Jump to content


  • Tweets

  • Posts

    • I agree with my site team colleague above. We need to know all the facts including which company you are dealing with and an explanation of the problem. It really is too difficult to start giving speculative advice on some speculative problem that you have laid out as a generalised scenario
    • Moorcroft are sending a rep round to my house this week. What is the best way to handle this? Ignore and not answer the door or engage with them? I haven't acknowledged anything since I started on this journey and defaulted on my cards in December 2022
    • Very sorry but with the best will in the world, I don't think we can at all understand what the situation is here. Please can you try rewriting this on a word processor and maybe send a copy of what you have written to a friend and working out together so that the story is complete but as brief as possible. Maybe a list of dates as well. If you can do that and then repost your story we can have a look
    • Hi, I am a local authority tenant and was in a 3 bed house. At the end of last year, my last child moved out and so did my spouse as we are now going through a divorce which meant that I was in the house alone and decided that I needed to downsize not only for myself but to offer the property to a family that needed it. I registered on the local authority housing bidding site as i was asked to do and I was accepted and given a priority banding as I was downsizing and they were desperate for my house. I have been extremely lucky and after about 6 weeks was accepted for a new build from a housing association via the housing gateway. I viewed the property 2 weeks ago and had to sign the tenancy last week when they were doing bulk signups for the houses and that is the day I moved. In between viewing and sign up, I contacted my current local authority landlord and asked how I give notice as I had been accepted for a property I had bid on and was moving.  The lady told me how to do it online and then said that I needed to give a full weeks notice which wasnt a problem as I had enough time.  (I was also told a weeks notice was what i would need to give by another staff member about a month ago when I phoned up for another housing related question.  I dont have any of this in writing.) I have now moved, handed back the keys and I am now being told that I need to give 4 weeks notice which I cannot afford. I hav e spoken to the council again explaining that I was told a week and that to be honest, if I knew they were going to charge me 4 weeks I would not have been able to move and would have stayed in the other house.  I thought I was doing the right thing. They said that calls are recorded and they asked me when I called in and was told a week and they would listen to the telephone conversation and if it was correct what I was told, they would see what they could do to reduce the notice period. They have now emailed me back and said that they have listened to the conversation and the lady said 4 weeks notice and I am liable for 4 weeks rent.  Now I may well of misheard her when I thought she said a full weeks notice she may have said 4 weeks notice but I am sure she said a full weeks notice and i was told a week by another member of staff a few weeks ago. I have emailed her back and said that I may of misheard but I would like to listen to the phone recording myself.  As yet they havent responded. I think its unreasonable for them to make me give 4 weeks when I had to sign the new tenancy with little notice or loose the property.  And it was all done through their gateway, and they will have a tenant in there pretty much straight away getting rent from them. I am on a very low income, I am on my own, I have serious medical issues and I am really getting myself stressed out over this. Any advice would be so appreciated.  Can I insist they let me listed to the recording? RH  
    • Susan Crichton is at the Inquiry today. She seems to have trouble remembering a lot of things but seems to find it easier if it's something that shows her in a good light.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Ingeus


Raven1
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2454 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

The point is that you can't have debtors unless you also have creditors. But in effect, we owe most of this money to ourselves.

 

It just doesn't sound quite so scary when put that way so, of course, no-one ever does put it that way.

 

Roughly 97% of the money supply is created by commercial banks and our government should stop borrowing from private banks.

Our government is perfectly capable of creating its own debt free money to stimulate our economy.

Furthermore, maybe we could implement a land tax and remove other non progressive taxes like income tax.

 

 

Link to post
Share on other sites

  • Replies 6.5k
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Posted Images

I would still attend the appointment - even though it sounds like the letter they sent you was not a valid 'mandatory activity' letter as you say it didn't contain anything about losing benefits if you failed to attend - and the DWP clearly state that bit must be included.

 

The problem is, even if you raised a legitimate query about it, the WP tell the JC you failed to attend and in their usual uncaring way, the JC immediately stop your money while it gets sorted out. Even if you're proved right and your money is re-instated you'll still be without it for a few weeks. Better to just bite your lip and go in - we've all had to do that.

 

You can tell them that all communications must in future be by letter. In any event, they can't make you attend by texting you or telephoning you - they have to send a supporting letter, written correctly and giving you 2 days notice of the appointment. Again, this is DWP rules. They can text or phone to remind you of an existing appointment, but not to make the actual appointment itself.

