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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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#Employment : Urgent! Redundancy problem - ER wants answer after Bank Holiday!


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OH works for large National company who have decided to close a division due to restructure of business. His part of the division is being merged into another part of the company. Initial announcements were made to affected parties on 31.3.11 but OH was not at meeting due to lack of notice (email invite at 9.am for conference call at 2pm same day followed by further email invite at 11am stating mandatory attendance - OH only has email at home and leaves for work at 5.am! Phone invite went to answerphone on mobile due to no reception in building where he worked that day - so unaware until after meeting).......

 

 

There was no contact after the meeting to OH on 31.3.11. On 1.4.11 general email sent to invitees of meeting giving general Q&A from meeting, which refers to business restructure and potential redundancies. A director also issued a co wide announcement but this was recalled and reissued with less detail.......

 

 

On 5.4.11 he received a skills training questionnaire - which he completed and returned. He needs to have national qualification to be able to work and this is nearing its 5yr renewal time (ends end of May 2011) He has repeatedly asked for training in the last two years but his employer has failed to arrange any training for the last 4 years due to 'no budget allocation for training' OH complained to management that he thought this was phishing as HR were unaware of his job details............

 

 

On 18.4.11 OH again received invite to phone meeting but was phoned with 2 hours notice - this time he was able to attend meeting and was told his role is 'at risk' due to change in scope of work - he is currently in charge of one area and they want to include another type of work in addition, therefore he needs to have qualifications in both disciplines. The ER stated they had completed an assessment based on the skills/qualifications held and job description - hence his post was at risk. He was told he ws in a selection pool and he could apply for the alternative role. His managers role has gone as has his managers. Also the operative who works for my OH post has gone and OH was told if he considered himself a 'working' supervisor he would be classed as operational and there are no directly employed operational posts in the new structure .....

 

On 19.4.11 letter was sent by ER stating above and at risk stating notice of redundancy would come into effect on 13.5.11 (I assume they consider the announcement on 31.3.11 kickstarted the 30 day notice) Letter arrived on 20.4.11 and stated first 1-2-1 meeting is intended this week. No 1-2-1 has been arranged..............

 

OH told his manager that he considered the requirement for both elements in new Job was 'ageist' as he is a time served apprentice which only delivered one discipline when he trained and it is only in the last 10 years that qualifications have been available with both areas which they require for new post - he also complained that nobody had informed him of the business change until 18.4.11 i.e. he hadnt been notified................

 

On 20.4.11 ER contacted OH and asked him to have a discussion about his situation. ER then stated that upon reflection they had reviewed his skills and appraisals and found he met two thirds of the requirements for the alternative role and would he consider accepting the new post - with the stipulation that he obtains qualification in the other aspect of the role within a defined time (No details of the role were given, they cannot provide a Job Decscription for new role, or any details) They stated it was unreasonable to expect him to answer then and there but want an answer on Tuesday 26.4.11 am.............. They also told him this would mean that his post was no longer at risk!!...............

 

General info - ER has apparently not completed a HR1....... There are at least 70 ppl (one email says 100+) affected by redundancy but they are all at sits across the country and ER refuses to consider collective consultation as no area has more than 20 ppl affected - even though they are all linked by the DIVISION........... ER is adamant that even though some ppl who are at risk were not informed on 31.3.11 of potential redundancies they will commence dismissals on 13.5.11......................

 

Advice urgently needed.................. If he declines the role is he intentionally making himself redundant?If he accepts the new role - will this mean that he can leave within the 4 week trial and still retain redundancy status if he thinks it unsuitable. OH is concerned as he is dyslexic and although his manager was aware of this and has made allowances over the last 10 years to accomodate this - no one else is aware. OH is certain that new role is going to be office based and will be more intensive admin wise! but cannot say for sure because ER wont give details of new role!Help please - this is causing serious anxiety.

Edited by skaatiii
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Can I suggest that you space your OP out into clear paragraphs?

When many people (me) see a huge block of text they don't bother, as it's very tiring to read.

Many of us drink quite heavily you see.

If we were normal we'd be out in the Easter sunshine, visiting a Victorian folly or a Roman fort.

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LOL :D Well their employer must allocate them breaks in their schedule - maybe they could put their feet up with a cuppa and read my post and reflect on what my OH should do now :) I'd be very grateful and may even leave them some biccies ...

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