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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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hi, i'm a new member


johny
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hi everybody, I'm new, my name is frances even though my user name is johny, my husbands name! I've received statements listing the overdraft charges from my bank the woolwich, I wrote a letter in response and they have come back apologising for the delay in dealing with my query and that they have set up a special department to deal with these queries and they do hope to find a solution in four weeks. I am not sure if this is standard so if any one else has been told this please let me know. I read in The Times newspaper that a Barclays customer tried to claim his charges back and was offered half of the amount which he accepted which seems a bit disappointing.

 

Also does anyone know what the next step is.

 

Never used an inter-net forum before so am a bit unsure as to what i am doing.

 

Frances

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hi everybody, I'm new, my name is frances even though my user name is johny, my husbands name! I've received statements listing the overdraft charges from my bank the woolwich, I wrote a letter in response and they have come back apologising for the delay in dealing with my query and that they have set up a special department to deal with these queries and they do hope to find a solution in four weeks. I am not sure if this is standard so if any one else has been told this please let me know. I read in The Times newspaper that a Barclays customer tried to claim his charges back and was offered half of the amount which he accepted which seems a bit disappointing.

 

Also does anyone know what the next step is.

 

Never used an inter-net forum before so am a bit unsure as to what i am doing.

 

Frances

 

 

hi "Johny" and welcome ok first things first read the faqs they will guide you through the whole process also read the threads in your bank forum.

 

ok not sure what you mean overdraft charges? you can claim for unpaid chq/so/dd etc. Overdraft interest is complicated to claim back and most people dont bother but it is up to you.

 

as for the 4 weeks rubbish give them the standard time frame which is laid down in the FAQs.Submit your prelim letter with 7 days notice to pay.

 

you Will recieve the total amount that you are claiming for.:D

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