 

The entire WP has proven to be a total waste of time; an exercise in box-ticking, money-making, exploitation and being seen to be helping people. It's all pure image with little substance. We know it and they know it. The fact they subsequently created a 'Post Work Programme' clearly shows how much of a failure it is and how many are still unemployed.

Link to post
Share on other sites

Does anyone actually REALLY think any adviser at JCP or a WP actually wants to help you? Sorry, they do not. In 1 year and 2 months I have had NO HELP at all with ANYTHING aoart from following tick box exercises so they can note what has been done

 

All they care about is their bonus at the end of the month, they don't give two hoots about you!

Link to post
Share on other sites

Bet you're glad. Wasn't it all worthwhile and has made you a better, more skilled person? No need to answer that :)

 

Now you can look forward to 6 months on the Post Work Program - which isn't too bad as long as you show them you're doing loads to find work and hopefully get a half-decent advisor. They'll probably 'up' your JS Agreement a bit too. If they think you're doing well they'll only want to see you once a month so make sure you give them plenty of printouts and rubbish they can look at. I've found that the customers who are - or appear to be - playing the game get left alone more.

 

New stuff supposed to be happening in April but nobody at the JC knows what. The advisor I saw on Thursday hadn't a clue what was going to happen so I'm still on the PWP even though technically my 6 months was up a while ago. I just hope we don't have to go back to the WP.

 

PWP is worst then Ingeus in my opinion as the staff Iv met are petty vindictive bullies who aren't interested in listening

Link to post
Share on other sites

life is hard enough without the likes of ingeus making things worse. this government are treating people who are sick disabled and unemployed as if they have committed a criminal offense :(
plus some try to make the unemployed think its their fault for being unemployed
Link to post
Share on other sites

plus some try to make the unemployed think its their fault for being unemployed

 

yes i've found that to, also papers such as the daily mail and daily express are portraying the unemployed in a bad light.

Link to post
Share on other sites

New stuff supposed to be happening in April but nobody at the JC knows what. The advisor I saw on Thursday hadn't a clue what was going to happen so I'm still on the PWP even though technically my 6 months was up a while ago. I just hope we don't have to go back to the WP.

 

The 'new stuff' will be happening in April. It'll either be MIR or continuation of it if you're already on it or six months of Community Work Placements (CWP) or daily signing. Those are the options. However, they don't have the resources to do this for everyone so keep your head below the parapet and try not to make yourself a candidate for selection (easier said than done!).

 

There's no hint of being returned to the WP but they still have their grubby mitts in the pot because they'll be the providers for the CWP.

Link to post
Share on other sites

Well I went to my appointment today. I ended up being 10 minutes late because some crazy woman on the bus refused to pay the appropriate fare and held the bus up for ages. I then started getting phonecalls from Ingeus and an email saying "Care to explain why you are running late?". I then got moaned at when I entered Ingeus and my new advisor basically said I was doing everything correctly in regards to looking for a job but that I'll be down every week to make adjustments to my C.V and go over basic job searching techniques anyway (he showed me a piece of paper with instructions. No joke, one instruction on the list was "Make sure to spell the job search website correctly into Google to get the exact result".

 

She then gave me the fantastic advice - "Just keep applying and you'll find something". Great. An hour on the bus and an hour back just for THAT! And I'm back down next week at 9am!

Link to post
Share on other sites

INWell I have an up to date CV and CL that I tailor for every job I apply for and I used to coach people on interview technique so need no help with that and I can bet my life I am far more qualified and professional than the berks sitting behind a desk at INGEUS. So, I will await my next appointment on Thursday at 2.30pm to see what is coming next as I simply do not need to go on any pointless courses or need help with anything - in the last 2 week period I have done tailored CVs and CLs for 18 jobs so there is NOTHING I need to be there for as I can do everything (and I do) at home without their 'help'

 

INGEUS: "So why do you think you are not getting replies or interviews?"

 

ME: "Because there are no real jobs. I want a permanant position not zero contract or part time and a large % of the jobs are agency fakes. It is the climate that is preventing me getting a gainful position not my applications as there are 100+ people applying for some of the jobs so I refuse to take blame for being unemployed through redundancy"

Link to post
Share on other sites

Well it is INGEUS day tomorrow for me, 17 applications, all perfectly noted on a WORD document, all email replies kept, CV and CL updated and happy enough on my own doing what I need to do - let's see what they have to say tomorrow - I know what, get me back next week to go through, erm, nothing, as there is nothing to do as I am well equipped at home to do searches and applications and need NO SUPPORT!

