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Contact Details For Banks -j

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INTRODUCTION

 

Just click on your bank in the “Contents” box to your right >>>>>>

 

 

 

This will take you to a new page where you will find your Bank/Credit Cards: -

  • REGISTERED ADDRESS
  • COMPLAINTS DEPARTMENT EMAIL ADDRESS
  • CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER
  • A LINK TO THEIR INTERNET BANKING WEBSITE
  • HOW TO OBTAIN YOUR STATEMENTS ON LINE
  • OTHER CONTACTS

Please Note: - This Tutorial is best viewed with a screen setting of: 1024 by 768 Pixels

 

 

[break=Abbey]

 

Santander/Abbey

 

 

REGISTERED ADDRESS: -

ABBEY NATIONAL PLC

ABBEY NATIONAL HOUSE

2 TRITON SQUARE

REGENT'S PLACE

LONDON

NW1 3AN

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

Online Complaints & Feedback

 

 

DATA PROTECTION ACT REQUEST:-

 

Data Protection Manager

Data Protection Team

Regulatory Compliance

Abbey House

201 Graftons Gate East

Milton Keynes

MK9 1AN

 

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

0845 600 6014

 

 

 

INTERNET BANKING WEBSITE: -

Log On

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

If You Have This Information Please PM a Moderator

 

OTHER CONTACTS: -

 

Dawn Hoyle is the head of :-

Customer Satisfaction Centre

Abbey

PO Box 5129

Milton Keynes

MK9 2YN

Tel :- 0845 600 6014

Fax :- 0845 600 1378

Minicom :- 0845 600 1344

 

[break=Alliance & Leicester]

 

 

Santander/Alliance & Leicester

 

 

REGISTERED ADDRESS: -

ALLIANCE & LEICESTER PLC

CARLTON PARK

NARBOROUGH

LEICESTER

LE19 0AL

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

If You Have This Information Please PM a Moderator

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

0116 200 4444

 

INTERNET BANKING WEBSITE: -

Log On

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

Available six months back to view or download in Microsoft Money, Quicken, Excel or CSV

 

OTHER CONTACTS: -

 

Fax For SAR requests 0151-9663058

 

Customer Advocate office - 01244 672628

 

Group Customer Relations - 0116 2004444

 

Customer Contact Centre

Bootle

Merseyside

GIR 0AA

 

[break=Barclays]

 

 

Barclays

 

 

REGISTERED ADDRESS: -

BARCLAYS BANK PLC

1 CHURCHILL PLACE

LONDON

E14 5HP

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

Bank

Barclaycard

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

Link To Contact Numbers

 

INTERNET BANKING WEBSITE: -

Log On

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

If You Have This Information Please PM a Moderator

 

DATA PROTECTION REQUESTS:-

 

Barclays Data Protection

Radbroke Hall

Knutsford

Cheshire

WA16 9EU

 

OTHER CONTACTS: -

Anita Hicks - Customer Relations Manager - 020 71164561

 

Freepost RLTA-CSUE-TCHC

Barclays Bank plc

Head office customer relations

1 churchill place

london

E14 5HP

 

Barclays Bank Plc

Legal: Litigation and Disputes

Level 29

One Churchill Place

London

E14 5HP

 

John Varley

Chief Executive

Barclays Bank plc

1 Churchill Place

Canary Wharf

London E14 5HP

 

OR

 

Ms Deanna Oppenheimer

Chief Executive, Retail Banking

Barclays Bank plc

1 Churchill Place

Canary Wharf

London E14 5HP

 

BARCLAYCARD OTHER CONTACTS: -

 

Barclays Bank Plc T/A Barclaycard

Litigation and Disputes Team

Level 29

1 Churchill Place

London E14 5HP

 

Anthony Jenkins is the CEO, his PA is Catherine Search. Barclays switchboard is 0207 116 1000, ask for Anthony Jenkins.

