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Queens_king

Moorcroft Doorstepper posed as a court bailiff re BT debt - now a police fraud investigation

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I have a few problems with BT. See the attachments for the full story.

 

However, they are still chasing for the full payment of the contract. As they were unable to provide the service that was ordered I cancelled as not being fit for the purpose.

 

Can they still charge for the service although it was not ready and we cancelled before any services were started

 

Many thanks in advance

Image.jpg

Image (2).jpg

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how long after you signed for the bt vision equipment as delivered by royal mail track and trace, did you cancel the order and did you do it in writing

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The attachments gives the full story, but it was three calls of about 90 minutes each and then the box was returned with the letter Attached here) This was over aprox one month

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ime afraid i cant read the links provided

 

how was the equipment returned, was it collected, recorded delivery, etc

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It was returned recorded delivery, I hold the POD.

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there is a reason for these questions

 

what speed is your broad band

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Which broadband, the one I have now with Sky or the one that I was supposed to get with BT

 

Sky is currently 6Mb and the BT was supposed to be 20Mb but got nothing as it was not turned on.

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where you with bt when you received the equipment, was it a new conection or was it allready up and running the broadband

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The telephone was running before we moved, the broadband was the same, but both were outside the 12 months contract period. The BT vision was new as we at the time did not know we could have sky in the flats

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so just to confirm

 

when you ordered the bt vision equipment you allready had a broadband service from bt at your house.

 

its just you mentioned moved and ime a bit confused if you are now talking about a service at a new property

 

prob barking up the wrong tree but please confirm

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The telephone and the broadband were at the old address, when we moved we entered into a new contract of the triple play. (telephone, B/Band and TV)

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great, all clear now

 

when you entered into the new contract, bt would send you an invoice/letter stating when the equipment would be delivered and when the broadband would be active

 

did you get that

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Sorry, I did not read earlier, I will give a brief idea of the letter that was sent with the box back

 

09th July 2010 .. Ordered Broadband, Telephone and BT Vision/

22nd July 2010 .. Installation date (engineer called .. telephone working only and quoted £90 to get the rest working)

22nd July 2010 (15:21) .. Called BT helpline .. 90 mins being pushed from one CS to another with no help

22nd July 2010 (16:53) .. call ended with CS saying that we cancelled the service, but after argueing service to be connected 29th July 2010

29th July 2010 .. No broadband or BT vision. (14:33) call to BT helpline. and again from dept to dept. Technician to look at it .. Call ended 16:47 .. services to be w orking by 5pm 2nd Aug 2010

02nd Aug 2010 .. Still no service. BT helpline again ... (10:20) No query raised, all things working, no technician required ... In that case why no TV and broadband ... Several more round the house blame the others trips (13:01) call ended.

Decided to send equipment back and terminate the order

 

Hope this helps

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sorry for the questions

 

why ninety quid extra quoted to get broadband working when engineer called

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That is a good question that was asked but never answered. We believe that he knew that the Broadband was not working and had a scheme of relieving me of £90 but hve no proof. Not the first one in the block though to have said this

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its a usual trick of bt but dont blame the engineer

 

they state that the socket has been change or running off an extension. its where the socket runs into the property that counts

 

 

BT IS SO FRAGMENTED YOU NEED TO BE OFFICIAL.

 

CONTACT BILLING AGAIN AND ASK WHAT THE SITUATION IS REF THIS ACCOUNT AS YOU CANCELLED THE CONTRACT AND RETURNED THE EQUIPMENT BACK TO BT WITHIN 14 DAYS OF RECEIPT, IF YOU GET ANY CRAP IVE THE EMAIL ADDRESS OF THE CEO OF BT A MR IAN LIVINGSTONE

 

CALL THEM NOW AND GET BACK TO YOUR THREAD

 

THEY ARE OPEN TILL EIGHT

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Guest jsa12

these boxes appear to to be little more then freeview recorders and hence a freeview signal is required and that they rely on a bt server to be able to function at all,given the cost and the variable speeds of an adsl connection these would be a second choice provider given their technical capabilities'.

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these boxes appear to to be little more then freeview recorders and hence a freeview signal is required and that they rely on a bt server to be able to function at all,given the cost and the variable speeds of an adsl connection these would be a second choice provider given their technical capabilities'.

 

 

they operate of a broadband signal AND NEED A MIN OF 3.5 MEG CONECTION TO OPERATE

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We have already taken the Accounts option but they are not prepared to go any further than quote £956 for cancelling the service. And now they wish to add 25% for late.non payment, you must be bl***y joking.

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Dont take the explanation of the first telephone muppett

 

often wondered why you get cut off during a call

 

they have a max of six minutes per person before the move onto the next customer

 

its called performance managemnt

 

they would say a pig can fly just to move onto the next customer

 

ask why the cancelation request was not actioned

 

do it now

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I used to work for a debt counselling company and all the ins and outs have been done more than once and I have even managed to get hold of a CS Supervisor (and that was a bigger waste of time than the CS Clerk). Each and every one seem to read from the same sheet with no exceptions apart from Sir and madam.

 

I have a copy of a letter I sent to them requesting information as to why the "Not Fit For Purpose" did not apply with the same reply of you ordered, you pay, and also from a CS manager .. who replied with a better version of something like "well take it up with OFTEL and if you wont pay see you in court"

 

It is that we have now received a letter from Advantis Credit demanding payment and I would like to put it to them but also have some form of defence to place in front of them should they dare take this into litigation.

 

I am completely hacked off w ith these idiots and it seems the more that they act like Keystone Cops the more they get away with.

 

Maybe I will need to take this up with a solicitor

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have a nose at my thread

 

it has all the relevant contact details

 

i would type out and send as an email atachment everything that has happened including poor customer service

 

before we start going legal, you must give bt an oppertunity to put matters right and to be honest, ian wilkinsons office did it for me

 

just go to the organ grinder, not the monkey

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?278262-Compensation-from-bt&highlight=

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Many thanks for the link to your problem with BT, I will be sending that email in a few moments.

 

I will update what is happening.

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Hi.

 

Just received a housecall from a

 

Asked him for the papers, says he did not have them so I told him to leave.

 

He left a hand scribbled note in the door,

mis-spelling my name but has a case number against it.

No name for him but a telephone number. See attachment.

 

I believe that this is a doorstep collector from Advantis

who I instructed NOT to call on my door or it will call it a tort of trespass under common law.

 

Trying to find a case number of 342/2011 which I believe is bogus but needs to be checked.

 

Cant think it is real as I have not had any paperwork from the courts referencing the summons.

 

Any ideas??

Edited by Queens_king
Addition of Scan

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