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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Can somebody please help me find a direct email address to customer services. I bought my son a Blackberry at the end of January (£199) and the screen has gone whiet with black lines through it. It can't be used. I took it back to The Carphone Warehouse and the guy told me it's not covered by the warranty and I would have to pay £170 to have it repaired.:mad2:

 

My son was only riding his bike with it in his pocket, but the salesman says that pressure has been applied to the screen and that is why it has gone the way it has. The are no visible pressure points and the glass is not cracked or anything. I am fuming over this and intend to take it up directly with Blackberry to see what they say.

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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Thanks for that. But I was hoping more for en email address. I am useless on the phone.

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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For the first year of any purchase it is the shop at which you purchased it from that are responsible, that goes for any product, then thereafter it is the manufacturers if you have taken any extended warranty. So you really have 8/9 months guarantee left pending with the store. Do not take no for an answer, and if need be report them to your local trading standards. Also, having the handset in a pocket while riding a bike is not misuse or malicious treatment so the repair would be free of charge.

Life is like an echo, it all returns......The good, the bad, the false, the true......So if you give life the best you have, the best will come back to you.

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This is the reply I have just recieved from Carphone Warehouse:-

 

Dr Mr SOD'EM,

 

The store advised you correctly. The warranty on all handsets does not cover cracked LCD screens (I have already told them that the screen is not cracked, the problem is behind that). blah blah blah. If you want to go to Trading Standards, then that is your choice.

 

 

 

Anyone got any good replies to that one?

 

Heeeeeeellllllpp !!!!!

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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CPWH are talking about the LCD screen. This is under the glass screen on the cover of the phone. I have the same issue with my phone. The glass is not cracked, but the LCD screen has.

Frederickson - CCA Sent 11/4/07 - Lost - Claiming back from post office

Connaught Collections - CCA Sent 11/4/07 - No Agreement - returned to client

Lowell - CCA sent 11/4/07 - No agreement - returned to client

Moorcroft - CCA Sent 11/4/07 - No Agreement - returned to client

Red Castle - CCA Sent 11/4/07 - Copy returned but no T&C's

Robinson Way - CCA Sent 16/5/07

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So it looks like I am getting nowhere fast then. That was a waste of £200. I have told my son that if they do not replace it, he is not getting another one.

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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This is the reply I have just recieved from Carphone Warehouse:-

 

Dr Mr SOD'EM,

 

The store advised you correctly. The warranty on all handsets does not cover cracked LCD screens (I have already told them that the screen is not cracked, the problem is behind that). blah blah blah. If you want to go to Trading Standards, then that is your choice.

 

 

 

Anyone got any good replies to that one?

 

Heeeeeeellllllpp !!!!!

 

Not sure if you saw my reply SE? But as long as there's no accidental or malicious damage to the phone, the retailer ARE responsible for either repair or replacement for the first 12 months from date of purchase. Have you tried contacting "Watchdog"? They are very good at helping consumers with problems of this nature, and are always willing to take a case on.

 

This is their telephone number; 020 8535 1000

 

This is the postal address; Watchdog, MC4 C5, Media Centre, Wood Lane, London W12 7TQ

 

I can't post their email as I don't have sufficient privileges to do so, but it's on their website.

 

If I were you SE, I'm afraid I would go to the store where I purchased it, demand a Manager, and would not leave till they agreed to have it repaired, they're breaking the law.

 

 

Life is like an echo, it all returns......The good, the bad, the false, the true......So if you give life the best you have, the best will come back to you.

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I can't see how one case would get Watchdog interested although I am not discarding the idea. I ned to find the warranty because apparantly it says that any damage to the LCD screen is not covered by it. What I can't understand is, if that is the case then they are saying that those LCD screens will never ever fail or break without misuse or something.. Doesn't make sense to me.

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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Strange that it has gone just by being in your Son's pocket, i keep mine in my pocket at work and it's always getting battered and dropped...had no probs with mine so far(hopes ive not spoken too soon ) lol

 

 

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.please remember that any advice i give is purely my own experience or opinion thankyou

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I can't see how one case would get Watchdog interested although I am not discarding the idea. I ned to find the warranty because apparantly it says that any damage to the LCD screen is not covered by it. What I can't understand is' date=' if that is the case then they are saying that those LCD screens will never ever fail or break without misuse or something.. Doesn't make sense to me.[/quote']

 

I would expect Watchdog to have multiple complaints about the car phone warehouse and Blackberry :lol: Give them a try, you're not going to lose anything! Besides, if they think you're wary about standing up for your what's rightfully yours as a consumer, they will fob you off time and time again.

Life is like an echo, it all returns......The good, the bad, the false, the true......So if you give life the best you have, the best will come back to you.

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A friend of mine had her Blackberry water damaged (now if that's not misuse I don't know what is). She took it to a different CPW, and they done the repair for nothing. Going to give that shop a try tomorrow. If that fails, then all of the above suggestions will be followed. Thanks everyone.

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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Just thought I would try a different CPW for a laugh and got the same results. Have read Blackberries warranty and it does state that anything that happens to the LCD screen will not be covered by the warranty. I will contact RIM and appeal to their better nature. If the LCD screens are not covered, then what confuses me is ' what if one does falter due to no fault of the user'. Surely every LCD screen they produce can't be 100% perfect?????

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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I just emailed help@rim.com (which is what is on their website), and the message came straight back as not sent.

They want me to go through all the stupid options first. Tried ringing them to ask for an email address, and it is just all automated

and gives you no chance whatsoever to speak to anyone that can help me. They must have a complaints department FFS:-x.

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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Spoke to some foreign person in the end. Took about half an hour to understand the complaints email address (it still may not be right, but it hasn't come back as not sent yet). For anyone needing it in the future it is:-

 

idealprocess@rim.com

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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You have to be so frustrated SE! The only email I can find is the one you posted up also :???: The only other course of action I can suggest for you is either, go back to the store and demand a repair, but cover yourself ensuring they give you a receipt that indicates there is no physical damage to the phone. Or the C.A.B, I would be furious if I were you :mad2:

Life is like an echo, it all returns......The good, the bad, the false, the true......So if you give life the best you have, the best will come back to you.

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