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    • It's Hotpoint (but I believe they're part of the Whirlpool group now?). The part was bought direct from them as a consumer.
    • Thanks BankFodder for your latest, I'm in complete agreement on the subject of mediation and will be choosing to decline mediation, the longer timeline is not an issue for me, I will happily let the going to court run it's course. I really appreciate the support from the Consumer Action Group. I'll post the email text I'm sending to Evri's small claims in answer to their recent defence response. Regards, J    email text I'm sending to Evri's small claims in answer to their recent defence response:  
    • Sec127 (3) repealed, now gone. S. 127(3)-(5) repealed (6.4.2007) by Consumer Credit Act 2006 (c. 14), ss. {15}, 70, 71(2), {Sch. 4} (with Sch. 3 para. 11); S.I. 2007/123, art. 3(2), Sch. 2
    • We used to recommend that people accept mediation but our advice has changed. The mediation process is unclear. Before you can embark on it you have to agree that you are prepared to enter a compromise – and that means that you agree that you are prepared to give up some of your rights even though you are completely in the right and you are entitled to hundred percent of your money and even though EVRi are simply trying to obstruct you in order to discourage you and also to put others who might want to follow your example off from claiming and even though they have a legitimate basis for reimbursement. Mediation is not transparent. In addition to having to sign up that you are prepared to give up some of your rights, you will also have to agree not to reveal any details of the mediation – including the result of the mediation – so that the whole thing is kept secret. This is not open justice. Mediation has nothing to do with justice. The only way of getting justice is to make sure that this matter goes to trial unless EVRi or the other parcel delivery companies put their hands up and accept the responsibility even if they do it is a gesture of goodwill. Going to trial and winning at trial produces a judgement which we can then add to our small collection to assist other people who are in a similar boat. EVRi had been leading you around by the nose since at least January – and probably last year as well – and their whole purpose is simply to drag it out, to place obstacles in your way, to deter other people, and to make you wish that you'd never started the process and that you are prepared to give up your 300 quid. You shouldn't stand for it. You should take control. EVRi would prefer that you went to mediation and if nothing else that is one excellent reason why you should decline mediation and go to court. If it's good for them it's bad for you. On mediation form, you should sign that you are not prepared to compromise and that you are not prepared to keep the result secret but that you want to share the results with other people in similar circumstances. This means that the mediation won't go ahead. It will take slightly longer and you will have to pay a court fee but you will get that back when you win and you will have much greater satisfaction. Also, once you go the whole process, you will learn even more about bringing a small claim in the County Court so that if this kind of thing happens again you will know what to do and you will go ahead without any hesitation. Finally, if you call EVRi's bluff and refuse mediation and go to trial, there is a chance – maybe not a big chance – but there is a chance that they will agree to pay out your claim before trial simply in order to avoid a judgement. Another judgement against them will simply hurt the position even more and they really don't want this. 300 quid plus your costs is peanuts to them. They don't care about it. They will set it off against tax so the taxpayer will make their contribution. It's all about maintaining their business model of not being liable for anything, and limiting or excluding liability contrary to section 57 and section 72 of the consumer rights act.     And incidentally, there is a myth that if you refuse mediation that somehow it will go against you and the judge will take a dim view and be critical of you. This is precisely a myth. It's not true. It would be highly improper if any judge decided the case against you on anything other than the facts and the law of the case. So don't worry about that. The downside of declining mediation is that your case will take slightly longer. The upside is that if you win you will get all your money and you will have a judgement in your favour which will help others. The chances of you winning in this case are better than 95% and of course you would then receive 100% of your claim plus costs
    • Nice to hear a positive story about a company on this form for a change. Thank you
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Quick Quid - terrible problems!!!


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no dca has any legal remit to add anything to a debt they are collecting upon....

 

dx

  • Confused 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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toot toot

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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For Quickquid Rep:

I too am extremely unhappy about the service offered and the frequent changing of goal posts and your inability to agree a repayment plan. My loan amount is for £850.00 and i am owing to yourselves £1233.50 including interest and default charges. I have been in a mess with payday loans for over a period of over 12 months. I have had loans from yourselves over the past 13 months ranging from £400 to £850.00, so far in interest only i have paid the sum of £1555.62 (excluding the interest added to the £850.00), yet you seem unwilling to come to an arrangement regarding a payment plan i can afford. You telephone me several times a day and the information is different to what is contained within your emails. I would welcome your comments.

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I would like to say i am too dissapointed in the service. All i keep getting is emails telling me payment is past due. I email with my offer and you just email back with a plan of 3x my offer each month that i can't afford. Also when you leave voicemails please get my surname right, what you call me is downright rude

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I am tempted by going for a debt relief order, however I'm moving shortly and wouldn't want to rule out the possibility of changing jobs, and most employers credit check!

