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Mattress World Ignore all correspondence HELP appreciated


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Took Deliver of an alleged Joseph Wave Memory Luxury Mattress Double on the 4 May 2011 from online retailer Mattress World, email said company 2 hours later and on other occasions with problems with this mattress but only reply as below. List of items and references to the case have been removed but was included in the letter sent.

 

The following letter was posted registered mail today and I will follow up on the deadlines. Is this unreasonable on my half and what should I expect? Has any one had the same problem with Mattress World trading name of World Stores Ltd?

 

------------------------

 

DearSir / Madam

 

Thisis my last informal communication with your company as all previouscontact has not been acted upon with respect to to the below:

 

Ihave taken still photos and videos during and after unpacking of themattress. It is intended that this is to aid in ensuring all goodsare of satisfactory standard as an evidence base. This is to satisfy:

 

Saleof Goods Act 1979.

 

Supplyof Goods and Services Act 1982.

 

Saleand Supply of Goods Act 1994.

 

ConsumerProtection (Distance Selling) Regulations 2000.

 

TheSale and Supply of Goods to Consumers Regulations 2002.

 

Underthe collective acts I brought your attention to the quality ofservice and goods that include fitness for purpose, freedom fromminor defects, appearance and finish along with durability via twoemails (copy of email enclosed) dated 4 May 2011:

 

To:customersservice at((*&^))with photos attached showing you some of what I found on unpacking.Reply from this email: Our dedicated email team aim to respond to allemails within 24 hours. Still awaiting correspondence.

 

andvia submitting the same email without photos due to your site unableto place attachments

 

To:http:/&^%$(((((*&^%$))))Copy of this correspondence sent via http address 8 May 2011 &Joe and Richard at world stores as its impossible to get a postaladdress

 

Nocontact by any Mattress World trading name of World Stores Ltdoperative since the above dates leads me to believe you are awaitingthe seven day cooling off period has expired and the fact that thisitem was not vacuum packed leads me to believe this is a counterfeitgood or World Stores are trading unfairly. Due to this the followingcharges apply;

 

MattressCost: £299.99

 

PillowCost: £29.99

 

StorageFee of goods per or part of 24 hour: £130

 

PerLetter Fee: £50

 

PerPhone conversation at hourly or part hourly rate: £30

 

Copyof photos/video per single item in format of my choice: £10

 

AllCourt Cost and Fees to met by World Stores Ltd

 

Youhave until 11 May 2011 at 1000 to satisfactory complete as percontract. If no action is taken further proceedings will follow 11May 2011 at 1001 with the extended fees sought after above in court.

 

Regards

----------------------

 

All advice greatly recived.

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Some pictures of what was deliverd

 

6 Joseph Wave Memory Foam Luxury Mattress Double 4 May 2011 Rear base along unzipped base face s.jpg

3 Rear of Joseph Wave Memory Luxury Mattress Double 4 May 2011 areas of soiling all over looks l.jpg

9 Joseph Wave Memory Foam Luxury Mattress Double 4 May 2011 Measurements show 5cm of memory foam.jpg

8 Joseph Wave Memory Foam Luxury Mattress Double 4 May 2011 Heavy soiling of rear and front base.jpg

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  • 3 weeks later...

Its taken some time but my persistence has paid off and have received a full refund. I did consider the charge-back option but went for emailing them at all their departments with the same email. The email consisted of their own confirmation codes and copy of each email i had sent. This made for one seriously long email after seven days of emails.

 

Took the sites advice on recording all my phone calls with them as well. Thanks for the help and advice.

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  • 3 weeks later...

Hi,

 

I sympathise, I am going through the same pain. Bedroom World aka WorldStores delivered the wrong items (which were in any case faulty) on the 25th May. I have had to store these items in my lounge (2 mattresses, and 10 boxes of various sizes containing the parts to 2 beds, all of which are faulty.)

 

I called them immediately to report the faults. I have since been emailing and phoning repeatedly but with little response. (I wrote a review of the items for their website but it was obviously not published).

