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    • 4 th time we've merged your threads  for complete history of your story please keeps to one thread
    • @dx100uk @ anyone else interested in Fighting HSBC UK  Staff/department non compliance and incompetence/interference in between HSBC UK and customers.   I wanted to know what you guys had to say about the reply i got from HSBC UK today.    Recap. I originally turned to HSBC UK to be reunited with Money i saved in accounts that where frozen and made dormant during the year 1995.   HSBC UK Teams tell me that HSBC UK only allows them to have access to account records dated back 6 years. there for they do not have the records, can not locate the records i requested for in my SAR. there for HSBC UK teams Ignored my SAR application for records of accounts made frozen and dormant during the year 1995. HSBC then claim if the accounts where closed they will no longer hold records of these accounts and tell that to the ICO. I again explained to HSBC UK and the ICO the records of accounts where left frozen and dormant.   HSBC UK teams continue to tell me over the phone that The records i requested for in my SAR, will not be located or do not exist because HSBC only allows them to have access to records of accounts dated back 6 years.    I returned to HSBC highlighting there is no such provision in the Data Protection Act.   HSBC UK teams today totally ignored my complaint again and confirmed with me they are classing my complaint as wanting to locate accounts that where closed.   Let me know what you think about the  HSBC UK teams response to my last complaint. Is there any other letters i can send them to confirm thay are not correct about what they have done.    The HSBC UK letter starts of by:You've been unable to recover funds you held in HSBC UK Accounts that were closed in 1994 to 1995, and to obtain the account details for the accounts concerned. You've been advised that we only retain records for up to 6 years, but you've been unable to locate any provision for this within the Data Protection Act (DPA). You require a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned. You feel your Subject Access Request (SAR) has been ignored by HSBC UK.   HSBC UK Teams now go on to explain: In respect of you being advised we only retain records for up to 6 years, but having been unable to locate any  provision for this within the Data Protection Act (DPA), I can confirm that under the DPA, we are obliged to only keep records for as long as we deem necessary, in order to effectively manage our data. So, for most cases, this will be for no more than 6 years.   In regards to your request for a Certificate of Destruction from HSBC UK to evidence the destruction of the data concerned, I regret that this isn't something that we can provide, as we don't keep records of when individual customer data was destroyed. I'd also like to clarify that if the accounts concerned were closed after becoming dormant, that we would have sent you closing statements at the time.   Lastly, I'm sorry you feel we've ignored your SAR. I want to assure you that we'll always look to accommodate a request for a SAR as best as we can. However, if we're unable to locate the account details and information required, this will mean we're unable to fulfil the request, which has unfortunately been the case on this occasion.   How else do you think i can highlight to HSBC that the teams dealing with My complaint, and request to be reunited with my money is not going to departments that can deal with my demand for services.?  
    • Hi   I have to agree if you have paid off the debt owed to them via this meter and are up to date on your bills  I would look at changing supplier and as said asking new supplier to install a standard meter and look for the best deals for you.
    • I have severe anxiety and going to leave my job and have been invited to a meeting but dont wish to attend that is three hours away from where I am. Can I legally give the  permission to decide without my being there? I cannot handle going as I know I'm going to be fired anyway as on my final warning. I'm also giving in my notice this week too! This job is just too much for me now and I cannot work here any longer. It's no good for my health and sanity  I am sick to my stomach thinking about going and about to hand my notice in anyway    
    • Thankyou it’s because I’m awaiting the outcome and a friend said I will be turned down as I asked them a while back if I had ppi on the account and how much it was and they replied.  But they did only send me a short confirmation with the amount and that they trust that answers my enquiry. i just wanted to be prepared if they wouldn’t turn me down based on that. Thanks for your advice on that mate 
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StreetFighter

HFO Capital/Services/Roxburghe - OFT Minded to Revoke Licences!

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Oh I intend to :madgrin:


Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

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How long ago was this?

Do you still have the claim form?

 

Claim was 2009 and no I do not have the claim form, is there a way of getting a copy?

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Claim was 2009 and no I do not have the claim form, is there a way of getting a copy?

 

Your local court will have a copy


US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

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Well that's music to my ears.

