Jump to content


  • Tweets

  • Posts

    • The digital bank has introduced three new plans - Extra, Perks and Max - replacing its existing Plus and Premium plans for new customers.View the full article
    • Agree it is not a modification that needs to be disclosed to Insurers as changing the seats has not changed the risk.  
    • Frpm David Frost and Robert Jenrick: 'Conservatives must show we respect the votes in 2016 and 2019 and not give the Opposition the chance to undo the benefits of leaving the EU'   Sweep away the Brexit gloom – or Labour will unravel a huge gain ARCHIVE.PH archived 22 Apr 2024 05:47:50 UTC  
    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Ingeus


Raven1
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2454 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

And I strongly feel... I may be wrong but I kind of see think as u can hardly know who is who online sometimes the saying that what u eat is what u are can as well be the case of what you say is what you are. It is questionable m8. But your failure to recorgnise the devilish and abnormal behaviour of these fascist servants and their boss at the helms of affairs is unbelievable....... that alone re-enforce my opinion that unemployed people should also be careful on the advice the recieve from some people online. However you have giving me a vital information(another hint) by reading inbetween the lines of your comment. Thanks though

Link to post
Share on other sites

  • Replies 6.5k
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

Chuks,

 

I'm fully aware of some of the less than favourable ways that job coaches / advisers might work, I've seen it myself.

 

In saying that I can't understand why discussing what you actually want to do with someone is 'difficult' I am thinking of what they could actually 'do' with that information.

 

If we take it to worst case scenario; they 'may' go online, find jobs that match your preferences and mandate you to apply for them. Meaning that if you fail to do so you may be subject to a sanction. Of course, these are jobs that you want, so there's no reason not to apply besides the exceptions such as travelling distance/time or perhaps clashes with other limitations such as working hours and caring responsibilities. They may even challenge you as to why they've managed to find vacancies if you've struggled to do so but then, if it's something that interests you - take the details of those vacancies and do something with them. It may be that they can discuss with you alternatives if there's a distinct lack of suitable work in your area.

 

I make it no secret that I used to work in the WP, I don't anymore and for what it's worth, I didn't agree with some of the ways that things worked. But, I also know from first hand experience how a reasonable adviser / coach might work.

 

I'm guessing, unless things have changed in the last two years since I left, that you've just been put onto a part of the programme called Personal Routeways (PR). The coach / adviser may have 200+ people that he or she is working with and that they will be expected to, every three months or so, review how you're getting on. When I was there, part of that review was to revisit what people wanted to do. Nothing says that you must stick to the role you specified at the start of the process.

 

Mr P puts it perfectly (he normally does), it's not an odious request and there's nothing stopping you aiming high and getting your coach thinking. I always enjoyed working with people who knew what they wanted, it's better to share some common purpose and work from that.

 

A gentleman comes to mind as I type this. He literally sat there and grunted at me, I honestly think that in the few times we met we perhaps shared a couple of minutes of what a reasonable person would call 'conversation' over the course of a few months. About 6 months after me leaving he came over to me in a supermarket and we had a good laugh about it. What wasn't funny was that we'd done nothing but waste one-another's time, nothing good had come from our time together besides a bit of a giggle and a handshake in ASDA a few months later. If these companies want to wear the 'we help people' badge then make them work for you, not against you.

 

Bear in mind that what's on that MAN is mutual, get the adviser/coach to do things too and to document that they're going to do it - then you've got ammunition should you ever need it. I can only speak for myself but I found my days went so much faster when I was actually doing something useful like calling employers, writing to places for people and actually doing my job than battling over what really are small details.

 

I can fully understand why people don't want to trust someone who they feel is out to get them. I've been there, on both sides of the desk and it's the reason I don't work on the WP anymore.

 

I'm not sure exactly what was inbetween the lines of my post and you're right, nothing is stopping anyone from asking questions here or anywhere else for that matter, likewise there's nothing stopping anyone from answering those questions regardless of who they are or what they eat.

 

To be fair, there's a chance that working advisers/coaches read this too, but then they wouldn't be very good 'spies' if they responded. I come on here because I do actually want to help and because I've seen first hand how it worked when I was there - admittedly I'm probably a bit out of date but can perhaps offer another, if not sometimes unwelcome perspective.

