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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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That s what they claim they are paid to do . I am not commenting on how ineffective it is as that is really only my unresearched opinion. My point was, someone who can not even get a phone number correct on a letter, or for that matter check the details on a file (They know I am at Uni) is really in no position to be offering me advice.

Any opinion I give is from personal experience .

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Indeed. I took the same view after having the misfortune to read one of A4e's publications littered with countless grammatical, typographical, and spelling errors. I even suggested some of their staff would benefit more from the writing courses they tried to offer me.

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Can they mandate you to attend that appointment or can you ignore them? I thought that being on the Work Programme was voluntary for ESA claimants.

Rest assured I had no intention of getting anyone started on freedom of expression Fletch, I’m sure any attempt to curtail yours would be futile.

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Can they mandate you to attend that appointment or can you ignore them? I thought that being on the Work Programme was voluntary for ESA claimants.

Rest assured I had no intention of getting anyone started on freedom of expression Fletch, I’m sure any attempt to curtail yours would be futile.

 

Lol , they can try but they can not shut me up.

 

I called and even the guy on reception knew it was a mistake. They have told me to ignore it , but it really is stress no one needs . I am just glad it arrived on a week day and not as these things normally do on a Saturday

Any opinion I give is from personal experience .

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They lie they are there to help and some actually believe this but the programme is a failure in any other way then to leech money into their hands and to aid companies like Tescos profit margins

The WP succeeds via sanctions and pointless courses plus I have seen misspelled literature too

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Is a lie a lie if the person telling it believes it to be true?

 

No, that would be a misunderstanding - of course, conspiracy theorists would tell you that it's all part of a master plan...

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A Lie is intentional attempt at being deceptive.

 

If the person communicating the untruth believes what is being communicated is accurate it becomes "inaccurate or untrue" Hense the phrase Plausabel deniability. Someone can deny something happened truthfully if they were unaware of the contrary.

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The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

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  • 1 month later...

Methinks you are quoting from post number 1 in this thread which dates back to June 2011 where Raven1 would have been the last victim of the Flexible New Deal. A one year programme set up by the last Labour government which was subsequently cancelled by the Tories when they introduced the current two year sentence for the unemployed. Same bunch of misfits delivering the same worthless crap over a longer period.

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Even if the current regime had been cancelled, it would have promptly been replaced by something equally dismal and degrading. There's to be no rest for us unemployed; we're going to be 'helped' whether we need it or not.

 

Happy New year everyone..and make sure your jobsearch covers you totally over the Xmas period.

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I just wonder what will happen when my two years are up (assuming i am still on ESA ) seeing as i am studying

 

Probably put you on the 'Post Work Program' or an ESA version of it, same as the JSA people. Supposedly a 6 month period, but it's longer than that as the DWP basically don't know what else to do with us. Instead of Ingeus trying to 'help' you, it will be the JC advisers - though at least they're not on commission and bonuses to get people back into work so they won't be pestering you too much hopefully. They're always claiming they don't have time to see people anyway so it may be just the odd appointment to keep the books happy.

 

They certainly won't be leaving you alone, sadly. Ah, if only... :)

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TJ, they'll ust be using the JCP offices as a space to do the interviews. Quite common and no reason for anything more than an introduction "Hi, this is TJ - your 10 o'clock"...

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Anybody ever had an interview with an employer at a jobcentre before? Do the jobcentre staff try to get involved or have any input at all or do they just leave u and the employer to it? Any info would be much appreciated thanks

 

Yes, but:

(1) There is no job, it as a mock interview to see how you get on

(2) JCP can 'tick box' you as engaging to help find work

(3) It is a waste of time

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Mat

They may very well do mock interviews however employers can and do use the jobcentre as somewhere to interview people. If this is a job you have applied for then IMO you would be foolish to treat it as anything less than the real deal, in fact even if you have been set up with the interview you would still be wise to take it seriously

Any opinion I give is from personal experience .

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Any worthwhile employer will interview you on one of their sites - not at a JCP, that is my opinion anyway. Why on earth, if the job vacancy was real, would you NOT be interviewed on the premises of the organisation? What if someone who was IN WORK (employed) went for the same job? Would they also do it at JCP? No, they would conduct it at the premises or at least one of the sites of the organisation that was emplying.

 

Sorry, not for me, I wouldn't want any job where an employer was interviewing me at JCP - for a start it does not set a professional ambience.

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Mat

While I understand where you are coming from I do not feel you have thought it through. If this was , for example a supermarket opening a new store in an under represented area they need to have people trained ready for opening. If the next nearest store is 10 miles away , why not use the jobcentre.

I may not agree with part time hours and minimum wage which means that wages are made up by benefits and I may not agree with some of the JCP actions I will be damned if I will try to dissuade someone from going for an interview without proof it is a waste of time.

 

I have no idea what sort of job you would be looking for but in the past I have had 1st interviews in hotel reception areas , quite common when recruiting field based people . I have also had a retail interview in the job centre because they had no premises, I was offered that job .

Any opinion I give is from personal experience .

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Any worthwhile employer will interview you on one of their sites - not at a JCP

 

A few years ago, I was interviewed for a christmas casual job at a local football ground by a large national employer. The event was staffed by JCP and people from the employer's HR dept. In previous years, they had used the Job Centre to conduct the initial interviews.

PLEASE HELP US TO KEEP THIS SITE RUNNING

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No... you can't eat my brain just yet. I need it a little while longer.

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Any worthwhile employer will interview you on one of their sites - not at a JCP, that is my opinion anyway. Why on earth, if the job vacancy was real, would you NOT be interviewed on the premises of the organisation? What if someone who was IN WORK (employed) went for the same job? Would they also do it at JCP? No, they would conduct it at the premises or at least one of the sites of the organisation that was emplying.

 

Sorry, not for me, I wouldn't want any job where an employer was interviewing me at JCP - for a start it does not set a professional ambience.

 

Another +1, interviewed for the job I'm currently doing in a hotel, once before also over two days in another hotel with a room and evening meal provided - previously in Starbucks too although the most unusual had to be the one I had sat in a retail store in the display area with potential customers walking past. It was difficult to look smart on a big comfy sofa...

 

I would never discount wherever a potential employer chooses to interview their staff and certainly not write it off before I'd got there and spoken to the interviewers. Not all organisations have suitable facilities available to dedicate entirely to two/three full days of interviewing so using the JCP, for free, makes absolutely perfect sense.

 

 

Good luck TJ

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

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