 

However, I have an update for you on my experience with these cowboys.

 

Having contacted FCA back in March I received an email from Efe who I believe is investigating Turnbull Rutherford & HFO Capital in respect to their credit license. Well, during a lengthy telephone conversation she asked if I would be happy to send her documentation to her regarding my 10 year relationship with them. Naturally, I said yes and within the hour I emailed her plenty to fuel the fire for her case.

 

If anyone else has any dealing with these cowboys it is important to report it to her at the email address: efe.avan-nomayo@fca.org.uk

We need to get these idiots off the radar so they cannot rip anybody else off.


Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

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Have Turnbull really given up on consumer credit litigation? I had several letters from them to my new address, attempting to contact my ex. They eventually accepted that he does not live at my address and have even put it in writing that they accept this. I assume they returned all paperwork to HFO (who have now used another debt collector who is trying to contact my ex at my new address!), but Turnbull were certainly still trying to make contact with my ex about 3 months ago regarding his debts.

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Well that's music to my ears.

 

However, I have an update for you on my experience with these cowboys.

 

Having contacted FCA back in March I received an email from Efe who I believe is investigating Turnbull Rutherford & HFO Capital in respect to their credit license. Well, during a lengthy telephone conversation she asked if I would be happy to send her documentation to her regarding my 10 year relationship with them. Naturally, I said yes and within the hour I emailed her plenty to fuel the fire for her case.

 

If anyone else has any dealing with these cowboys it is important to report it to her at the email address: efe.avan-nomayo@fca.org.uk

We need to get these idiots off the radar so they cannot rip anybody else off.

 

Did you get back your overpayment?


“The industry is rotten to the core, whether it is in-house recovery and collection, or where agents are used, or where the debt has been sold.” Andrew Mackinley MP, House of Commons, 22 April 2009

 

If a Cagger helps you, click their star. Better still, make a donation however small, so that CAG can continue to help others.

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Crikey. These people still at it? :razz:

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Their site appears to be down. Have they shut up shop? Hope so!

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The www.hfoservices.com site seems to direct to an odd generic looking page at http://int.haascnc.com/lang.asp?intLanguageCode=1033 while the http://www.hfocapital.com site goes to some kind of default holding page at http://www.hfocapital.com/cgi-sys/defaultwebpage.cgi and when I tried manually to go back to the main domain it reverted to the default holding page. This suggests what is known as a 301 redirect which is what happens when a website, or any part of it, is permanently moved to a different location or goes offline (as opposed to a 302 redirect, which is only a temporary redirect).

 

The HFO Capital 0845 phone number, after ringing for a long time, diverts to our old chums Roxburghe UK Ltd. The HFO Capital phone number is not answered at all but redirects to a BT message which repeats over and over.

 

Strangely enough I got a phone call from HFO Capital last week. I told them, as usual, that I would not talk to them on the phone (I have told them several times not to phone me but they still did) and they would have to write to me.

 

But no letter has come. It seems that phone call was their last chance saloon for trying it on one more time.

 

Now we will have to wait and see if HFO Capital and HFO Services pass all their accounts over to Roxburghe, although this would be a particularly cynical move as my HFO Services account was only transferred to HFO Capital earlier this year! I don't think the FCA would take a good view of that.

 

My original CCJ was obtained by deception by Turnbull Rutherford and HFO Services (I have documents to prove this conclusively) so it may be that they have just given up on my case owing to its unusually illegal circumstances (even for them). Or it may indeed be that they have just decided that they've been found out....

 

Whatever the circumstances, I will need to have this CCJ wiped from my credit rating. I expect HFO to do this as soon as possible, and so my next task is to get this to happen. HFO will know that there are financial penalties for failing to remove incorrect data from credit profiles (I think it's £100 after 30 days of notice). But without knowing how to contact HFO I'm not sure how I'm going to get the credit record straight.

 

I'll probably need to chase up the individual directors by calling at their home addresses.