 

DATA PROTECTION ACT REQUEST:-

 

Data Protection Team

Dept LRC

Barclaycard

Northampton

NN4 7SG

 

 

For Barclays

Krysta Campbell is now dealing with many of the advanced staged claims.Direct dial;02071164753 Fax 01452 638359 Krysta.campbell@barclays. com

 

Mike Brophy is head of customer relations, 0207 116 4561, or 0800 282 390. Lawrence Wight is in the same department.

 

The woman on reception will put anyone through although you may only get voicemail, some all four Barclays men have secretaries who will pick up.

[break=Cahoot]

 

 

Cahoot

 

 

REGISTERED ADDRESS: -

 

CAHOOT

Friars House

PO Box 1981

Coventry

CV1 2ZD

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

Online Contacts

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

0870 6000 655

 

INTERNET BANKING WEBSITE: -

Log On

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

 

If You Have This Information Please PM a Moderator

 

DATA PROTECTION ACT REQUEST:-

 

Data Protection Officer

Friars House

Manor House Drive,

Coventry,

CV1 2TE

 

OTHER CONTACTS: -

If You Have This Information Please PM a Moderator

 

[break=Clydesdale]

 

 

Clydesdale

 

 

REGISTERED ADDRESS: -

CLYDESDALE BANK PLC

30 ST VINCENT PLACE

GLASGOW

G1 2HL

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

Online Email

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

0141 242 4137

 

INTERNET BANKING WEBSITE: -

Log On

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

If You Have This Information Please PM a Moderator

 

OTHER CONTACTS: -

If You Have This Information Please PM a Moderator

 

[break=Co-Operative]

 

 

Co-Operative

 

 

REGISTERED ADDRESS: -

 

CO-OPERATIVE BANK PLC

PO BOX 101

1 BALLOON STREET

MANCHESTER

M60 4EP

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

If You Have This Information Please PM a Moderator

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

Personal Accounts - 08457 212 212

Visa Accounts - 0845 600 6000

 

INTERNET BANKING WEBSITE: -

 

DATA PROTECTION ACT REQUEST:-

 

Data Protection Officer

The Cooperative Bank Plc

Level 2

Delf House

Southway

Skelmersdale

Lancs

WN8 6NY

 

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

Statements back to April 2004 appear to be online and free to obtain, statements prior to this date need to be requested by S.A.R

 

OTHER CONTACTS: -

If You Have This Information Please PM a Moderator

 

[break=First Direct]

 

 

First Direct

 

 

REGISTERED ADDRESS: -

Please See HSBC ...................................

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

24hours@firstdirect.com

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

08 456 100 100

 

INTERNET BANKING WEBSITE: -

Log On

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

Available to view online, currently for about 2 years.

Click "view statements" from main menu on left. Then a link to other months at the bottom of the current statement that comes up.

 

OTHER CONTACTS: -

If You Have This Information Please PM a Moderator

 

[break=Halifax]

 

 

Halifax

 

 

REGISTERED ADDRESS: -

HALIFAX PLC

TRINITY ROAD

HALIFAX

WEST YORKSHIRE

HX1 2RG

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

customerrelations@halifax.co.uk

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

 

Geographical - 01422 333880

or

0845 603 7923

 

General switchboard at Halifax

Geographical - 01422 380880

 

INTERNET BANKING WEBSITE: -

www.halifax-online.co.uk

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

 

If you go to the the home page, then to the letters & statements section from there, there is an option to look at archived statements. The statements, letters etc can be stored online in this way for up to 2 years.

