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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Egg Credit Card


EEK!!!
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Look what I've just recieved via secure email - that makes two apoligies!!

 

Hopefully this is a good sign!!!

 

Dear Claire

 

I'm sorry that you didn't receive a response to your message within 24 hours. We do aim to reply to your message within 24 hours but at present we're extremely busy.

 

I can see that my colleague has now passed your message on to our Borrowing team who'll be in touch shortly.

 

Once again I apologise for the delay on getting back to you.

 

If you need anything further, please feel free to contact us again.

 

Thanks for your message.

 

Regards

 

Cherrelle Morgan-Parker

Internet Customer Services

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Look what I've just recieved via secure email - that makes two apoligies!!

 

Hopefully this is a good sign!!!

 

Dear Claire

 

I'm sorry that you didn't receive a response to your message within 24 hours. We do aim to reply to your message within 24 hours but at present we're extremely busy.

 

I can see that my colleague has now passed your message on to our Borrowing team who'll be in touch shortly.

 

Once again I apologise for the delay on getting back to you.

 

If you need anything further, please feel free to contact us again.

 

Thanks for your message.

 

Regards

 

Cherrelle Morgan-Parker

Internet Customer Services

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I was due to get a reply to my 7 day letter from Egg on Wednesday but I thought I'd give them until the end of the week, however I've just received this via secure message;

 

Dear Claire

 

Thanks for your message.

 

If you do need anything in the meantime please let me know, we're here to help.

 

Regards

 

Lisa Rock

Internet Customer Services

 

Do you think they keep sending me messages like this (see previous posts) to keep me sweet? Shall I wait for them to respond (whenever that may be) or shall I go ahead and send them the letter before action?

 

Many thanks in advance :)

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I was due to get a reply to my 7 day letter from Egg on Wednesday but I thought I'd give them until the end of the week, however I've just received this via secure message;

 

Dear Claire

 

Thanks for your message.

 

If you do need anything in the meantime please let me know, we're here to help.

 

Regards

 

Lisa Rock

Internet Customer Services

 

Do you think they keep sending me messages like this (see previous posts) to keep me sweet? Shall I wait for them to respond (whenever that may be) or shall I go ahead and send them the letter before action?

 

Many thanks in advance :)

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Are they a sandwich short of a picnic or are they just trying to be funny!!!!

 

Dear Miss EKK!!!,

 

Thank you for your email - However I am confused as to the nature of your enquiry as all charges and interest have been frozen on your account.

 

 

Regards

 

Dennis Guy

 

Client liaison team

 

* I closed this account July last year but still pay off the balance *

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Reply to my Letter before action - yawn!!!!

 

Dear Claire

 

To ensure you get the right answer to your question, I've passed your message on to our Borrowing Team. I've asked that they contact you as soon as possible.

 

Thanks for your message.

 

Regards

 

Jon Winwood

Internet Customer Services

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Tick tock, tick tock ....

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I've recieved a letter today however it must have been sent before they recieved my LBA.

 

Your Complaint

 

Dear Miss EEK!!!

 

Re: Your Egg account xxxxxxxxxxxxxx/xxxxxxxxxxxxxx

 

Thank you for your recent letter regarding the problems you have experienced. I have taken personal responsibility for resolving this for you.

 

I would like to apologise for any inconvenience this matter may have caused, customer service is important to Egg and I am sorry that on this occasion we have not met your expectations.

 

I have investigated the situation and set out the summary of my findings for you below.

 

What I understand your complaint to be about

 

• You believe that Egg have charged you late payment fee’s unpaid direct debit fee’s and over limit charges totalling £389.52 on the above accounts.

 

What my findings are after investigating it

 

• I can confirm that the above accounts were frozen when we were first informed of your financial circumstances by the CCCS. (I’m with PAYPLAN and besides that's not what my complaint is about!!)

• We would not make any internal charges as both of the above accounts were frozen.

• If you can provide evidence of dates and which card(s) you think we have charged then please send this to me in the prepaid envelope enclosed.

 

In view of the above I am sorry to inform you that I do not accept your complaint.

 

Even though we do not accept your complaint, I still need to ensure that you are aware of your rights in relation to a complaint against us.

 

• You know have six months from the date of this letter to take your complaint to the Financial Ombudsman Service – further details are available on http://WWW.financial-ombudsman.org.uk. A copy of their leaflet is available, so please contact if you would like one sent to you.

 

I am sorry we are unable to agree to your request on this occasion.

 

Yours sincerely

 

Emma Twigg

Customer Relations Advisor

Egg plc

 

Should I now wait until I have a reply regarding my LBA or shall I reply to this letter? Thanks in advance.