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

Link to post
Share on other sites

Am sure my resond actualy brought u out of your shell. Have you consider this question as you sound so pationate and indeed concern about my case. Even when you cant over me anything. WILL THEY LOOSE their job if the stop missleading customer, set u up , harrassing customer with police simply because customer refuse to be intimidated . Will they loss their job if they apply the rules accordingly, without manipulatively ...... you what the list goes on and on. You kind of played it down by simply saying you have seen it all. And so what, does it make it ok. Are they doing there job accordingly even when you admit it but it still ok and the poor man and woman will be picking the pieces and they get paid despite the fact that they are not complying with the law and customer get sanction for a minute late. If you cant see or get what I got from reading inbetween the line of you statement.then you should know that it is not how many years you sat at both end of the desk. It is how well and accordingly you perform in line with the law you are subject to when working for ingeniou or till date. May I tell you sir.....I have gone past all the rigmaro you talking about, if you here to help pls do loads are looking for help . as for me I dont throw stone to fruitless tree upon descovery . It a wast of time. The first three respondents were helpful. Hope you are cleared and if not go and change the laws to allow more bad practise such as missleading, coersion etc. See ya

Link to post
Share on other sites

I think this is getting a wee bit personal.....

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

 

 

 

The SabreSheep, All information is offered on good faith and based on mine and others experiences. I am not a qualified legal professional and you should always seek legal advice if you are unsure of your position.

Link to post
Share on other sites

I think this is getting a wee bit personal.....

 

Quite. We treat other posters with courtesy and respect around here - whether they are claimants, JC staff, WP staff (or former WP staff) or indeed just interested observers.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

Link to post
Share on other sites

And for your information. I believe you still believe advisers are unchallengable. No sir ...... they are subject to the laws as well

 

As you wish, good luck with your job search and indeed everything else.

  • Haha 1

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

Link to post
Share on other sites

I was under the impression that "Claimant Commitments" were being imposed on all new UC claimants and existing JSA claimants. So if you are still on JSA, still on an older Job Seeker's Agreement, and outside a UC pilot area, you will be asked to sign a CC in the near future.

 

As with any "agreement", read it very carefully, and use the opportunity to get it to state realistic steps and goals that does not place undue burden on yourself - If terms and conditions are dictated to you that cause you concern, you have the option to ask for it to be reviewed by a Decision Maker before signing it.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

Link to post
Share on other sites

Thanks m8. What got me thinking was that. If CC is a condition for UC. Then I was wondering how it might be posible to have cc while on still on old jsa.but ur respond is clear. Just that bit was not clear(2nd line of my statement at the time as i was never told when I will move to

Universal credit and the jobcentre is not on list of jcp where universal credit is available. Thanks m8.

Universal credit. Ok So once claimant signs the CC then one has to apply Universal credit when it available.

 

On job goal was told by WP not provide it anymore today by after I said it was already in their possession and i feel it unreasonable to mandate me to attend only to provide it and it a personal information.

Link to post
Share on other sites

And all other details they might want concerning the restrictions and days of availabilty and so on relating to the job goal are also sent to them by dwp . Thanks for ur reply and info yesterday and all who contributed. Thats what the sit is all about. Thanks

Link to post
Share on other sites

Will keep sit update about claimant commitment without universal credit. Just got a message. It says sign it first (claimant commitment)and later get advice on it on for review. As it a two way sword. Dont know what that mean. But guess it to prevent sanction.

Link to post
Share on other sites

Don't confuse a Universal Credit Claimant Commitment with a JSA Claimant Commitment. The UC CC is only introduced where Universal Credit is operating and that's a tiny amount of the Jobcentres at the moment and a tiny amount of people in those Jobcentres - about 140,000 in total just now.

 

The JSA CC is being imposed on all new claimants and returners from the Work programme but the idea is that eventually all claimants will be on a JSA CC (if they're not in a UC area).

 

The problem is that the DWP wants claimants to believe that the JSA CC is the same, in legal terms, as a UC CC and it most definitely is not. The JSA CC is just an old style Jobseeker's agreement written in a different way and it's important to know that because there have been many cases of advisers trying to enforce conditions, such as 35 hour job searches, on JSA claimants where they can only be imposed legally on UC claimants.

 

It's a deliberate attempt to subvert your rights...don't be fooled by it or them!

 

P.S. There's even doubt as to whether old style JSA claimants (those whose claim has run continuously from March 2013) even have to accept a JSA CC at all, but that's another story.

Link to post
Share on other sites

The JSA CC is just an old style Jobseeker's agreement written in a different way and it's important to know that because there have been many cases of advisers trying to enforce conditions, such as 35 hour job searches, on JSA claimants where they can only be imposed legally on UC claimants.

 

P.S. There's even doubt as to whether old style JSA claimants (those whose claim has run continuously from March 2013) even have to accept a JSA CC at all, but that's another story.

 

I have my doubts that a 35 hour per week job search can be legally imposed on anyone, JSA or UC claimant - One would have to read through the raft of legislation and statutory instruments to find the relevant passage.