 

OTHER CONTACTS: -

telephone Customer Relations on 0845 603 7923

or a textphone is available to you if you have a hearing impairment,

on 0845 600 1750

 

write to

Halifax plc

Customer Relations

P O Box 548

Leeds LS1 1WU

Fax 0845 128 1385

 

Halifax Complaints Department

Halifax Plc

Customer Relations

PO BOX 548

Leeds

LS1 1WU

 

Bank of Scotland (and Halifax):

Andy Hornby

Chief Executive

HBOS plc

The Mound

Edinburgh EH1 1YZ

 

OR

 

Benny Higgins

Chief Executive, Retail Banking

HBOS plc

The Mound

Edinburgh EH1 1YZ

 

AndyHornby@HBOSplc.com (Executive)

CaroleReed@halifax.co.uk

shaundoherty@hbosplc.com

PaulMarriott-Clarke@Hbosplc.com

 

[break=HFC Household]

 

 

HFC Household

 

 

REGISTERED ADDRESS: -

HFC Bank Limited

120 Edmund Street,

Birmingham

B3 2Q2

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

customerservices@hfcbank.co.uk

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

0870 010 0453

 

INTERNET WEBSITE: -

HFC Bank PLC

 

OTHER CONTACTS: -

If You Have This Information Please PM a Moderator

 

[break=HSBC]

 

 

HSBC

 

 

REGISTERED ADDRESS: -

HSBC BANK PLC

8 CANADA SQUARE

LONDON

E14 5HQ

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

Customerrelations@HSBC.com

 

servicequality@hsbc.com

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

Complaints 0800 88 11 55

Customer Service 08457 404 404

 

INTERNET BANKING WEBSITE: -

HSBC INTERNET BANKING

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

Click on “My Accounts” choose the account that you wish to deal with and then click on “My Statements” this will give you online access to up to 6 years of statements. (Repeat for each account and use a separate spreadsheet for each account).

 

Hint: - Watch out for the moving "Prev" button it is replaced by "Next" which takes you back to where you started :rolleyes:

 

OTHER CONTACTS: -

Mr David Lewis ----------------- Tel: - 020 7991 8550 Fax: - 020 7991 4922

Head Of Customer Relations

Customer Relations Department

Level 36

8 Canada Square

London

E14 5HQ

 

Service Quality Team Direct Telephone Number for the team dealing with reclaiming Bank Charges 08456 028 006

 

Dyfrig John

Chief Executive

HSBC Bank plc

8 Canada Square

London E14 5HQ

 

DG Solicitors

12 Calthorpe Road

Edgbaston

Birmingham

B15 1QZ

 

Fax 0121 455 2150

0121 455 2111 (Debbie) debbiedaubney@hsbc.com

0121 455 2701 (Rachel) racheltomlinson@hsbc.com

0121 455 2196 (Kate) kateeaves@hsbc.com

0121 455 2206 (Alan) alanburden@hsbc.com

juliekyle@hsbc.com

[break=Intelligent Finance]

 

 

Intelligent Finance

 

 

REGISTERED ADDRESS: -

INTELLIGENT FINANCE

1 Baird Road

Kirkton Campus

Livingston

EH54 7AZ

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

Log On and use online email by clicking on "contact us"

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

0845 609 4343

 

INTERNET BANKING WEBSITE: -

Log On

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

 

If You Have This Information Please PM a Moderator

 

OTHER CONTACTS: -

If You Have This Information Please PM a Moderator

 

[break=Lloyds TSB]

 

 

Lloyds TSB

 

 

REGISTERED ADDRESS: -

LLOYDS TSB BANK PLC

25 GRESHAM STREET

LONDON

EC2V 7HN

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

Online Email

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

0845 3000 000

Penny Berryman's direct telephone number. 020 7522 5202

 

INTERNET BANKING WEBSITE: -

Log On

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

Once registered, a user can log on and view statements. On the page where you see the detailed entries, there is a box entitled "Please select a statement option" - click on the little downward arrow at the right, and a drop down menu appears. Choose "search your statements" and hit "go". Then appears a form which allows you to search for statements, up to three months at a time. You can go back to 1 July 2002 only.