Edited by honeybee13
Pejorative word.
Link to post
Share on other sites

Sickening isn't it? An all too familar tale. They're not calling you in for your benefit but to satisfy their own 'box ticking' requirements so they can say to their DWP masters 'We've been engaging with the customer regularly so we're doing a grand job'.

 

Naturally they fail to also mention that you could have done all this perfectly well at home. It's all done for image - and to imply that if you're still unemployed after the 2 years then it has to be your fault as they've 'done lots' for you.

 

The government are utterly to blame for instigating this waste of money, time and resources.

 

Stick with it. remember one day you'll be done with them forever.

Link to post
Share on other sites

En route to Ingeus shortly to waste my time and talk utter garbage. Hopefully it will be 2 weeks before I have to go again. If they try the one week appointment spiel I am going to ask what benefit it will be as I can do EVERYTHING I need to with my own resources. Actually feel sick at having to go and be patronised

Link to post
Share on other sites

Actually feel sick at having to go and be patronised

 

Insist that staff address you as Sir - It re-enforces the point that they are there to help you and that you are the client.

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

No... you can't eat my brain just yet. I need it a little while longer.

Link to post
Share on other sites

as previously posted i'm finished with them,my last advisor told me he had 200 'clients'on his list, had to book 13 appointments a day,so quick maths he saw everyone once a month.

That figures. If I remember rightly (and I usually do) the minimum promise given by the bidders for the WP contracts was to see people once a month (at least). No doubt this has been ignored by many with no comeback in terms of penalties.

Link to post
Share on other sites

At least the WP's greed has worked to our advantage as they've taken on so many clients that they can't possibly see them too often - especially the clients who are guidance-wise and won't take any nonsense. I found even going in there once every 6 weeks too annoying, God forbid every single week.

Link to post
Share on other sites

That figures. If I remember rightly (and I usually do) the minimum promise given by the bidders for the WP contracts was to see people once a month (at least). No doubt this has been ignored by many with no comeback in terms of penalties.

 

 

my 4th advisor would just ring up every month for 2 minutes and ask if i was working which no doubt he marked down as a 30 minute office visit,therefore allowing him to .'see' more people and hit his targets

Link to post
Share on other sites

Well I am back and in one piece!

 

It wasn't too bad, adviser was nice as pie today and was impressed with my organisation and documents and didn't even bother to check what I had applied for so obviously she knows who she can trust and who needs checking up on. My CV is now spot on and my CL language is also spot on so she says and she can't understand why I am not getting interviews. I said it wasn't because I cannot do the job it is simply because there are too many applicants and a lot of the jobs are fake to get you signed up to agencies!

 

She said I was 'job ready' so only needs to see me every 2 weeks on my signing on day so that is a relief and I asked again about workfare and courses I do not need and she said all, if anything, I would need to go to is mock interview stuff to keep confidence up which is a few hours but no 2 week courses or anything I do not need. I really don't think they know what to do with me!

 

Objectives for next 2 weeks were "carry on with what you are doing" i.e. translated to "we really can't do anything with you and you are more than capable of getting on with stuff yourself"

 

Ho-Hum!

Link to post
Share on other sites

I've read their automated text message reminder and their appointment letter and there's nothing that says I'll be sanctioned if I don't go to this appointment. Should I take the risk and not attend or should I just suck it up and get it over with? I fear if I may go I could be quite rude to them and probably get myself in trouble for their behaviour when I was working.

 

I signed-off in Sept' 2012 without declaring any reason on the returned JSA book (I'd started a job) and didn't attend the arranged appointment with Ingeus as there was no point. I didn't hear anything from them until Jan 2013 when I received an appointment by text with details of a new advisor.

 

I rang the number in the message and politely told them that I was no longer a JSA claimant, and that if I ever received another letter, phonecall, text message or otherwise from them, I would happily attend their office to smash their face in with a brick.

 

I've not heard a squeak from them ever since :D

Link to post
Share on other sites

Can't advocate threats of violence here. You know how it is.

 

I'm not advocating violence, rather sharing a person experience.

 

After being subject to attempted fraud and threats of sanctions on National Insurance contributions by the previous advisor (all recorded and submitted as evidence to Jobcentre & Ingeus regional management) it was the last straw, and to be perfectly honest, very cathartic to be able to finally utter such words directly to them without any fear

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...