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Who's responsible for the cost of returning items under warranty?


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Bought a laptop from ebuyer last Sept, the hdd is faulty and needed replacing and was told to contact the manufacturer in the 1st instance. After testing the drive and speaking the tech dept I was told to either send the laptop to them or remove the hdd myself. I've took out the hdd myself as I wanted to keep using the laptop with a USB flash drive, but I've had to pay nearly £6 in shipping to send it back.

 

I thought the govt had changed the rules so that if the item was still under warranty it was the manufacturer who foot the bill for returning the item, the manufacturer is saying they aren't responsible for the cost. Is this correct, if not can someone point me to the legislation which says it's either the manufacturer or the seller who should reimburse me.

 

Thanks.

If DEBT is the problem REPAYMENT is the solution

 

Debt revenue doesn't equal tax revenue

 

I will pay for my own stupidity but not for the stupidity of others.

 

Remember, profits are privatised, losses are socialised.

That's the 21-century Free Market.

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The Sale of Goods Act, section 48B:

 

(2) If the buyer requires the seller to repair or replace the goods, the seller must—

 

(a) repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;

 

(b) bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

or Section 11N of Supply of Goods and Services Act 1982 is equivalent.
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But unfortunately Perplexity's post doesn't help as you are dealing with the manufacturer for some reason, rather than insisting that the retailer fulfil his legal duties.

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But unfortunately Perplexity's post doesn't help as you are dealing with the manufacturer for some reason, rather than insisting that the retailer fulfil his legal duties.

 

It seems to me that the buyer requested a repair or replacement from the seller who must therefore bear the necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage), simple as that.

 

Whether or not the manufacturer undertook to replace is immaterial. The same would apply were the seller to refer the buyer to anybody else to replace the goods, whatever the arrangement between the three of them, buyer, seller and replacer; the seller must bear the cost.

 

PS.

 

In effect, the seller would already have paid the cost of the replacement, as a part of the seller's purchase from the manufacturer to start with so it's just an extension to that, to have to pay for the postage.

Edited by perplexity
PS
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Thanks for the advice, I'll be contacting ebuyer for reimbursement.

If DEBT is the problem REPAYMENT is the solution

 

Debt revenue doesn't equal tax revenue

 

I will pay for my own stupidity but not for the stupidity of others.

 

Remember, profits are privatised, losses are socialised.

That's the 21-century Free Market.

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