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The www.hfoservices.com site seems to direct to an odd generic looking page at http://int.haascnc.com/lang.asp?intLanguageCode=1033 while the http://www.hfocapital.com site goes to some kind of default holding page at http://www.hfocapital.com/cgi-sys/defaultwebpage.cgi and when I tried manually to go back to the main domain it reverted to the default holding page. This suggests what is known as a 301 redirect which is what happens when a website, or any part of it, is permanently moved to a different location or goes offline (as opposed to a 302 redirect, which is only a temporary redirect).

 

The HFO Capital 0845 phone number, after ringing for a long time, diverts to our old chums Roxburghe UK Ltd. The HFO Capital phone number is not answered at all but redirects to a BT message which repeats over and over.

 

Strangely enough I got a phone call from HFO Capital last week. I told them, as usual, that I would not talk to them on the phone (I have told them several times not to phone me but they still did) and they would have to write to me.

 

But no letter has come. It seems that phone call was their last chance saloon for trying it on one more time.

 

Now we will have to wait and see if HFO Capital and HFO Services pass all their accounts over to Roxburghe, although this would be a particularly cynical move as my HFO Services account was only transferred to HFO Capital earlier this year! I don't think the FCA would take a good view of that.

 

My original CCJ was obtained by deception by Turnbull Rutherford and HFO Services (I have documents to prove this conclusively) so it may be that they have just given up on my case owing to its unusually illegal circumstances (even for them). Or it may indeed be that they have just decided that they've been found out....

 

Whatever the circumstances, I will need to have this CCJ wiped from my credit rating. I expect HFO to do this as soon as possible, and so my next task is to get this to happen. HFO will know that there are financial penalties for failing to remove incorrect data from credit profiles (I think it's £100 after 30 days of notice). But without knowing how to contact HFO I'm not sure how I'm going to get the credit record straight.

 

I'll probably need to chase up the individual directors by calling at their home addresses.

 

Call a lady 'Efe' at FCA she will be very interested in your case. She is dealing with the appeal case and will help you so long as you can provide evidence.

If you need further information let me know and I will give you a contact number for her.


Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

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Thanks for that Shelley. I've been in contact with Efe at the Enforcement & Financial Crime Division of the FCA for some time now, and she is well on the case. I have also provided her with court papers and all necessary documentation to prove that the CCJ was obtained by fraud and deception.

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I think they’re still appealing the OFT decisions to revoke licences.

 

This page only shows FCA history – the history is with the OFT!


“The industry is rotten to the core, whether it is in-house recovery and collection, or where agents are used, or where the debt has been sold.” Andrew Mackinley MP, House of Commons, 22 April 2009

 

If a Cagger helps you, click their star. Better still, make a donation however small, so that CAG can continue to help others.

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I think they’re still appealing the OFT decisions to revoke licences.

 

This page only shows FCA history – the history is with the OFT!

 

 

 

Well they are still at it got a letter from them(HFO Capital) this morning demanding payment!! 1st letter this year though

 

 

I thought this would be all over now having had 12 years of hell from this bunch!!.

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The case is in the hands of the FCA and is going to appeal. I have been asked to give evidence against them at the hearing.

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HFO CAPITAL LIMITED

REGISTERED ADDRESS: 22 BRIDGE STREET, RINGSEND, DUBLIN 4

HFO Capital Limited is authorized and regulated by the Financial Conduct Authority. Interim Permission Number 614989.

REGISTRATION NUMBER: 446327

VAT REGISTRATION NUMBER: IE9673073N

 

The above is from HFO Capital Limited Web Site

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That Registration Number comes up as Bhramavira Capital Partners LLP and ran out 29/02/2008.

 

Something is going on here?

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I have visited my archives of records and dug out the Turnbull Rutherford file for this historical debt.

 

This is how the debt unravelled;

Mercers chased missing pyts Sept 2004

Acct passed to Credit Solutions Jan 2005 - the usual formal demand, discount letters etc

Wescots involved and paid 3 X £8.00 whilst I sorted out personal issues

Acc t ret'd to B/C Nov 2005

Lots of calls from a call centre in India and threats - all notes taken still in my possession

Judgment for claimant Apr 2008 £xxx.xx

Legal advice taken and requ judgment set-aside Sept 2008 - dismissed

Variation Order made Oct 2008 £xxx.xx

Instalments agreed min amount monthly

Letter to T/R requesting breakdown of pyts received and balance o/s Oct 2011

Continued with monthly s/o until summer 2013

However, it appears I have OVER PAID by £23.07 - What on earth was I thinking about????

