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I have a payday loan with these guys, and have told them I cannot afford to pay - but im willing to make a payment plan - this is their response...... Any advice would be welcomed. Surely I dont have to send them my bank statement?

 

 

 

Dear Customer

Thank you for your recent correspondence, please find attached an income expenditure form for you to complete in order for us to accept a reduced monthly payment.

Please complete the form in as much detail as possible and we will also require last months bank statement to support the income expenditure form, please ensure the form & the supporting document/s are returned to us within 5working days. Failure to do so will result in your account been processed which means you will incur daily interest, receive calls, emails & sms.

You also authorise WagedayAdvance to collect outstanding monies from any account details you have provided to us.

Regards,

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DO NOT COMPLETE the form at all, tell them your income/expenditure is still being reassessed on a weekly basis. They HAVE NO RIGHT to the information contained.

 

DO NOT send in any bank statements and payslips either.

 

REPORT that email to Trading Standards via Consumer Direct, they are not allowed to threaten you in the way they are doing. It is illegal for them to suggest that if you DON'T give them the information they will harrass you.

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Thanks for the prompt reply sillygirl 1 :) I have just replied with the following.....

 

"Firstly - my income and expenditure is varying week by week due to being absent from work - you also have no right to this information at all. Nor will I be sending you any wageslips / bank statements. In fact, I will REPORT this email to Trading Standards via Consumer Direct, as you are not allowed to threaten me in the way you are doing. It is illegal for you to suggest that if I DON'T give you the information they will harrass me.

 

 

Scott"

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Latest response from these idiots.....

 

"

Dear Scott

If you wish to set up a payment plan, there is a set up fee of £36 added to the balance. I am willing to split the balance of £411 over 2 months at £205.50.

Please advise.

Regards"

 

How can they just decide that there is now a fee for a repayment plan, the fact I have told them that I cannot afford my roleover fee of £75 pound, and now they say they can do a payment plan of £200 a month, is in fact very stupid of them, because I cannot accept that !!!

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Get that to the OFfice of Fair Trading and Trading Standards, this is not acceptable behaviour from them, it does NOT cost anything like the amount they want to set up a payment plan, and besides they are only allowing you 2 months which is ludicrous.

 

Get those complaints in TODAY whilst set up fees are still hot news in the OFT.

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Thank you for your reply once again - I cant find the link for the complaints, please can you forward it me? Cheers

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they charged me £36... i would offer them a 12 month plan of £34.25 pm

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Dear Scott,

We are not obliged to set up payment plans on your account,

Without the requested information your account will be processed as normal as per your agreement

Regards

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I got a six month plan of them for that £36 fee and on the last payment next week. Everything has gone to plan

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Complain to the Office of Fair Trading - http://www.oft.gov.uk

and Trading Standards via Consumer Direct http://www.consumerdirect.gov.uk

 

The company are obliged to try to help you if you are in financial difficulty and they are not helping with their attitude.

 

Tell them again your income/expenditure is in a state of daily change at the moment and you now have no option other than to pay a token £1 payment until they come to their senses.

 

Dear Sirs

 

My income and expenditure is changing on a daily basis and I am trying to satisfy all my creditors to the best of my ability. For those who are being unreasonable about repayment levels I have set up a self-administered debt management plan and you are now going 'into that pot'. All people in the plan get a token £1 payment a month via postal order or into a bank account of their choice with my name as reference.

 

Until you come to a reasonable compromise over this I see no point in wasting my time and what little money I have left over in asking for help when it is not forthcoming.

 

A court of law would come to the same conclusion should this be progressed that far... so to summarise, the offer is

 

XXX per month for the next XXX months with no additional interest/fees etc added to the account.

£1 per month until I am in a more stable financial position.

 

Any phone calls from your company will be recorded and used as evidence should this be necessary, as will all correspondence from you or your agents/appointed representatives.

 

I also revoke any right for youor your agents to send a doorstep collector (or whatever name you use for these people). Should anyone come a copy of this letter will be handed to them and they will be asked to swiftly leave.

 

Yours

 

 

Dont forget to print your name rather than sign it.

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Folks please advise as they will not budge on the income/expenditure thing.

Dear Scott

Thank you for your email. If you are unwilling to complete an income and expenditure form then we are unable to consider your offer and your account will be processed in line with the terms and conditions to which you agreed when signing your agreement.

Regards

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hi scott iwas in same position i did email them my income and expenditure but did not produce a bank statement .The fee was never mentioned and they asked me how i would pay i said standing order and could they provide their account details which they did.however they did say the plan was for 3 months then i would need to pay more .i said i couldnt agree to paying more but would pay this plan for now .

