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Secured loan Charges refund wanted


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BHorse have been charging lots of collection activity charges (£30) that a friend of mine wants to claim back to help reduce the debt - as this is a second secured loan against the house which another lender has the first charge on do we use the mortgage charge letter template to request these charges back or would it be a different letter :???: These results have come to light from a recent Subject Access request. Thanks

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