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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Scouserlad V Lloyds TSB Credit Card


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Hi

 

I opended a complaint on the 22nd February 2011 to complain about the PPI on my mothers credit card. Since then i have had a few automated letters and 15 + phone calls with the case manager based in PPI customer care (credit cards) Newport, they can not advise how much has been charged in ppi, they have no issue a res ponce to the complaint because the members of the broad are still setting up the procedures in order to deal with the ppi complaints fairly. What should i do now ? they will not make any progress and have advised it could be another month minimum before anything starts to proceed.

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Hi scouserlad

 

IMHO they shouldn't be delaying things like this.

 

options are

 

1 - wait it out

 

2 - prepare the figures yourself and get pushing.

 

Can I ask the circumstances as to the basis of the claim for a refund of ppi?

 

Does your mother have all of the statements? If not you may want to send a subject access request to the bank. This will cost you £10 but will yield all the information they hold in connection with your mum's dealings with them. It will include all the statements and a lot of other stuff too. From this information you can find out what ppi premiums were paid on this card and prepare your claim.

 

As it is a credit card you can reclaim all of the pp payments plus compund interest at their purchase rate.

 

You have the choice as to whether to go to fos with the claim (very slow) or via the court route. Check out some more threads on ppi claims.

 

Hope this helps

 

ims

 

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Hi

 

The credit card was opened in 2003 and until i made a complaint about a different issue of the card sale she was never aware or made aware that she had ppi thus no claims on it. When Lloyd's sold her the credit card she was out of work just come out of hospital. I'm sorry to say that she does not have the statements.

 

Thanks

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