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    • So what time did you buy the permit and what time did you arrive at the barrier where this happened??
    • Have they referred to a judgment in  Dubai? If not dont request it.   They are not interested what your financial circumstances are...so do not disclose them.
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    • Thanks guys. So using the form that you have provided...   I am ticking box C to say that I dont know whether I owe the debt, box G to say that I am seeking legal advice and Box I asking for copies of the credit agreement, full summary of account detailing all interest and charges, details of the interest calculation, details of the administration charges, a copy of the notice of assignment and a copy of the judgement obtained in Dubai? Does all that sound right?   I was thinking that it might be in my interests to show them my income/expenditure as they will see that I am a single mum, working part-time and receiving benefits?
    • We have looked at the ticket options for the exact time travelled.   it is not possible to buy an on peak ticket at the time I left the departure station   There is no option   There is only one option.  The cheaper fare.  that is all I knew!!  The cheap fare.   So when I arrive and they detain me, threaten me with fines and force me to pay the higher 50% more fare. I found that very stressful as I suffer from anxiety anyway. I also would have had to pay a fine if I did not have enough cash in my pocket. (I found later that I needed my cash in town)   The box office confirmed they were overcharging at the turn-styles.   I walk back and tell them they over charged me again.   The ' turn-style crew '  agree to a refund , without checking. Thats odd isnt it !  They didn't need to check or to confirm. They knew I was entitled and agree to a refund.   Why did they not say.  "well, we need to check that first!!"  And if they can check. why did they not check before?    Then I complain that a refund is not adequate by itself to prevent this from happening again,  Yet....   Although a refund is imminent as they agreed. The supervisor again tries to blame me for not buying the ticket at the departure station.  Even though I had a permit to travel.   So, i hope you see what I am saying here? Do you see how hardcore they are to pass blame and fine people!!  Who trained these people?  Am I really expected to complain to the same company who oversees this nonsense?   He then again lied, yes again, trying to inspire fear for a fine. Claiming I missed my first chance to buy and said that the permit machine is always on, that it is irrelevant and useless and that I should have paid at the touch screen ticket computer, that it takes cash ( this is wrong!!). (Previously he had smirked saying it is his home station that he uses it all the time). I said that it was not true, that  i could not pay in full and it is not my fault, he said it was my fault and when he could not lie any more, without warning, had me thrown out the station by security with no refund and I was told I could not even catch my train home!!!   Amazing!    They did everything to fob me off to overcharge me.  There is no cash facility at my home station, only the faulty permit ticket machine that seems to only take one type of coin,  that thankfully.......thankfully I had that particular coin, by chance, as the pound coins would not work..they were spat out. Else I would have been in serious serious trouble with these people. There are much higher fines without a permit to travel.   (Important side note regards the elderly. As an adult with reasonably strong hands, even I find it ' very hard '  to remove the permit ticket made of thick card, it is very tough to do. How do elderly people remove the ticket or even a child? I really cannot see that happening. It really is that bad at my station)   regards to a question above, I am not sure what a z ticket is, I have an M on mine.?   We have read the code of conduct and there are multiple references to the staff helping people get the right ticket. and considering there was only one ticket for a return that day, that should not have been a hard thing to do, at all.   Yet they have a button they can press to over charge  Who programmed that into their machine and told them to press it?   Thank you for reading.  
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bubbsie1

Newmans chasing my Amex account

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I might try a new thread for e-Applications on credit cards, someone must know something, would love to write back to Amex and tell them to F.Off until they can produce a valid CCA but want to be sure of my ground!!

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Well it must be because we're special, or perhaps they need training and are hoping to imbibe some knowledge!!

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Let me now if I can help with inf.


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Just my two cents worth

 

What you described earlier is a screen dump and IMHO not any type of agreement.

 

ims


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Thanks ims

 

good to hear, what exactly is a screen dump?

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I have seperate threads for my problems with an Amex card; just got their response to my CCA request and it consists of what looks like two sheets of computer programming records entitled e-Application; my personal details are on them but mostly it consists of a series of codes (numbers).

 

Does anyone know whether an e-Application without a signed CCA agreement is valid and enforceable?.

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Thanks ims

 

good to hear, what exactly is a screen dump?

 

All they appear to have done is pull up your details into their database and printed the record that shows on screen.

 

Imagine I had a lttle Access database and you gave me your name, address, telephone, DOB etc. I could enter that in the relevant fields, print it off and send it to you.

 

I wouldn't, of course, have the audacity to say that it was a credit agreement!

 

ims

Edited by ims21
Must slow down and get the spelling right!

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Hi ims

 

thanks for your help, yes of course I see exactly what you mean......now for the F.Off letter.

 

bubbsie

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It depends, when was it applied for?


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I can't be absolutely certain but believe it was Aug 08

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I'm afraid a digital signature from that period is seen as adequate. :(

 

Did they send you the terms and conditions from that period too?


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Thanks Cerberus I was slowly coming to that conclusion before your reply......:violin: There are terms and conditions but nothing is dated so how would I know?

 

Going to have a large G & T or three now.......

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why did you CCA them in the first place

 

surely this is your debt...

 

what are the issues ?

 

dx


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Hi dx

 

yes it is my debt and I am not trying to avoid paying it (or any of the others) however after my income suddenly reduced to less than a third of what it had been Amex closed the account, continued to charge me monthly interest and refused to accept what I could afford to pay them after my priority bills were paid.