 

Now whilst going through my file I have identified their original Claim form particulars and it reads as follows;

 

"On satisfaction of the claim and costs and interest there will be an unpaid balance of ------------(left blank) to be paid by the defendant which is accruing interest at the rate of 12% P.A

 

Therefore, as their claim did not state a further balance amount - there is nothing outstanding on this account ( IS THERE?) - infact, quite the opposite - they owe me £23.07 plus interest.

 

Would I be opeing a can of worms to claim it back?

 

For those of you who may want to research HFO Service Limited a little further you might find this link useful; http://www.gbrdirect.eu/AvailableProducts.aspx?code=446327&regAuthor=IECROCR

 

Surprise, surprise. Today I have received a letter from 'assest LINK capital' who apparently have bought the debt from HFO Services Limited. :)

 

I have to laugh, because HFO obviously want as much money as they could scrounge together but they won't be getting a penny out of me.

I wrote to FCA with all the relevant evidence that I had complied with the original court order and haven't heard anything from them since.

I'm not sure what to do about these new asset idiots, whether to write and tell them to clear orft or ignore it?

 

Thought please.........


Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

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You are the third thread today - I am feeling a bit miffed at not getting one! I would ignore it for the minute and let us see what stunt they pull next!

 

Other treads are

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?189053-HFO-Services-and-Windywoo.&p=4661555#post4661555

 

and

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?434883-HFO-chasing-old-welcome-car-CCJ-almost-paid-off-they-say-no-its-not&p=4661544#post4661544

 

I can only think that these chancers are looking for a Christmas Bonus


At your Service

 

Please Double click the Star and leave a message if I have helped you

 

Please support CAG and they will support you.

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Check your credit file to see what is being reported, if anything.


“The industry is rotten to the core, whether it is in-house recovery and collection, or where agents are used, or where the debt has been sold.” Andrew Mackinley MP, House of Commons, 22 April 2009

 

If a Cagger helps you, click their star. Better still, make a donation however small, so that CAG can continue to help others.

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How can one check their credit file if they do not have a bank account? Is there a company that will do a postal version?


Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

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You have a statutory entitlement to a report by sending CRA postal request along with £2 fee.

 

But why on earth - and how - do you live with no bank account? Anyone can get a basic one. Here are some details and a list of most providers :

 

http://www.money.co.uk/current-accounts/basic-bank-accounts.htm

 

As for Link, I wouldn't be contacting them unless I absolutely had to: they are - how shall we put it - not pleasant.

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I, for one, would love to live with no bank account. The whole industry from retail banking to investment banking is corrupt and merely fuels a capitalist system that is slowly evolving back to a feudal society.

 

Intend

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You have a statutory entitlement to a report by sending CRA postal request along with £2 fee.

 

But why on earth - and how - do you live with no bank account? Anyone can get a basic one. Here are some details and a list of most providers :

 

http://www.money.co.uk/current-accounts/basic-bank-accounts.htm

 

As for Link, I wouldn't be contacting them unless I absolutely had to: they are - how shall we put it - not pleasant.

 

It's a family member who does not have a bank account and anything they require goes through mine so they're fine. A basic account is not needed but I do need to check their credit file to ensure it is in order, hence the question how they'll check them out if they don't have a bank account as clarification of their details. How do we apply for a paper request, is there a form?


Santander PPI X 2 **WON** claims on behalf of son (Oct 2010/ Mar 2011)

Citicard O/H (PPI) - **WON** Compound Interest Dec 2011

Citicard O/H (Charges) Bailiffs sent in August 2012

Barclaycard - **WON** Compound Interest Oct 2011

Monument - account information being sought for OH

Citicard - self - N1 submitted August 2012

Barclaycard - self - **WON** damages for non disclosure/information now rec'd. Aug 2012

Barclaycard - relation - Failed SAR sent 29/09/11

Halifax SAR sent 18/08/2011 for relation

LTSB - SAR sent 09/08/2011 for friend

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