Easy Living Furniture Gone Into Administration Where Do I Stand?

[kiri260180]

Hiya

We bought a sofa from Easy Living Furniture and payed for it in full on a credit card. Luckily it was delivered to us a day after they went into administation. The colouring is not right on one part of the sofa and as we spent a lot of money we would like them to fix it. However as they have gone into administation they say that they will not currently do anything about it. How do we stand with this now? Also our sofa should have a 2 year warranty who now covers this? If it is covered at all?

Thank you so much for any help anybody can give.

kiri261080

[rebel11]

Hi kiri

 

I would contact your Credit Card company and explain the circumstances, ask about doing a Chargeback, see what they say -

 

http://www.which.co.uk/consumer-rights/sale-of-goods/your-rights-when-paying-by-credit-card/chargeback-on-credit-and-debit-cards

 

But remember there is a time limit.

[kiri260180]

Wow, that is brilliant thank you so much for that link!! I was not aware of that at all. You learn something new everyday!! Do you think I need to prove that the company are not doing anything about it and write a letter of some sort? At the moment there have only been telephone communications between us, but they are just fobbing us - I am guessing so the time lapses and we cant do the chargeback thing? Do we also ask the credit card to take back the whole amount? and what happens once the bank has done this - of they do do the company then have to recover the money from us?

[MARTIN3030]

Yes you should refer them to the announcement.

 

http://www.propertyweek.com/news/news-by-sector/retail/easy-living-furniture-in-administration/5016084.article

[rebel11]

Wow, that is brilliant thank you so much for that link!! I was not aware of that at all. You learn something new everyday!! Do you think I need to prove that the company are not doing anything about it and write a letter of some sort?

 

Don't speak to them over the phone, create a paper trail, send letters Recorded. You can send this and any replies to the Credit Card Company.

 

At the moment there have only been telephone communications between us, but they are just fobbing us - I am guessing so the time lapses and we cant do the chargeback thing? You have 120 days - but don't wait do it today.

 

Do we also ask the credit card to take back the whole amount? and what happens once the bank has done this - of they do do the company then have to recover the money from us?

I would ask for the full amount, don't tinker about, your upset about this, you paid for a brand new product, but have got it.

[kiri260180]

Okay. Thank you so much for the Property Week Link, that is great.

I am a little concerned now though because the order for the sofa was in my name and then we paid with my husband's credit card. Obviously the card being in his name. Having read the section 75 stuff it looks like we may not be able to do the chargeback thing, because of this. Arrgghh!! Wish I knew all the stuff before things go belly up!! Anyhow thank you so much for your replies and I will get onto it straight away and see what we can do. Thank you all again:-)

[rebel11]

Let us know how you get on.