 

My lounge is unusable as it is full with faulty goods and a danger to my childen and pets. I have spent just onder £1000 but have no beds and cant afford to buy any thing else until I get a refund.

 

I have appoached the credit card company who have said they can't do anything whilst the goods are in my possession and that I need to return them by recorded delivery. Yet more expense which I may or may not get back?

 

I think ultimately it may be the credit card company that will help as it is almost impossible to get any meaningful communication from World stores.

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Hi 515

 

All I can say is perceiver and dont stop sending the multipul emails as you have to show you have tried to contact them to solve the issues with your order, if you take it to court.

 

Stay chipper and good luck

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  • 1 month later...
If you can't get anywhere with the customer service, try email the owners.

 

It is a joke that somebody has invested £8.5m in this company. The due diligence team must be caught napping.

 

[email protected]

 

[email protected]

 

[email protected]

 

Who told you that someone had invested £8.5m in this company?

 

I think whoever told you this is telling porkies. More like £8.5k

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Try to search in google

 

or go to Adventventures dot com website

 

 

 

WorldStores wins £8.5m

WorldStores, an online home and gardenware retailer, has received £8.5m (€9.7m) in funding from Advent Venture Partners and Balderton Capital.

 

Published 18 July 2011 in Venture capital.

By Brendan Scott

Tags

Company

Advent Venture Partners

Balderton Capital

WorldStores

Country

United Kingdom

Region

UK & Ireland

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inShare

 

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WorldStores, an online home and gardenware retailer, has received £8.5m (€9.7m) in funding from Advent Venture Partners and Balderton Capital.

 

WorldStores, founded by Joe Murray and Richard Tucker, currently operates 77 specialist web stores including BedroomWorld.co.uk, GardenFurnitureWorld.co.uk and ShedsWorld.co.uk.

 

The company already sells around 175,000 different products but hopes to expand this with the funding.

 

Mike Chalfen, general partner at Advent, will join the board of WorldStores, alongside Mark Evans, partner at Balderton Capital.

 

The backing comes as high street retailers are suffering in the UK. WorldStores, meanwhile, expects 2011 to be a record year for sales – its third successive growth year.

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Share on other sites

Try to search in google

 

or go to Adventventures dot com website

 

 

 

WorldStores wins £8.5m

WorldStores, an online home and gardenware retailer, has received £8.5m (€9.7m) in funding from Advent Venture Partners and Balderton Capital.

 

Published 18 July 2011 in Venture capital.

By Brendan Scott

Tags

Company

Advent Venture Partners

Balderton Capital

WorldStores

Country

United Kingdom

Region

UK & Ireland

Share

 

inShare

 

Related Articles

Advent Venture Partners appoints Mike Chalfen as general partner

Spirit duo join Growth Capital Partners

Risk Capital Partners appoints partner

Advent Venture Partners leads MBO of the Foundry

Tim Bunting joins Balderton Capital as partner

More from Venture capital

KalVista secures £8m

Skype buys GroupMe

Finnish Industry Investment acquires stake in Academica

UK's Autonomy sells out to US

Design LED Products nabs second funding round

 

WorldStores, an online home and gardenware retailer, has received £8.5m (€9.7m) in funding from Advent Venture Partners and Balderton Capital.

 

WorldStores, founded by Joe Murray and Richard Tucker, currently operates 77 specialist web stores including BedroomWorld.co.uk, GardenFurnitureWorld.co.uk and ShedsWorld.co.uk.

 

The company already sells around 175,000 different products but hopes to expand this with the funding.

 

Mike Chalfen, general partner at Advent, will join the board of WorldStores, alongside Mark Evans, partner at Balderton Capital.

 

The backing comes as high street retailers are suffering in the UK. WorldStores, meanwhile, expects 2011 to be a record year for sales – its third successive growth year.

 

Well all I can say is that someone has made a huge mistake, because a company is only as good as it's reputation, and theirs is terrible.

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