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Dear Miss EEK!!!!,

 

Thank you for your secure message. Please accept our apologies for the delay in reply.

 

Please be assured that Egg have not acted unlawfully in applying charges to your account.

 

As you have been advised by our Customer Relations Office, charges were frozen on your account when the reduced offer was accepted. Your complaint was fully investigated at the time and a response sent.

 

Yours Sincerely

 

Sarah Peer

Client Liaison Team

 

Right that's it no mercy I'm preparing my court precedings today. I'll post it later for you all to have a look at and of course to double check I've done it properly.

 

ps do you think because I am with a company like payplan this will affect my claim? I've planned (if) when I get my money back to put it towards paying off my egg cards,

 

Thanks

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No. Just claim

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  • 2 weeks later...

I contacted Egg to claim £340.00 in applied charges for going over my limit. they have refused to refund them so I have (today) posted my Summary Cause Summons (Scottish Law) to them claiming £340 + 8% apr + court costs.

 

Will update you on my progress!

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I contacted Egg to claim £340.00 in applied charges for going over my limit. they have refused to refund them so I have (today) posted my Summary Cause Summons (Scottish Law) to them claiming £340 + 8% apr + court costs.

 

Will update you on my progress!

 

Could you start your own thread on this instead of hijacking EEK!!!'s, please?

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I thought the whole purpose of this forum was to provide like-minded people the opportunity to help and support each other with their own personal claims.

 

I would hardly class my post as 'Hijacking'!....****!

 

People feel reassured to make a claim themselves after reading that others are in the same situation.

 

I think you need to go and have a wee think to yourself Bookworm.

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I thought the whole purpose of this forum was to provide like-minded people the opportunity to help and support each other with their own personal claims.

 

I would hardly class my post as 'Hijacking'!....* * * *

 

People feel reassured to make a claim themselves after reading that others are in the same situation.

 

I think you need to go and have a wee think to yourself Bookworm.

 

There's is no need whatspever to insult people who are trying their damn hardest to help others.

 

The rules state not to hijack other people's thread (in respect of their claim progress*) so don't do it. In my opinion, if its just a general discussion sort of thread, then fine.

 

*This rule makes it easier for people to keep track of the claim, and also for the original poster (OP) to keep track of the replies easier.

 

If the rules said that you have to start all your posts with "I am a clown" then you do it or don't use the forums.

 

In any case, I think an apology is due....

If you found this post useful, please click on the "scales" icon in the bottom left of my post and say so!

 

The opinions of this post are those of monkey_uk and do not constitute sound legal advice. I am not a lawyer.

--

 

Halifax Unlawful Bank Charges: S.A.R - (Subject Access Request) Sent 28/02/07 - CC Statement's rcv'd 18/04/07 Bank a/c statements rcv'd 19/04/07

 

 

 

First Direct Unlawful Bank Charges: Settled in Full 12/05/06 | £2235.50

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I thought the whole purpose of this forum was to provide like-minded people the opportunity to help and support each other with their own personal claims.

 

I would hardly class my post as 'Hijacking'!....****!

 

People feel reassured to make a claim themselves after reading that others are in the same situation.

 

I think you need to go and have a wee think to yourself Bookworm.

 

Good point. I did. And this is the result of my thoughts:

 

- If you don't understand the term "hijacking" in context, you obviously haven't read the forum rules, least agreed to abide by them. o-hum.

- If you swear at another poster, you obviously have no respect for that other person, and I would therefore find it hard to call you "like-minded" to the other people on this forum, who are mostly polite and understanding to one another.

- If you swear at a MODERATOR, you seem to have little interest in staying in this forum.

 

In conclusion to my wee think, I, as well as the other moderators in this forum, will be keeping a close eye on your future posts. Any hint of aggression towards another poster, and you're gone. Have a nice day now. :)

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Ok, calm down, eh? eh?

 

If you start your own thread, it's much easier for people to help you - you can post the replies you get back from egg and people can make an informed opinion.

 

Don't take it personally - it gets busy in here and everyone is a little stretched sometimes.

If you feel that we have helped you, or you would like to help keep this web site running so that others can continue to get their money back, please click the donate button at the top of the forum.

Advice & opinions of Dave, The Bank Action Group and The Consumer Action Group are offered informally, without prejudice & without liability.

Use your own judgment. Seek advice of a qualified insured professional if you have any doubts.

 

------------

 

 

Add me as your friend on FaceBook - I need all the friends I can get :-(

 

http://www.facebook.com/profile.php?id=577405151

 

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  • 12 years later...

This topic was closed on 03/05/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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Thanks

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