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    • No, I think UK will get same deal as EU.  Main reasons for this are two sectors,  Defence and Financial Services.  US have huge levels of money invested in the UK, so they have a self interest in offering a trade deal as good as the EU.
    • @labrat I'll bet it isn't the subframe itself that's broken. It'll be the subframe mounting bolt(s) that have sheared off inside it. Because the bolt is seized inside the subframe, it effectively renders the subframe scrap. I suspect the garage are simply talking in terms the average customer is more likely to understand than going into the detail of it. The Golf, Jetta and Beetle, which are all mechanically identical, are notorious for it.    A smaller independent garage may have tried to get the bolts out, but you very quickly reach the point where time/effort/cost is simply not worth it and replacement of the whole subframe is the better choice.   Of course the OP could approach a salvage yard, either local or online, and ask about the cost of a good used item, which would be substantially less expensive than what I assume is the price VW are charging for a replacement.
    • Applied for and awarded by BY in Sept 2020 still not received it yet Comments appreciated
    • Hi Slick   I am not as experienced as you is there any thing in sar that i can identify. It does not state £2.5k debt in sar. It mentions new add ons.
    • So long story short.   I had a number of re-occurring loans with Unclebuck, I made a complaint in regards to my latest one back in 2019, got to an agreement to remove default markings and charges etc and just pay the principal. Didn't pay the outstanding amount due to personal reasons, being put on Furlough was one of them.   Saw that Unclebuck went into administration, made a redress application a couple of weeks ago, got awarded £807 for previous loans (not the latest one). So I contacted the administration to confirm they would pay the redress amount towards my outstanding balance, but they said they cannot do so?   How is that fair? I get they they can't pay me any cash, but surely they should be able to write off the current outstanding amount, it has to work both ways right? This was the latest response I got, so far no reply from their solicitor yet.   "Whilst I note your comments concerning your desire to set off Redress due in respect of unaffordable loans against your current loan that was not eligible for Redress, unfortunately the Administration precludes the position of set off until the Administrator makes a declaration under Rule 14.29 of the Insolvency Rules 2016. This declaration has not been made by the Administrators and will not be made as there is no distribution or intended dividend to be made to creditors in this particular Administration. Whilst I sympathise with your position, you will appreciate that the Administrators are governed by statute and cannot contract out of it.   I promise to speak to our solicitors to see if there is any room for manoeuvre on this matter and will come back to you afterwards, however I feel that it is unlikely. As you will appreciate making an exception for you may open the Administrators to claims from other customers in a similar position to yourself and indeed from other customers that do not have the benefit of another loan to set their Redress off against."   And to further add to it, I got an email today saying they transferred the loan to a collection field agency "Conexus Recovery and Field Services Ltd "  
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

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Hi there, looking for a bit of advice.

 

I was recently off work for 3 months due to some personal problems. I was in contact with work throughout about coming back to work when they eventually sent a Occupational Heath Nurse to my house to asses me. She recommend that i return to work on a 'short phase return'. which i was willing and happy about.

 

Week 1 - 4 hours per week

Week 2 - 6 hours per week

Week 3 - 8 hours per week (normal)

 

A couple of months after starting back i was asked into the office by HR. Where they stated i owed the hours back due to the short phase return. I was gobsmacked but didnt say anything as i thought it was most probably my misunderstanding and read the letter incorrectly. They said i had 3 moths to work the 30 odd hours back. There is nothing in the letter indicating i had to work the hours back, nothing that even implies it.

 

Where do i stand with this?

 

Do i have to work the hours back?

 

Any advice will be greatly appreciated.

Thanks

 

C

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I was off work myself recently and also had a phased return, you need to get your attendance management guidance from your HR, or ask your line mamager to provide it, i personally went to my union fo rhelp with mine. i can recommend you contacting ACAS they deal with all employment issues. hope this helps.

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There is nothing within my contract

 

i was on full sick pay

 

Is there contractual provision for this?

How much (a proportionate amount of your salary or full pay?) were you paid during your SPR?

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Was you in the same position?

 

did you have to work the hours back?

 

I was off work myself recently and also had a phased return, you need to get your attendance management guidance from your HR, or ask your line mamager to provide it, i personally went to my union fo rhelp with mine. i can recommend you contacting ACAS they deal with all employment issues. hope this helps.
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Hi no but it was in my attendance management that i could have full pay for 6 months, half pay for 6 months, then no pay, i could also have a phased return under part time medical grounds, there is nothing in our attendance management that says i have to work it back. i woudl ring ACAS and see what they say, do you have a union where you work?

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I wonder if it would be worthwhile considering it from the perspective that the phased return to work was a reasonable adjustment for your condition/health problem - as required under the equality act, assuming your condition meets the description of a disability within the act. To request you work hours back would clearly be outside the realms of the original reasonable adjustment and not enforceable.

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Hi,

 

Indeed, get in touch with HR and request a written reason for their request... These recommendations were formulated by your OH, which should have, or has, sent a copy of their report to your employer, including the recommendation about a phased return to work... Seems like a very unreasonable request!

---Aut viam inveniam aut faciam---

 

***All advice given should be taken as guidance... Professional advice should always be taken before any course of action is pursued***

 

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  • 2 weeks later...
Hi,

 

Indeed, get in touch with HR and request a written reason for their request... These recommendations were formulated by your OH, which should have, or has, sent a copy of their report to your employer, including the recommendation about a phased return to work... Seems like a very unreasonable request!

 

Thanks for the reply.I have a copy of the report which states the phased return but there is nothing about the hours need to be worked back.There is also nothing in my contract.Its like going to buy a car and then a couple of months later they gat back in touch and say 'oh by the way you owe us another grand'Just sums the company up.Basically now i want to go into HR/Payrol and tell them i am not intending on working the hours back. Is this advisable at this stage and how should i approach this matter.Thanks in advance.C

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Hence you have to request HR to justify their demands made upon you.

 

You could always get n touch with the OH officer and request that he defines his/her recommendations on terms of phased return to work.

---Aut viam inveniam aut faciam---

 

***All advice given should be taken as guidance... Professional advice should always be taken before any course of action is pursued***

 

- I do not reply directly to any PMs, but you are more than welcome to enclose a link, in a PM, to your post. Thank you -

Make a contribution to this site... Help the CAG keeping on helping you for FREE.

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Hence you have to request HR to justify their demands made upon you.

 

You could always get n touch with the OH officer and request that he defines his/her recommendations on terms of phased return to work.

 

The phase return was suggested and i took it. The issue is that there was nothing within the report or letter that stated i would have to work my hours back. The reson why it was suggested i do a phased return is irrelevant, surely or am i missing something.Its like me paying for car and then getting a bill 2 months later for another grand but there is nothing in the small print.I want to tell my HR manager that i am not going to work my hours back, what is the correct way to do this?Thanks in Advance

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