Quick Quid Disaster - Should I Complain **

[wildheart83]

After a catalogue of errors I’m wondering if there’s any point in making a formal complaint about QuickQuid, and if so, who I would complain to.

I applied for a loan, gave all my details but instead of using them, they dredged up details from an account I obviously had with them some time ago – email address was wrong, address was wrong, work was wrong and the debit card I was using to pay the loan back with was wrong. After 3 days, no money, so after going elsewhere I asked to cancel with QQ, told no the funds have been issued they’re just lost somewhere but once they’re in your account phone back and we won’t charge interest but we need proof that you don’t have the money – bank statement duly emailed.

Money eventually appears the next day so phone to pay it back and was told I’d have to pay interest after all. Argued for a bit and was cut off. Phoned again and was cut off, phone again and had to listen to the same guy who’d cut me off laughing and joking about my complaint. Very professional. Finally got through to someone else who said I’d received the money the day after I’d taken out the loan. Told them this was from someone else cause I couldn’t trust QQ – told again I’d have to prove when QQ paid the money – emailed another copy of bank statement showing new payment being made. Eventually they took the payment for just the loan amount with zero interest but it’s cost me a fortune in phonecalls, as it’s all going on when I’m at work so is it worth my while complaining about their shoddy practices / customer service or am I as well to just put it down to experience and steer clear of this company from now on?

[jellycubes]

Put it down to experience. youve wasted time and money sorting this mess out and hey the sun s out, why give them another second of your time. Keep well clear of them