 

Immediately the account was given to Newmans DCA who telephoned and texted me constantly. In my naivety I sent them the same income and expenditure form I supplied to Amex, they wrote back refusing my offer and said I had assetts I could liquidate to pay the bill in full and if I did not comply they would issue an SD and make me bankrupt ( I have a property with equity which I live in).

 

Fortunately I found CAG shortly after and started the initial thread on this matter.

 

I had hoped if the agreement was not enforceable I could pay a monthly sum they would have to accept knowing the matter would not be enforceable in court.

 

I don't want to sound too defensive here and of course I accept I have to and should pay; however all of my creditors except Amex and one other were sympathetic to my reduced circumstances and accepted my offers.

 

My aim was not to avoid my debts, merely to manage them until, hopefully, things improved.

 

Not sure how to proceed now!!

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You can't be forced to sell your house to pay a non priority debt! Do not send them an I&E form again. Set up a SO for what YOU can afford to pay (your decision) and ignore their tantrums thereafter for ever and ever ahmen x


:lol:

Successfully claimed back mis-sold PPI (Barclays Bank) 2009-10 (£8500)

Ran a paid-for DMP. Deeply respect those who self-manage a DMP; it is possible to do with the help of fellow CAGGERS

Offered F&F to all my creditors. All closed out including a particularly intransigent and stubborn one - who eventually saw sense after 10 months of nonsense!

Does not condone debt avoidance but violently disagrees with the antics of debt collectors and their behavior towards the ones trying to pay. I am a great believer in what goes around, comes around. Keep up the good fight!

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Hi bbnb

 

thanks for the reply, i must admit I was sligthly surprised by the questions above,;I'm grateful for your suggestion and I will do just THAT, set up a standing order and send them what I can afford.

 

Would love to do a self managed DMP as you are but income fluctuates so much (more downs than ups) not a possiility at the moment.

 

Thanks

 

bubbsie

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I do my own DMP now as my income is like yours. I've set a minimum that each creditor gets, but if and when I can afford more they get a bit extra. You just need to calculate what that base amount is. I pay by online banking direct payment so that I have the flexibility to control the amount of each payment, rather than by fixed standing orders or a 'proper' managed plan.

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Hi OMWO

 

I do have a minimum payment that goes out each month to those creditors who agreed to accept my proposal; actually I even have one that goes out to Barclays, who like AMEX refused to accept the payment formally but have gone quiet since I sent them a SARS request and are taking the payments off the balance I owe them.

 

I will do as BBNB sugggests and set up a standing order to AMEX, it won't be enough to cover the interest they charge me each month but at least it will show willing. I could do as you have and up the payments from time to time when my income increases but worried the OC's will expect that all the time and I may find they start demanding a larger sum on a regular basis.

 

Just beginning to feel I was managing to get matters under control too!!

 

Sod's law I suppose.

 

Thanks for your help

 

bubbsie

Edited by bubbsie1
I don't seem to know where the space bar is!!

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You should write to AMEX saying what you've done and why (significant change in personal circumstances/reduction in income) and requesting they stop all interest on the account accordingly. I personally don't advocate paying more at any point as it tends to keep you on their radar and hassling you for more. I would work out what is realistic (it might only be £1/month) and set up the SO accordingly.


:lol:

Successfully claimed back mis-sold PPI (Barclays Bank) 2009-10 (£8500)

Ran a paid-for DMP. Deeply respect those who self-manage a DMP; it is possible to do with the help of fellow CAGGERS

Offered F&F to all my creditors. All closed out including a particularly intransigent and stubborn one - who eventually saw sense after 10 months of nonsense!

Does not condone debt avoidance but violently disagrees with the antics of debt collectors and their behavior towards the ones trying to pay. I am a great believer in what goes around, comes around. Keep up the good fight!

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Thanks BBNB

 

excellent idea, will do that first thing tomorrow morning.

 

Thanks

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Once the SO is up and running, you should file (but ignore) their letters demanding more money/I&E/personal details that are the equivalent of them throwing their toys out of the pram. If they call say 'in writing only' noting the day and time and then send them the telephone harrassment letter. At some point they will write for a review. At that point advise them in writing that your circumstances remain unchanged and confirm that you can cannot afford to pay more or, if they have deteriorated further reduce your SO (if more than £1/month) after writing to advise them accordingly. x


:lol:

Successfully claimed back mis-sold PPI (Barclays Bank) 2009-10 (£8500)

Ran a paid-for DMP. Deeply respect those who self-manage a DMP; it is possible to do with the help of fellow CAGGERS

Offered F&F to all my creditors. All closed out including a particularly intransigent and stubborn one - who eventually saw sense after 10 months of nonsense!

Does not condone debt avoidance but violently disagrees with the antics of debt collectors and their behavior towards the ones trying to pay. I am a great believer in what goes around, comes around. Keep up the good fight!

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Well here we go again; heard nothing from Amex or their 'collectors' for over three months, now have a card from RMA informing me they will call on me on Thursday, no date given, if that is not convenient call this numer, mobile numer given and the name to contact is A.Mercer.

 

I know everyone will say they are unlikely to call, however, had a caller here from Barclays DCA CSl and whilst I told them to clear off in no uncertain terms it made me feel as if my home had been violated (possibly a complete over reaction).

 

Does anyone have an email address for RMA resolve, so I can email them the Fudge Off letter asap.

 

Just so angry, a card with no date on it and will call 'Thursday' so any Thursday from now until enternity, when of course they are not harassing any other poor sod, who the F do these people thin they are?

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Hello again bubbsie, as you know never phone what ever they say.

There's no e-mail address on their site that I can see,perhaps someone has it.

Although in my humble opinion it would be best sent recorded delivery.


Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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