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Having emailed them refusing to send my income and expenditure (told them that I do not receive statements or have online banking), this is the latest reply from Richard King.....

 

"

Dear Scott

The Halifax will issue statements upon request. We use these to support the income and expenditure form. I am not prepared to continue emailing back and forth in this manner. If you would like to come to an arrangement I will be happy to assist once in receipt of the requested information.

Regards"

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Be careful - they'll empty your bank account if there is no arrangement in place. Does your salary go into the account they take payments from?


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My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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I'd reply back

 

Thank you for your email confirming you will not negotiate. I am now complaining to the

 

Office of Fair Trading http://www.consumerdirect.gov.uk

Trading Standards http://www.tradingstandards.gov.uk

 

As you are not willing to negotiate then you are basically making the loan unenforceable, one of the prime considerations of taking somebody to court now is that you cannot reache a pre-court settlement, therefore I now need your solicitors details.

 

I am also passing your email onto Trading Standards and the OFT in the hope that some sort of compromise can be reached.

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my wages did go into that account - HOWEVER, this is now going to change :)

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the latest.....

 

 

 

Dear Scott

Your last email did not require a response. You have been offered a resolution and this was declined. If you wish to come to an arrangement then we require the documentation I have requested, £1.00 is not sufficient to hold your account.

Regards

 

 

 

 

 

Thank you for your email confirming you will not negotiate. I am now complaining to the

 

Office of Fair Trading www.consumerdirect.gov.uk

Trading Standards www.tradingstandards.gov.uk

 

As you are not willing to negotiate then you are basically making the loan unenforceable, one of the prime considerations of taking somebody to court now is that you cannot reach a pre-court settlement, therefore I now need your solicitors details.

 

I am also passing your email onto Trading Standards and the OFT in the hope that some sort of compromise can be reached.

 

 

 

Scott

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Hi ScottI found Wageday Advance to be very awkward but be persistent. I sent just a very basic income and expenditure and included debts and the amount I had available to distribute amongst my creditors. I did send a copy of my wage slipand my bank statement to show my salary being credited, however I blanked out all other transactions and more importantly my account number. Eventually, after almost 3 months, they finally agreed to a 6 month payment plan and sent me their bank details in order for me to set up a standing order. The £36 fee seems to be standard but they did agree to the loan amount + one month's interest. Keep going. You will eventually come to an agreement.

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The funny thing is, I actually have their account number - the guy gave it me himself ! So if I was to pay say £10 in to their account what would happen next?

 

 

Hi ScottI found Wageday Advance to be very awkward but be persistent. I sent just a very basic income and expenditure and included debts and the amount I had available to distribute amongst my creditors. I did send a copy of my wage slipand my bank statement to show my salary being credited, however I blanked out all other transactions and more importantly my account number. Eventually, after almost 3 months, they finally agreed to a 6 month payment plan and sent me their bank details in order for me to set up a standing order. The £36 fee seems to be standard but they did agree to the loan amount + one month's interest. Keep going. You will eventually come to an agreement.

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Scott I would email a guy called Stephen Jones he is in the collections department and sorted my debt with them over 6 months after comprising for a 12 month he wouldn't accept without the I&E form which I said I was unwilling to give but send him an email at stephen.jones @wagedayadvance.co.uk he done mine with the £36 fee over 6 months!

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bump, all seems to have gone quiet on this thread. Anymore updates on out comes that plans have been put in place?????????????

 

Regards Mark


NATIONWIDE:

WON - 26/10/06

FULL REFUND - WITHIN 7 DAYS OF MCOL

Acknowledged - 25/10/06

MCOL Issued - 24/10/06

MCOL Sent - 23/10/06

LBA sent 01/09/06

Prelim Sent - 07/08/06

BARCLAYS BANK:

AQ sent 25/1/07

Defended on last day possible.

MCOL - Issued 13/12/06

MCOL- Sent 12/12/06

S.A.R - Sent - 25/10/2006

S/Ment rec - 4/11/06

Prelim sent - 6/11/06

BARCLAYS LOAN:

S.A.R - Sent - 25/10/2006

BLACK HORSE:

SETTLED IN FULL

S.A.R - Sent - 25/10/2006

CCA to get loan agreement info - Sent - 25/10/06

Prelim sent PPI + Charges 11/11/06

CAPITAL ONE

Prem sent 11/12/06

S/Ments Rec - 5/12/06

S.A.R - (Subject Access Request) - Sent - 9/11/06

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The funny thing is, I actually have their account number - the guy gave it me himself ! So if I was to pay say £10 in to their account what would happen next?

 

Hya Scott, could you let me have Wagedays bank details as i am in a similar situation, it would be greatly appreciated, cheers mate.

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