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Curry's bends the truth.


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I have posted on here to see if anybody else as had problems dealing with Currys problem solving team??.6 weeks ago my upstairs neighbor had a washer installed.it was not plumbed correctly & subsequently flooded her kitchen this in turn came through my kitchen ceiling & down the wall, causing water damage to my decor. The Tech guys dealt with my complaint & compensation claim.I was asked to send in photo evidence of the damage & also 2 estimates.this I duly did. I have contacted them numerous times since then,and each time I am told the same tale.The cheque as been santioned & I should recieve it within days..still no cheque..today I rang again. given the same run-a-round..any Ideas how next to deal with this problem would be welcome..Thanks..:mad2:

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Hi,

You could send them a letter before action or email the boss

 

[email protected]

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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I have known this situation to occur once in my time with Dixons. To my knowledge things were resolved pretty quickly. Have you had a solicitor make contact with the company at all or has only yourself done so? If so get a lawyer to send in a letter to head office. That shout prompt a response fairly quickly.

 

Have you got records of calls and letters showing we admitted liability? If not await the cheque slightly longer (due to the bank holidays recently their is a backlog with mail). If you don't have it for next week send a letter (recorded delivery). And remember stick to your guns.

 

Also note tech guys no longer exists they are now know how. And under know how we promise to resolve any problem. Also chek with your neighbour to see if they have anything ie a cheque.

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http://www.consumeractiongroup.co.uk/forum/content.php?718-Customer-Service-or-County-Court

 

silverfox has given some good advice. Also read the article linked above, from CAGmagazine :)

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Hi,

You could send them a letter before action or email the boss

 

[email protected]

Thank you for your reply to my post Silverfox, I have already sent head office a recorded letter stating I would give them 7 days to respond before taking legal action.this was recieved by them 11 days ago. I have not had any response from them upto date..:roll:

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