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    • No change in advice. Get the purchaser to take lots of photographs and if possible send you back the empty box – you will have to pay for that I suppose but you will get it back from EVRi. You may want to send a slight amendment to your letter of claim – but the date stays the same. Get a move on so you can get the claim filed well in advance of the compulsory mediation date which quite frankly will only get in your way especially as it is new and nobody really understands the rules yet
    • Good evening guys many thanks for your posts and advice. Im sorry for the late reply but i fell asleep on the sofa when i got home.  The good and bad news is that the case has been discontinued, the bad news is the claimant did not inform me of this. I wasted fuel and paid for 2 hrs of parking to find this out.  Not that it matters now but the lady in reception told me that the county court was in Gloucester today and not Cheltenham however my letter clearly says Cheltenham. So i'm assuming the county court moves between the 2 courts. I was actually looking forward to getting a judgement in my favour but it was not to be. The woman told me that the claimant should have informed me.  Anyway guys i thank you all times a million for your professional assistance with this one. It looks like they new they would lose and gave up, its appalling that they allowed to waste the court's time as well as mine.  
    • An interesting moderation debate chaps! But something very strange has happened with my claim today. Shortly after I posted the Letter of Claim to P2G I received a text message from them - "Your parcel (P2G-123005161) was delivered at 12.55 to CF5 *** (original buyer's post code) with Evri Drop-off"  I messaged the buyer (who I refunded in full (£265) for the original non-delivery on 27 March) and asked if it had indeed turned up. He confirmed it had been delivered and taken in by his wife, with a photo taken to confirm delivery. But the box I'd so carefully packed the clubs in was, of course, empty, except for the original packing material I'd used, and the buyer's details which I'd also included in the box. I'd used getting on for half a roll of heavy duty black ducktape to seal the box, especially at both ends, and the buyer advised one end had been cut/torn open (likely when the 8 golf clubs were extracted) and then loosely resealed.  Needless to say, no explanation for the 1 month delay in delivery, and Parcel2Go have emailed me this evening to advise they've decided not to approve my claim as 'The parcel started to track'. Grateful for your thoughts on this significant new development. I presume the onus is now upon me to prove the parcel was empty upon delivery - how would you suggest I tackle that? And should I draft and submit a new Letter of Claim to P2G, resetting the 14 day clock?    Many thanks G59 
    • I feeling very humbled by EVERYONE taking time to respond to me, thank you. On balance it seems the best bet is to wait it out. Cheers. 
    • Thank-you gor bring so gracious with your help, if you had explained the logic behind your argument in the first instance we would have got their quicker. Your reason is not the one that they used but hey.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Cullinane vs Abbey


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Hey here is the news so far:

  • Survey Access Request (Plus £10 Cheque) Sent (Recorded 1st Class) to Abbey 4/09/06My Reference: DH097229655GB
  • Survey Access Request Received by Abbey 05/09/06
  • Letter Received From Abbey 08/09/06Their Reference: MANINT14/443/HM
    From: PAM SPEED
  • Statements for last 14 months received 14/09/06
  • Data Protection Act Disclosure Request sent (Recorded 1st Class) to Abbey 14/09/06
    My Reference: (will write this down later)

I have also added up the amounts in the simple excel sheet (what I have so far) and it adds up to £1058.14

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welcome and good luck

 

lets hope they decide to send you the rest without a fight

 

Glenn

Kick the shAbbey Habit

 

Where were you? Next time please

 

 

Abbey 1st claim -Charges repaid, default removed, interest paid (8% apr) costs paid, Abbey peed off; priceless

Abbey 2nd claim, two Accs - claim issued 30-03-07

Barclaycard - Settled cheque received

Egg 2 accounts ID sent 29/07

Co-op Claim issued 30-03-07

GE Capital (Store Cards) ICO says theyve been naughty

MBNA - Settled in Full

GE Capital (1st National) Settled

Lombard Bank - SAR sent 16.02.07

MBNA are not your friends, they will settle but you need to make sure its on your terms -read here

Glenn Vs MBNA

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Ok people, I got ALL my statements from the Abbey within 22 days!! Must be a record

 

New timeline

 


  • Survey Access Request (Plus £10 Cheque) Sent (Recorded 1st Class) to Abbey 4/09/06My Reference: DH097229655GB
  • Survey Access Request Received by Abbey 05/09/06 – 40 Days Started
  • Letter Received From Abbey 08/09/06Their Reference: MANINT14/443/HM
    From: PAM SPEED
  • Statements for last 14 months received 14/09/06
  • Data Protection Act Disclosure Request sent (Recorded 1st Class) to Abbey 14/09/06
    My Reference: DH097229712GB
  • Data Protection Act Disclosure Request received by Abbey 18/09/06
  • £10 Cheque cleared by Abbey National Plc 19/09/06My Reference: 001163
  • Statements from Microfiche received 21/09/06
    Their Reference: TRNSLST/847/LB
    From: PAM SPEED
  • Claim calculated at £1,342 on 26/09/06

:

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  • 2 weeks later...

Hello

 

I have sent off my initial letter stating what I want to claim back, and today, which is 9 days after sending it (leaving 5 days left before I send a LBA) I received a letter from the Abbey saying "We are sorry you feel you need to complain," etc... and that they will be passing it on to the complaints department to be investigated...which may take 4 weeks...etc so on so forth..

 

Do I ignore this letter?!

 

James

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  • 2 weeks later...


  • Survey Access Request (Plus £10 Cheque) Sent (Recorded 1st Class) to Abbey 4/09/06My Reference: DH097229655GB
  • Survey Access Request Received by Abbey 05/09/06 – 40 Days Started
  • Letter Received From Abbey 08/09/06Their Reference: MANINT14/443/HM
    From: PAM SPEED
  • Statements for last 14 months received 14/09/06
  • Data Protection Act Disclosure Request Sent (Recorded 1st Class) to Abbey 14/09/06
    My Reference: DH097229712GB
  • Data Protection Act Disclosure Request received by Abbey 18/09/06
  • £10 Cheque cleared by Abbey National Plc 19/09/06My Reference: 001163
  • Statements from Microfiche received 21/09/06
    Their Reference: TRNSLST/847/LB
    From: PAM SPEED
  • Claim calculated at £1,342 on 26/09/06
  • Letter Sent To Abbey Sent (Recorded 1st Class) 27/09/06
    My Reference: DH097229726GB
  • Letter received by Abbey on 29/09/06 – 14 Days started
    14 Days over on 13/10/06
  • Letter Before Action sent to Abbey Sent (Recorded 1st Class) 14/10/06 ----- 14 Days over on 27/10/06

My Reference: DH097227875GB


  • GOGW Letter received from Abbey 16/10/06Their Reference: 501011
  • GOGW Payment received from Abbey 17/10/06 – dated 16/10/06
    Amount: £565
  • Letter sent to Abbey Sent (Recorded 1st Class) 17/10/06 (Thanks for GOGW but only accepted as partial payment – new schedule of charges)
    My Reference:DH097227773GB

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