Jump to content


  • Tweets

  • Posts

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Monument PPI Claim


moneyproblem
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4383 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

  • 2 weeks later...

Ok I am not having much joy with getting anywhere with Barclaycard (Monument), a portion of Monument credit card account(s) was sold to Barclaycard and as a result one of them was mine. Barclaycard is telling me that they do not have all the details (statements what of you - but I do, so....,). However out of pity they are willing to offering what they feel like :jaw: so I will have to submit a court claim. I mean how rude consider I NEEEEEVA ask for the PPI or payment break plan, it was added without my knowledge. I am on the hunt for a POC for credit cards and any help would be greatly appreciated.

 

ETA: Found 3 Credit card POC, but will work one of them and if any PPI experts or anyone for that matter who is good with POC to please spare your humble CAGer a few moment of your time to check that I am on the right path :madgrin:

Link to post
Share on other sites

try contacting this lady - she seems to know what she is doing

[email protected]

 

Ok cool beans, if you don't mind uhmm I had sent both my prelim and lba already so I was just thinking the best way to approach her in regards to my PPI. Can you give me a little guidance as you have had experience dealing with if that is ok please :madgrin:

Do you think is best to start over with her with the prelim or ????

Edited by moneyproblem
Link to post
Share on other sites

  • 2 weeks later...

HI Tugela just to let you know i recieved an offer which i have accepted ,they wrote to me and asked for my bank details for the refund .So far it has,nt gone into my bank account, how long if you dont mind me asking did it take for your refund to go in to your account. Many thanks again for your help.x

Link to post
Share on other sites

HI Tugela just to let you know i recieved an offer which i have accepted ,they wrote to me and asked for my bank details for the refund .So far it has,nt gone into my bank account, how long if you dont mind me asking did it take for your refund to go in to your account. Many thanks again for your help.x

 

Hi Roxy

Thats great....... am not 100% sure how long mine took - i do know that when i got my statement the amount had been deducted from my balance. It wasnt very long.

Drinks on you lol x

Link to post
Share on other sites

Email Judith Hayes tonight along with my updated SOC, was occupied with other claims so I am just now getting back to this. will keep on it now until I get my full refund!

 

Barclaycard (monument) refused to refund me so am going to FOS.

Link to post
Share on other sites

  • 1 month later...
Hi Raz,

I had also fallen behind with my payments to Monument and was on a payment plan with them but i still claimed. All i did was filled in the form from this site and then they offered me back only 3 years and i wanted 6 years so i dealt with this lady and i got all 6 years back - so give it a go and good luck

 

Carole O'Neill

Customer Relations

Monument

51 Saffron Road

Leicester

LE18 4US

 

Fortune favours the brave as they say

 

Regards

 

ims

 

Link to post
Share on other sites

I simply wrote a letter and didn't fill out and specific forms from this or any other site. Just outline in your letter that you feel that the purpose of the scheme was never properly explained. Ask them for a copy of your original application form and any correspondence and/or phone calls relating to your agreement to PBP. Monument/B'card will send a standard response etc, but you may be lucky and get a final paragraph stating they believe they've done everything correct, but notwithstanding that they are willing to offer you £xxxx. See how you get on...my cheque has now arrived and been banked!!

Link to post
Share on other sites

Politely requesting a POC pro let me know if this is suitable to be used for claiming against Barclays Bank Plc t/a Monument please. TIA

 

 

PARTICULARS OF CLAIM

 

 

1. The Claimant had a credit agreement, credit card number xxxx xxxx xxxx xxxx ("the Agreement") with the Defendant which was opened on or around xxxxxx.

 

2. At the time of opening the account the Defendant misled the Claimant into procuring Payment Protection Insurance ("the Insurance") as part of the overall credit bargain.

 

3. The Claimant contends that:

a) The Insurance imposed upon the Claimant were added to the claimants credit card account without their knowledge.

i)The Insurance imposed upon the Claimant neither defined nor explained, nor alternatives from other suppliers suggested.

 

b) The Claimant further contends that if the Insurance was applied correctly, that the Agreement was not executed in accordance with the Consumer Credit Act 1974;

i) As the Insurance was in fact a charge for credit on the Conditional Sale Agreement, it could not also be part of the credit on the additional insurances agreement as under section 9 (4) CCA credit charges cannot be treated as credit even where time is given for their payments

ii) If the Insurance was not a charge for credit in respect of the Conditional Sale Agreement, as it was compulsory, it was a charge for credit on the additional insurances and under section 9 (4) CCA credit charges cannot be treated as credit

iii) For the reasons stated in either (i) or (ii) above, the agreement for additional insurances failed to state the correct amount of credit and did not comply with paragraph 2, schedule 6, which requires that regulated agreements contain as a prescribed term stating the correct amount of credit

iv) The agreement for additional insurances was therefore improperly executed under section 61 (1)(a) of the CCA.

 

 

4. Accordingly the Claimant asks:

(1) Repayment of charges beyond the normal 6 years and will rely on s.32© Limitation Act 1980.The precedent for this was Kleinwort Benson Ltd v Lincoln City Council

(2) A declaration that the sums totalling £xxxx.xx have wrongly been applied to the Account

(3) Payment of the said sum of £xxxx.xx

(4) Payment of interest in restitution as per the case of Sempra Metals of £xxxx.xx in respect of the wrongly applied charges.

(5) Interest under section 69 of the County Courts Act 1984 at the rate of 8% per annum from the date of this claim of £xxxx.xx the daily rate of £x.xx until judgement or sooner payment.

 

I believe that the facts stated in these particulars, comprising of x pages, are true.

Link to post
Share on other sites

  • 7 months later...

hi all

i am new on here, i have an old monument account, they closed it 'due to the economic problems' i sent them a letter asking for ppi last year and they sent me the letter that it was the 'payment plan and not insurance' so left it at that, i do still owe on the account,

where do i go from here?

i have about 90% of my statements going back 6yrs

 

thank you in advance

Link to post
Share on other sites

hi all

i am new on here, i have an old monument account, they closed it 'due to the economic problems' i sent them a letter asking for ppi last year and they sent me the letter that it was the 'payment plan and not insurance' so left it at that, i do still owe on the account,

where do i go from here?

i have about 90% of my statements going back 6yrs

 

thank you in advance

 

start your own thread

sse below

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...