 

 

OTHER CONTACTS: -

Mr Chris Brown

Copy Statement Unit

Account Services

Group Operations

Swallow House

10 Swallow Street

Birmingham

B1 2AL

 

Eric Daniels

Chief Executive

Lloyds TSB Bank plc

25 Gresham Street

London EC2V 7HN

 

OR

 

Ms Terri Dial

Executive Director, Retail Banking

Lloyds TSB Bank plc

25 Gresham Street

London EC2V 7HN

 

 

[break=Nationwide]

 

 

Nationwide

 

 

REGISTERED ADDRESS: -

NATIONWIDE BUILDING SOCIETY

NATIONWIDE HOUSE

PIPERS WAY

SWINDON

SN38 1NW

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

Log On and use the secure messaging service

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

08457 30 20 10

Nationwide's switchboard number is 01793 656837

 

INTERNET BANKING WEBSITE: -

Log On

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

Just log on to the account you need the statements for, click statements, then click manage statements and it allows you do download them in .PDF format.

 

OTHER CONTACTS: -

If You Have This Information Please PM a Moderator

 

[break=NatWest]

 

 

NatWest

 

 

REGISTERED ADDRESS: -

NATIONAL WESTMINSTER BANK PLC

135 BISHOPSGATE

LONDON

EC2M 3UR

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

Click Here and scroll down until you see the link - Online Form

 

or send to #feedback@NatWest.com

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

Contact Your Branch

 

INTERNET BANKING WEBSITE: -

Log On

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

Only 6 Months available online so send SAR

 

OTHER CONTACTS: -

Card Services - fax number + Data Protection Act....01702 278306

 

NatWest Customer Relations,

Freepost NAT12685,

Borehamwood,

Hertfordshire.

WD6 1BR

 

NatWest (or Royal Bank of Scotland).

Fred Goodwin

Group Chief Executive

The Royal Bank of Scotland Group plc

PO Box 1000

Edinburgh

EH12 1HQ

 

OR

 

Gordon Pell

Chairman and Chief Executive, Retail Banking

The Royal Bank of Scotland Group plc

PO Box 1000

Edinburgh

EH12 1HQ

 

[break=Scotland - Bank Of]

 

Bank Of Scotland

 

 

 

REGISTERED ADDRESS: -

BANK OF SCOTLAND

The mound

Edinburgh

EH1 1 YZ

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

If You Have This Information Please PM a Moderator

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

0845 725 3519

 

INTERNET BANKING WEBSITE: -

www.bankofscotlandhalifax-online.co.uk

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

Once on the main home page for your account you simply select the statement section. Once there you can either view it on screen or download it. Their spreadsheet format is compatible with Microsoft Money and Excel amongst others. The only downside is that you can only go back to a maximum of 6 months!!

 

OTHER CONTACTS: -

Email for Subject Access Requests - $DSAR@no.halifax.co.uk

 

Customer Relations

PO Box 29112

Dunfermline

KY11 2ZX

 

BANK OF SCOTLAND P L C

CUSTOMER RELATIONS

PO BOX 548

LEEDS

LS1 1WU

TELEPHONE 08457 253519

FAX NO 08451281385

 

 

RETAIL BANK COLLECTIONS

PO BOX607

TRINITY ROAD

HALIFAX

HX1 2UJ

TEL 0870 8501291

 

Bank of Scotland (and Halifax):

Andy Hornby

Chief Executive

HBOS plc

The Mound

Edinburgh EH1 1YZ

 

OR

 

Benny Higgins

Chief Executive, Retail Banking

HBOS plc

The Mound

Edinburgh EH1 1YZ

 

Mairi McKenzie in the Customer Services department. 01383 426 549

 

 

[break=Scotland - Royal Bank Of]

 

 

Royal Bank Of Scotland

 

 

REGISTERED ADDRESS: -

ROYAL BANK OF SCOTLAND PLC

36 ST ANDREW SQUARE

EDINBURGH

EH2 2YB

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

If You Have This Information Please PM a Moderator

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

0800 015 5035

 