 

As far as I am aware, a claimant is required by law to have a valid Job Seeker's Agreement in place in order to claim JSA - One does not have to accept a Claimant Commitment or agree to an updated (or reviewed) JSAg at a later stage (unless the rules have changed since I last looked at them). If a claimant has any objections to a JSAg or CC, he/she can ask for it to be looked at by a Decision Maker - In many cases, this is a delaying tactic with the hope that the front line adviser will have forgotten about it by the time a DM reaches a decision.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

Link to post
Share on other sites

https://www.gov.uk/government/policies/simplifying-the-welfare-system-and-making-sure-work-pays/supporting-pages/introducing-the-jobseekers-allowance-claimant-commitment

 

There's a little about it here in terms of being used as just interested says above. I'd imagine they'll be keen to use the CC for returners from the WP so that the transition from JSA to UC is less of a job if they can migrate over an existing CC rather than start from scratch.

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

Link to post
Share on other sites

What a day. After fews old jsa and still on work programe claimants approach DWP/JCP ON why they must sign a jsa claimant comitement. Dwp still claim that they must sign it as jsa regulation has been amended to require old jsa and still on work programme claimant(claim starts 2012)to sign it. In addition universal credit is not available yet in this jobcentre .

Please does any body have this amended jsa regulation dwp claim enable them (dwp) to require old jsa and non completer of wp to sign this jsa claimant commitement.

Link to post
Share on other sites

Chuks, despite someone being on the WP the job centre will still want to engage with you and ensure that you're doing everything expected of you. I know you may not have agreed with what I wr the other day but even in light of this post it's not unreasonable for Ingeus/ JCP to periodically review the job seekers agreement. If they feel amendments are required then there's no sense doing it on a form or in a manner that will render it unsuitable when UC is introduced in your area.

My views are my own and are not representative of any organisation. if you've found my post helpful please click on the star below.

Link to post
Share on other sites

Well agreement has it principle and elements to form a valid contract as we know taking into considerstion the way and manner they approach it.

However I think of some point.

If what (old jsa activities)they want to vary does not give u a chance of getting a job then it should not have been accepted in the first place.

Secondly.. if reg has been amended and it is a condition to sign it to have jsa then we should not be entitled to jsa till date as we have not sign it. But have you not ask why can it be stop then. i feel they know it is still inforce and valid. Which makes me think it is not mandatory . You are to do all you can do to get work ..it has always been like that will decision maker consider what u doing as not giving you chance of getting job when it was entered into by employment officer. If customer ..old jsag and activities and employment officers proposal give u chance and are valid . Then customer proposal takes the lead. Note as stated by other contributor we are concern about jsa cc, area without UC and people not transferef yet to UC. And if UC IS fully inforc then there should not be anything like old jsa. This are few thing I read from some post elswhere

Link to post
Share on other sites

As I posted elsewhere, I recently had to change from JS Agreement to a Claimant Commitment and if it's handled properly, it need be no worse than your existing JS Agreement - mine contains exactly the same requirements, which aren't very much anyway. The reason it ended up this way was because I didn't just sit back and say nothing at the appointment, I showed the adviser that I was already doing everything I could to find work; in other words, I got in first and had an answer for everything she asked. She saw I was doing far more jobsearch than could ever reasonably be required so pretty much left things unchanged.

 

You definitely need to be pro-active if/when you have your Claimant Commitment appointment and show them you're already on the ball, then they won't need to 'up' your jobsearch requirements. Getting a fairly reasonable adviser is a help too.

 

Regarding the '35 hour jobsearch rule', this is absolutely NOT mandatory across the board and the guidance - and adviser staff training literature - is quite clear that the emphasis is on quality of jobsearch, not quantity. It states that if a reasonable amount of jobsearch has taken place in less than 35 hours then this is perfectly acceptable. The 35 hours is just a scare tactic to make us think we'll actually have to spend that length of time - some people will be able to produce jobsearch results faster than others so the actual amount of time spent will vary per person.

 

Regarding the Plan Booklet you're supposed to fill in each fortnight, I'd advise not using this - again, it is absolutely NOT mandatory. It's up to us how we show our jobsearch so whatever method you use, just make sure that you show enough solid evidence. Screenprints are your friend here. I regard the Plan Booklet as a possible sanction tool, since it also asks you to write things you intend to do..and if you fail to actually do something you've written there, I'm sure the adviser will pounce on it as a possible sanction offence. Be wary what you write if you do use it.

Link to post
Share on other sites

Think why will they stop agreement-contractct and start it again. Stopin without any reason. That is why m8 we are still been paid... to avoid breach of contract. Review then should be on mutual aand favourable terms.if ur activities still gives u chance till date to get job

Link to post
Share on other sites

Thanks so it is ok to sign it.... to be honest that my only concern as i have been misslead couple of times.That is just my concern.

 

And also forget about not been a wp returner or been existing or old jsa claimant. But to be proactive. Pls can you refer me to where I can get the guide -adviser and staff literature so I can get more inform and share with others in my community.

Pls m8

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...