Argos in Ireland

[consumer-brz]

Hi,

 

Hopefully someone can help me with this issue.

 

I have a Playstation 3 bought in November 2009.

 

Lately the Playstation has been displaying several errors when reading blu-ray

discs / games.

 

I took it to Argos where I was told that they only offer a 1-year warranty.

 

Later I emailed both Argos and Sony regarding my problem. You can see the emails below.

 

I had always understood that I would have a 2-year warranty with my PS3.

I was thinking about taking this case to the small claims court in Ireland.

 

Please advise if this makes sense.

Many thanks for your help.

 

xxxxxxxxxxxx

-------

 

Dearxxxxxxxxx,

 

Thank you for your e-mail. I am very sorry to learn of the problems you have experienced with your PlayStation3 and would like to help try and resolve the matter for you.

 

Firstly, the procedure that we operate in Ireland for faulty consoles is an exchange (replacement), which is normally done through your retailer. Replacement is with a factory Re-manufactured unit. These units are of high quality, are broken down, completely overhauled, rebuilt to a recognised quality standard. They go through the same quality checks as new units and each are received functionally an cosmetically as new.

 

Sony Computer Entertainment offers, in common with most other manufacturers, a one years warranty on all units from date of purchase, the terms of which are laid out in your instruction manual (terms include - valid proof of purchase, serial number sticker in tact, unit maintained as per product instructions, unit not physically damaged). We will replace any consoles that fail during the warranty period free of charge and the replacement will be with a factory re-manufactured unit. These units are of high quality, are broken down, completely overhauled, and rebuilt to a recognised quality standard. They go through the same quality checks as new units and each are received functionally an cosmetically as new.

 

If a PlayStation3 console fails whilst out of warranty, a fee of €160 applies for the exchange. This charge reflects the actual cost of repairing a unit to the high standard we apply and the repair cost encompasses cost of parts, labour, post & packaging. administration and VAT

 

As you cannot get your console exchanged via your retailer, we would be more than happy to organise this for you. If you wish to have your console exchanged with us at the out of warranty fee advised above, please follow the attached instructions.

 

 

 

 

Best Regards,

PlayStation Team

PlayStation Careline: 0818365065 (National Rate)

Sony Computer Entertainment Ireland Limited

 

 

 

 

From: xxxxxxxxxxxxxxx

Date: 11/05/2011 20:19

Subject: Fw: Our Ref: xxxxxxxxxxxxx

 

 

 

To: Sony Ireland

 

Could you please advise on the issue below?

 

Thank you for your help.

 

Regards,

 

xxxxxxxxxxxxxxxxxxxxx

 

 

 

 

----- Forwarded Message ----

Sent: Mon, May 9, 2011 11:26:42 AM

Subject: Our Ref: xxxxxxxxxxxxxx

 

Dear xxxxxxxxxxxxxxx

 

Thank you for your e-mail regarding your faulty Playstation 3 Console.

 

I am sorry your Playstation 3 Console has developed a fault. As it is now out of the 12 month guarantee period you will need to refer to the manufacturers to report the problem. At Argos our guarantee is offered so that any manufacturing faults that occur within those 12 months can be resolved. Please contact the Sony Playstation Care Line on 0844 736 0595 and they will be able to assist you further.

 

Please accept my apologies for any inconvenience caused.

 

Should you require any further assistance please do not hesitate to contact us at email or call us on 0845 640 2020.

 

Regards,

 

 

xxxxxxxxxxxxxx

Argos Direct E-Commerce Customer Service Team.

 

For your reference the above reply is in reference to your earlier email xxxxxxxxxxxx:

 

----- Original Message -----

From:xxxxxxxxxxxxxx

Date: 07 May 2011

Subject: Argos Ireland general enquiry

 

To: Argos Head Office

 

On Nov/21/2009 I bought a PlayStation 3 at Argos Mahon Point Retail Park, Cork.

 

Lately the Playstation has been displaying several errors when reading blu-ray

discs / games.

 

Today (May/7/2011) I took the PlayStation back to the store and was told that

Argos only gives customers a 1-year warranty.

 

Could you please explain how this information I was given today relates to the

Sale of Goods and Supply of Services Act from 1980?

 

The Playstation 3 I own is not of a satisfactory quality as the product is not

durable (s.14), as such I require a repair or replacement, without significant

inconvenience and within a reasonable amount of time (s.48B).

 

The fact that the product is outside of the warranty you set is meaningless,

warranties are in addition to the statutory rights I am entitled to, not a

replacement of them.

 

I expect Argos to contact me soon with a positive solution, otherwise I will

take this issue to court.

 

Best regards,

xxxxxxxxxxxxx

[rebel11]

Hi con

 

Welcome to CAG

 

The guys will advise as soon as they are available.

[baz1986]

If you are getting no joy with this i would look at the 6 year duty of care that you have, basically covers all electrical items purchased within 6 years, you have to prove it has a manufacturing fault by an independent engineer then the retailer with offer you a pro rate refund based on the length of time you have had it. i am not sure if this applies in Ireland will do some research now for you