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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Repossessions


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Excellent, take three copies of everything then (and the budget sheet). Are you able to be online tomorrow? I will have finished the statement by then and we can check everything is in order.

 

You can email me at [email protected]

 

Ell-enn

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No problem, happy to help:)

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Hi Jane, affixed is your statement.

 

You now need to:

 

1. Enter the information at the top where I have put XXX's (and obviously remove the XXX's), and also where I have put XXX's for your husband's name. Print out 3 copies and sign.

 

2. On the copies of the budget sheet you need to write the claim number on the top left hand corner and your names on the top right hand corner.

 

3. On the copies of the letters you wrote asking for help and the ones you received refusing help - write the claim number and your names in the same way as the budget sheet.

 

4. On the copies of the letter regarding paying the £75.00 to go interest free and also on the copies of the bank statement showing the payment write the claim number and your names as above.

 

When you have done all that, make up three sets - Statement, and Appendices. Ensure each set is securely stapled.

 

Any questions just shout.

Jane 1960 statement.doc

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Very interested that you've only received the Notice of Hearing...did you not receive the Claim Form and the actual particulars of claim. I would argue if I was you that with the Claim Form not being served then they lender is not entitled to a possession order. Would be helpful to actually see the forms. I will do some reading of the CPR tonight to make sure I am absolutely right, but I have had two claims where I had possession claims adjourned when I acted for the Defendant in similar circumstances. I'm wondering if the claim form was issued using PCOL....i.e. does the claim no start with a number (8 or 9 usually) followed by PC?

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Hi there, just a little advice for tomorrow:

 

Get to the court early - most courts open around 9.30 with hearings starting at 10. You need to approach the court usher (don't worry, they're usually very understanding and polite). Explain that you didn't get any defence papers sent to you and you took advice at the last minute, therefore would he/she please put your statement in front of the judge before your hearing.

Don't worry if they say they can't - you can hand it to the judge at the hearing.

 

I know you are not due to be heard until 12.30 but after delivering your statement you could go for a walk round to pass the time. Make sure you are back at the court in plenty of time though....

 

The hearing will be held in a private room with just yourselves, the judge and a representative for the other side. You will sit around a table, or in front with the judge on the opposite side. As it is the lender's claim the judge will speak to them first, then come to you. If you haven't been able to get your statement in before the hearing you should say "Sir(or madam) may I give you this statement with our proposal for payment of the arrears. The judge will guide you through the process and you will find that he/she will be aware of your nervousness and make allowances. Speak slowly and clearly and take your time, he/she will understand. The whole process will only take around 5 minutes and you will soon be outside knowing your home is safe.

 

Above all stay positive - and don't forget to tell us your good news as soon as you can.

 

Kind Regards

 

Ell-enn

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You staple the budget sheet and Appendices to the statement - you need three sets like that - ie. each set should have:

 

The statement

The budget sheet (Appendix 1)

The letters (Appendix 3)

The statement showing the £75 fee paid

 

One set for the judge, one for yourselves, and one for the other side (only if they're nice to you lol)

 

If the representative from the other side asks to speak to you before the hearing you have the choice of saying no. However, some of them can be very helpful and if you tell them what you are proposing they will agree that is ok and not oppose it in court. However, some of them are newly qualified legals who can be arrogant, and try to dent your confidence - if that is the case, tell them you would rather leave it to the judge to decide and then walk away.

 

You will be ok :) you will find it's nowhere near as bad as you imagined.

 

Ell

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Hi Jane, if you can get there for when the court opens to deliver your statement that would be best, then as Bona says you should be back there by 12 noon for your hearing at 12.30.

 

Stay positive - you will be ok :)

 

Ellx

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Oh my god,Thanks to Ell-en we got our repossession Suspended,All your help was what did it we could not have done it without your superb direction,The Solicitor for the other side was running around like a headless chicken,Paperwork missing,waiting on a call from Redstone for over an hour because he did'nt Have the facts,The Judge put him in a very difficult

position because of Redstones lack of information.With your help Ell-enn i was more confident than i had ever been,The Judge even complimented us on our Knowledge of the Cheltenham & Gloucester v Norgan case,to which i raised my eyes to the heavens & whispered Thankyou Ell-en,You are a true Angel,Thankyou so very much.

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Fantastic News!

 

I'm so pleased for you - well done for being brave.

 

I sincerely hope you can now relax, knowing your home is safe:)

 

Ellx

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

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My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Well done - so glad it went well for you:).And shame on Redstone for putting you through the stress of going to court without even being organised:(

 

 

Jan

Please note I am not an expert - I am not offering opinions or legal help - Please use all the information provided on the site in FAQ- step by step instructions and library- thanks Jansus:)

http://www.consumeractiongroup.co.uk/forum/images/icons/icon1.gif

offer from A&L 24/8/07 - after case stayed

 

"What makes the desert beautiful is that somewhere it hides a well." - Antione de Saint Exupery

 

 

PROUD TO BE AN ORANGE

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Thankyou Jan,My gosh you dont realise how many people are going through the same stress,because of these Sub prime Lenders,It is frightening,I just wish all these people that are having problems, success with theirs.It truly is a site that i would never ever thought existed if i had'nt been frantic with worry.

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Sadly, there are many many people who were like you, frantic with worry, but just don't know where to get the help they need to fight the repossession. If they don't have internet access and are too embarrassed or scared to go to the CAB they just don't turn up in court and therefore they lose :(

 

I'm sure you will have seen the list of cases in court when you were there yesterday - how many do you think turned up to defend? I could weep when I think about it...........

 

Ellx

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Well done, great result .. . :)

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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