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I bought a Smeg KSEG7 via Deals4U.co.uk and it has blown 3 times now. A very helpful engineer, sent out by Deals4U has been here twice, and has now replaced the circuit board and placed it inside a plastic bag to stop steam getting to it (!!!) He said it would probably be okay but if i smelt burning i should turn it off!

The hood has since blown again, but I replaced the fuse, and now the switch for the light is not working at all, although the motor is still working.

Smeg, via Deals4U, have offered to collect it but there was confusion about whether they would replace the unit.

 

Having spoken to Deals4U, who I bought this item from, I have been told that if I want a refund or replacment, i will need to pay for the required electrician to come and disconnect/dismantle the hood, and to install a new one!

 

Since the goods are faulty and I have already paid for the original installation (as well as a custom made cupboard unit to house it) are Deals4U correct in refusing to pay for removal and reinstallation?

 

Please help!... :|

Edited by lucycr2004
this is my main question

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This is a question of fact, contractual terms etcetera, so the Devil is in the detail.

 

It could be that your complaint should rather made to the person who installed the thing to start with.

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You could possibly have 2 issues here

 

1) A SMEG hood that isnt steam proof. What blew 3 times, the circuit board or the fuse?

 

2) A dumb electrician putting internal boards in plastic bags!!!! Not very bright!

 

Yorky.

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Nice to see some companies are taking a pro active roll in solving situations like ops.

 

Would be great to later read the op has been looked after and issue resolved to his/her sattisfaction xx

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How has this gone Lucy, have you managed to resolve it?

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Good afternoon,

 

We did not receive any communication at Smeg (UK) in order to assist with this query.

 

kind regards

 

Smeg (UK) Ltd

Customer Relations Team

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Good to see a manufacturer on this forum. If you are wanting to represent Smeg in an official capacity, email admin and they'll tell ya how to proceed.

 

I believe that the consumer should deal with the retailer, as that is who their contract is with, but great to see you guys going that extra mile.


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