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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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The Cheek of them!!


martinwhite
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My wife called me to tell me about the most ridiculous thing I've ever heard of.

 

She wrote a cheque for £66 which, at the time it was presented, was more than she had remaining to her overdraft limit.

 

Abbey paid it out, which took her over her overdraft limit, (for which a £20 charge was applied) then they decided to bounce the cheque, so paid back in the £66 taking her above the overdraft limit again! So she was charged £20 for the three micro-seconds it took the automated system to play its "will I won't I" game.

 

They then charged her £35 for bouncing the cheque. so a total of £55 for one event.

 

Talk about having your bloody cake and eating it!! GRRRRR!

 

To make matters worse (the original debt was settled by cash following the initial bounce)the bank then re-presented the cheque and the whole cycle was repeated. Another £55!! My wife phoned to find outwhat was happening, and she was told that the other bank would present the cheque up to 4 times!! This cycle would repeat unless she cancelled the cheque. (She wasn't told of this when she called them last Friday when the cheque first bounced).

 

The telephone banker was very pleasant apparently and said that she could waive up to £50 per year in charges and my wife's account hadn't had this yet this year, so instead of £110 she will only be charged £60 for bouncing a cheque. This must be a new record!!

 

My wife phoned me and said "I've had a wonderful experience with the bank, they've been ever so helpful."

 

I said that I suspected that there were on a charm offensive to prevent people becoming so irate that they might even sue them!

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What a convoluted process, and subsequent set of explanations, for fleecing your wife of (I'm not sure how much...£55 or £110?)

If this was me, I would write and request a full explanation of the whole process from start to finish...with times (measured in seconds) as part of the request...wonder how they would deal with it, once they realise how absurd it is...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I can't wait...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 12 years later...

This topic was closed on 03/07/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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