 

 

Well, if employers did credit checks then I would never have been offered employment!

 

Perhaps they do if you are likely to be working in a financial sector, but otherwise I wouldn't worry too much

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For my sins I worked for a major bank for 5 years (not any more I hasten to add) and was only CRB checked. If I had have been credit checked I would definitely have failed and been booted outta the building quick smart!

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credit checks are getting worse as I said before a well known insurance company refuse to employ if anyone has CCJ's , which is stupid. How can anyone get out of debt if companies refuse to employ people who have hit hard times

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Guest QuickQuidCustomerService

I'm sorry for the inconvenience all, but it's against UK law for us to post about personal loan details within a public forum. You can visit the contact us page of our website for details.

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Precisely what UK Law are you (mis)quoting here? Chapter and verse please..... I am aware of Data Protection but that does not cover public forums.

 

The people on this site have posted basic info (other than names and addresses) and if you are genuine about your companies aims you should be able to help, as other reps have done, notably Vodaphone.

 

Clearly you have a misunderstanding of your company's obligations to customers in helping them get through very difficult times.

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Surely, if it really is Quick Quid Customer Serivces, there would be nothing to prevent them from offering general help and guidance?

 

Like SillyGirl, I would like to know exactly which UK law they are talking about. I suspect what they really mean is 'company policy' which, as far as I am aware, is not actually law. I know of no companies who have had their company policies made into UK law by parliament. I may, however, be mistaken :flypig:

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Ok peeps,can I just say a few words here.

First of all,the CAG embraces and welcomes genuine efforts from any organisation who comes here with the desire to resolve customer complaints.

We accept that there has to be considerations for data protection,codes of practice,and guidance from industry.

We accept that there are issues and content that cannot be divulged in the open forum,some of these will arise from contractual agreements from third parties,partners or associates.

What we expect is that where an offer to help and intervene is made,that this is seen to be productive and also allows the poster to be able to update on the respective thread as to whether the invitation has been beneficial or not.

In order for that to happen,there HAS to be movement and progress one way or another.

The CAG is essentially here to serve the needs of consumers,let there be no doubt at all about this.

It is up to those Official reps who are sanctioned to deal here,to demonstrate that they are here for the right reasons,and go on to show that their intentions are transparent.

At the end of the day that is decided by what we all see.

Equally,in order to give those tasked to show good intent,there has to be an opportunity given to allow that.

The proof is in the pudding as they say.

 

Turning to another matter and with address to QQCS directly,there are going to be things you dont like to read,and in cases will not agree with.

The CAG is a responsible site and will always look at complaints on merit.

Insofar as for example-Nottslad has posted about suicidal tendencies,this is a statement of fact as far as he is concerned.

He is a frequent and established poster on the CAG,so the question has to be asked is why did he post this ?

He posted this because it reflects what he believes to be true-and he is the one in a position to know.

In contrast to you taking issues with that comment,I think you should concern yourself with examining the reasons why such a situation arose why there was deemed a need to highlight it.

If you can do that and put into motion some pro active changes which will mean we will not see these statements being made again,then you will be one step closer to being accepted here and we will begin to make some progress.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Well said Martin3030, when you look at the work the Vodaphone rep is doing it shows how a pro-active presence can quickly resolve issues.

 

In QQs case this should be

 

1. Stop phone contact when asked on any phone number you may find for the person - UK Law supports the request, in this day and age emails form a vey useful audit trail of what is asked for and what is needed.

2. Stop taking the wrong amount of money on the wrong day - UK Law exists in this respect

3. I&E Statements and bank account details are not needed to help somebody initially

4. You cannot ring an employer and ask for the amount to be deducted from their wages - this is not enshrined in UK Law, in the UK you need to take the person to court, for them to default on any payment which was agreed on and then for a further hearing where all financial paperwork from both sides is assessed, THEN an amount will be agreed to be taken from the persons wages, it cannot be more than 10% of the residual income after assessment.

5. If somebody is asking for a 6 month agreement it is because that is what they can stick to, no good trying to come back and say 'okay for £36 we can set up a plan for 2 months only..'

 

The abve is what IS enshrined in UK Law, which also states that you MUST come to an agreement with your customers BEFORE going to court, and whilst the court process is in place even more stringent rules and regulations apply.

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Just one point on F&F,I would doubt very much they would agree to £80 against £250,but if they did I am certain it would be conditional on a non 3rd party disclosure.

People should be wary of agreeing to these terms,since there could be implications later,if there is disclosure following the signing of any confidentiality agreement.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Of course its worth a try Dave-there is certainly nothing to lose.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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