an easy route to go down and quite honestly, if you're sleeping for 12 hours and still don't have the enegry to work, (you would be expected to work full time) I can't see how you can work.

[Lapsed Workaholic]

Another point worth considering is that MWA referral is to be discontinued at the end of March and CWP at the end of August. By going onto ESA now, what with the waiting lists for assessments, it would take you through till past those dates.

Whatever goodies are to be put in place for our benefit in the future to replace MWA and CWP has not been finalised or made clear yet, so we can't judge whether they will be better or worse.

[Kxo]

My mum stopped in to the job centre on her way home from work today and asked about all of this. Someone said that if it's short term (up to 13 weeks) I can continue on JSA and not attend Ingeus. I'm not sure if this is the case or if something got lost in translation.

[Nystagmite]

Phone benefits centre (their number is on any letter you receive) and skin for that in writing. I've not heard of that.

[essexmat]

If you look for posts and threads from essexmat, you'll find that he went from JSA to claiming ESA whilst in the clutches of Ingeus. I won't go into details of his health issues, suffice to say that being on the assessment phase of ESA gave him the breathing space he needed. Between transferring to ESA and the eventual WCA, he was not under any mandatory requirement to engage with or attend any appointments made by Ingeus.

 

Good evening all. I hope that you are all well.

 

I thought I would pop on and see how everyone is doing and saw this. I am more than happy to help in any way I can as I have been through the whole JSA/ESA/Ingeus process so happy to help and advise any way I can.

 

My job is going really well and I am so much happier than before and obviously being away from the dreaded regime of the DWP and WP.

 

Here to help if I can - I don't get on much now though!

[essexmat]

I forgot to add that I have an ongoing complaint with Ingeus going based on constant emails from them after 4 times requesting no contact. This is now with senior managemnt and my MP and is now getting juicy as I have all the evidence I need to make them squirm. They are imbeciles and literally make people ill

 

Will try and get on again soon but logging off now. If I get any DMs I get notifications so can reply as soon as I get the chance

 

Best wishes to all.