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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I am new to this site. I do not know whether PayPal is classed as a bank but my problem is with them. I accidently transferred around £68 into a Barclays account that I had recently closed by mistake online. I tried to stop the transfer as soon as a realised within a matter of minutes but the y said it couldn't be stopped and I would have to wait until it reappeared in my account. This process took two weeks and then they charged me £14. I have tried to find out what I have paid the charges for my old bank say they do not charge anything and PayPal refuse to say exactly who the money has gone to despite being contacted by E-mail and on the phone. Has anyone else had this sort of problem.



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Hi Jenny,

I have a problem with Paypal at the moment. I set up a new account in Paypal, confirmed the account by going through the process of them putting two small amounts in to the account. This worked fine, so I transferred my paypal balance to the new account that I had set up.


The withdrawal was declined, and they charged my £14. They say my bank declined it, my bank says that have no record of it.


Paypal keep fobbing me off with replies such as, I need to check the account details are correct or that my account doesn't support electronic transfers.


None of their replies make sense. There's now about 20 threads in our email conversation, the last one being that unless they refund me I am going to report them to the Financial Services Ombudsman.


We'll see...


16/08/06 - Subject Access Request

13/09/06 - Received full set of statements

14/09/06 - Calculated Charges - £1036

15/09/06 - Sent Prelim letter


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I really sympathise with you. My husband actually amanaged to speak to

someone on the phone (it's his account and they will not speak to me). I do

not know how much this call cost us. He could not get any straight answers

out of the person on the end of the line about who or what the charge was

for. I am now writing a letter to them requesting my £14 back. I don't know

if the telephone number and address will be of any use to you but here they



Attn: PPEL Customer Complaints

PO Box 9473

Dublin 15



08707 307 191





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Hello, I had a chargeback with paypal,got my money back eventually but instead of the 0870 number try this one. (I don't know if it still works but)


0208 6053000

fax 0208 6053002


Executive Escalations Department

Paypal (europe) Ltd

Hotham House

1 Heron Square

Richmond Upon Thames




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