INTERNET BANKING WEBSITE: -

www.rbsdigital.com

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

If You Have This Information Please PM a Moderator

 

OTHER CONTACTS: -

Sptephen Pearson ---------------Direct Number: - 01316264188

Head Of Group Litigation RBS

Business House F

Gogarburn

PO Box 1000

Edinburgh

EH12 1HQ

 

RETAIL COLLECTIONS;.(Enquiries for defaults sending s10 etc)

Mrs.Vernon F Free

Customer Care team

Royal Bank Scotland

Credit management Services

Kendal Court

Ironmasters Way

Telford

TF3 4DT

 

Direct dial; 01952 206291

 

DATA ACCESS

KenPatton@HBOSplc.com

10 Carlton Street

Halifax

HX1 2AL

 

NatWest (and Royal Bank of Scotland):

Fred Goodwin

Group Chief Executive

The Royal Bank of Scotland Group plc

PO Box 1000

Edinburgh

EH12 1HQ

 

OR

 

Gordon Pell

Chairman and Chief Executive, Retail Banking

The Royal Bank of Scotland Group plc

PO Box 1000

Edinburgh

EH12 1HQ

 

 

[break=Smile]

 

 

Smile

 

 

REGISTERED ADDRESS: -

Please See Co-Operative Bank

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

0870 843 2265

 

INTERNET BANKING WEBSITE: -

smile.co.uk - the internet bank

 

OTHER CONTACTS: -

Complaints address

Co-operative Bank

Customer Care

PO Box 200

Delf House

Skelmersdale

WN8 6GH

 

 

[break=Woolwich]

 

 

Woolwich

 

 

REGISTERED ADDRESS: -

Woolwich

1 CHURCHILL PLACE

LONDON

E14 5HP

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

customer.services@woolwic h.co.uk

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

0800 33 44 99

 

INTERNET BANKING WEBSITE: -

Welcome to Woolwich

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

If You Have This Information Please PM a Moderator

 

OTHER CONTACTS: -

General Banking Enquires number 0845 0700360

Head Office 0208 298 5000

 

Main office address:

The Woolwich

Watling Street,

Bexleyheath,

Kent

DA6 7RR

 

Customer Services

Jackson House

Jackson Road

Clacton on Sea

Essex

CO15 1WH

 

[break=Yorkshire Bank]

 

 

Yorkshire Bank

 

 

REGISTERED ADDRESS: -

YORKSHIRE BANK PLC

20 MERRION WAY

LEEDS

LS2 8NZ

 

COMPLAINTS DEPARTMENT EMAIL ADDRESS: -

If You Have This Information Please PM a Moderator

 

CUSTOMER SERVICE/COMPLAINTS CONTACT NUMBER: -

If You Have This Information Please PM a Moderator

 

INTERNET BANKING WEBSITE: -

If You Have This Information Please PM a Moderator

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

If You Have This Information Please PM a Moderator

 

OTHER CONTACTS: -

Customer Relations Manager

Yorkshire Bank

Clydesdale Bank Exchange

20 Waterloo Street

Glasgow

G2 6DB

 

Telephone Number 0141 242 4143

 

Lynne Peacock

Chief Executive Officer: Europe

National Australia Bank Group

88 Wood Street

London EC2 7QQ

 

[break=Credit Cards Capital One]

 

 

Capital One

 

 

Data Protection Act Letters

 

Legal Compliance Specialist

Capital One Bank (Europe) plc

Trent House

Station street

Nottingham

NG2 3HX

 

Prelim & LBA Letters

 

Executive Office

Capital One

PO Box 5281

Nottingham

NG2 3HX

 

Money Claim Address

 

Capital One Services Inc

Trent House

Station Street

Nottingham

NG2 3HX

 

Edited by Conniff

HTH (Hope This Helps) RDM2006

 

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