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Vodafone Default - Help Really Needed!


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I owed money to Vodafone (nearly £1000) before this amount I made regular payments and my account was up to date. I rang them in regards to this amount and offered to pay them however they informed me that it was not possible to pay them as they were in the process of referring me to a debt collector. A few weeks fter the offer to make payment was given to them and refused, they then issued a default to my credit file stating that I had not made payment. Payment however had been offered and refused. Are they able to do that?

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thompson.rebeccamay welcome to The Consumer Action Group community.

 

You haven't received any replies to your problem yet so you might be better off posting your story again directly in the sub-forum which deals with your kind of situation. You will get lots of support there.

 

Also, spend some time looking round the forum. Once you understand the layout, you will be able to get best use from this Consumer Community. It is a big forumm and may take some time. But it will be worth doing.

Good luck.

Please be advised that my time will be limited for the next few weeks.Thanks for your understanding.

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I owed money to Vodafone (nearly £1000) before this amount I made regular payments and my account was up to date. I rang them in regards to this amount and offered to pay them however they informed me that it was not possible to pay them as they were in the process of referring me to a debt collector. A few weeks fter the offer to make payment was given to them and refused, they then issued a default to my credit file stating that I had not made payment. Payment however had been offered and refused. Are they able to do that?

 

Hi thompson.rebeccamay,

 

I can understand the concerns you have here and would like to take a closer look at your case.

 

As such, could you email the details of the airtime account in question by following the details in our pinned thread here http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems?

 

Once sent you'll receive an automated reply with a reference number. To make sure it reaches us could you update the thread with this and we'll get back to you as soon as we can?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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