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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bank passed account over to Collections without giving me a chance to meet manager


noonakai
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Hi there

 

I'm no expert but I would think this is against he banking code as I am sure thay are required to make reasonable attempts to discuss matters with their customer first and to take on board individual circumstances. Having said this, nothing about bank conduct surprises me anymore.

 

Not knowing the detail behind this, in answer do your direct question, I think it is out of order and complaint should be made through Lloyds normal process for complaints and escalate it from there. However, there appear to be other things going on as well so it is difficult to put it into context.

 

ims

 

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Hi

 

As I said, I'm no expert but there are probably OFT and FOS guidelines as well.

 

Others will comment as well I've no doubt.

 

I'll watch with interest to see how this pans out.

 

Best wishes

 

ims

Edited by ims21

 

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  • 1 month later...

Hi noonakai

 

I can understand how incredibly frustrating this must be for you. Unfortunately the banks have no real interest in their customers...only their bottom line!

 

I would suggest a report direct to the CEO of Lloyds Banking Group.

 

In my view this report should be a full account of what has transpired in respect of each of your grievances. It should give dates and copies of all correspondence and e-mails that have been sent and the replies (if any) receved. It should detail the correspondence to which you have not received replies and explanations of the practices you feel are bening employed to frustrate you.

 

I would write this report in a professional manner rather than angry one and it may take some few pages to achieve this. It may also take some time to put together but I think it will be worth it in the long run.

 

Point out that you would rather not escalate this to a formal complaint to the OFT but that you are quite prepared to do so if your concerns are not satisfactorily resolved.

 

Send your report to the CEO of Llloyds and mark it private and confidential on both the envelope and at the head of the letter.

 

Send to

 

Mr Antonio Horta-Osorio (He's the new CEO from about March this year)

Lloyds Banking Group

25 Gresham Street

London

EC2V 7HN

 

Hope this helps

 

Regards

 

ims

 

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Hi

 

Wow it seems far more comples than it first appeared.

 

I'd still be writing to the current CEO though.....at least it keeps things alive.

 

I've no doubt others will contribute to this thread as well.

 

Regards

 

ims

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Hi breakaway

 

To my mind, the attitude that Lloyds seem to be showing lately is absurd.

 

There are other threads on the site of them being what appears to be deliberately obstructive and unhelpful.

 

The position you find yourself in is ludicrous....you are trying to sort something out and they are preventing you from doing so.

 

My view again would be a full report to good old Antonio with a professional, strong report giving dates, facts and events.

 

Maybe he doesn't realise what he's taken on with Lloyds or he's instrumental in their behaviour at the moment. Either way, let him know.

 

Having announced their mid-term figures the other day, maybe they are desperate to get some cash in by whatever means.

 

Same old banks and same old screwing of customers in the name of Profit.

 

Regards

 

ims

 

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