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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Specialist Referral?


Saint2K
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Hey All.

 

This is my first post here so please be extra gentle :)

 

I lurk here all the time as I am a regular on the Money Saving Expert forums and I often use the template letters available here.

 

I do have a question though that I think you good folks can help me with.

 

I suffer from bad eczema and I have been seeing a Dermatologist at my local hospital on and off now for about 9 months.

 

My last review appointment was a bit of a disappointment. I am using an experimental cream to cuurrently treat my condition which in america has been reported as a potential cancer risk. It is not recommended to be used long term and I am currently having to use it long term in order to control my condition.

 

Now my Dermatologist has advised me that I should stick with this cream and is unwilling to try and other treatments and has referred me back to my GP.

 

My questions is can I get a referral to a specialist at another hospital etc?

 

How would I go about this?

 

I appreciate any help.

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Hi SGX.Saint

 

You are welcome (and fully entitled) to seek a second opinion if you are not satisfised with your treatment, and as your dermatologist has referred you back to your GP, just go and see you GP, explain your predicament and ask to be referred for a second opinion to another hospital. You won't get blacklisted or anything! Your GP should be fine with this, the NHS is now all about patient choice - they'll be luring us in with free sweets soon - patients = money.

 

Let me know if you have any problems and good luck!

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