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    • In March 2016 I took out a boiler from a shade greener on a conditional sale for 10 years was approximately £40 per month for 10 years which sounded a bit expensive but they advised that all parts and labour would be covered over that 10 years and an annual safety check which sounded great as it took away the worries of the boiler breaking down and replacing with expensive parts plus they said they would power flush it so I went ahead And also they had a call out of a maximum of waiting 24 hours. The whole installation and power flush took approx 4.5 hours. I didn’t have any problems until 23 months later when the hot water was playing up and I was told when I rung that if it was debris in my boiler that the visit would be chargeable. I advised none of this was mentioned when I took the agreement but they was insistent as it happened I was due a service within a couple of days so they did the visit and said it was debris and they cleaned the heat exchange plate as a gesture of goodwill. Approx 6 months later started having intermittent problems with hot water so I called again and was told by an advisor over the phone that it was my heat exchange plate which was blocked due to debris and I would be charged, I asked the advisor if he was a gas safety registered engineer and he said he wasn’t so I asked how he could be making such technical diagnosis’s over the telephone and I asked why the boiler would be blocked with debris when a power flush is supposed to last 5-6 years, I also asked if they cleaned the filter on a boiler service which they said they didn’t and they didn’t have to. I got my own gas engineer to check and it was a different fault and rang back and they sent someone out. I made a complaint to asg and i posted on social media about the disgraceful way I was spoken to on the phone and their service in general only to be sent a letter threatening libel on me and I had two days to sign a letter promising I wouldn’t post anymore on such platforms. Hence i didn’t sign and the Facebook group was changed to private however within 24 hours staff members of asg tried to infiltrate the group and when I raised this with asg they banned me from using the 24 hour call out facility and would only allow me to communicate by recorded delivery as I’d been abusive and threatening to staff which they apparently had proof of to provide to the courts if necessary. I did a sars request to asg to request said copper of emails and call recordings to which they couldn’t supply so I made a complaint to the information commissioners office who in turn raised this with asg who admitted they infact did not have these (because it never happened). Also it transpired that my boiler wasn’t fitted to gas safe regulations/building regs/manufacturers instructions to which asg denied (the flue was discharging into next doors garden) to which asg sent their head engineer round who got my tenant to sign documents (with my name in the boxes) to say their was no issue with the flue even though this had been raised several time’s. I also found out there was a charge registered against my property which prevented me from remortgaging even onto a better rate that was never mentioned when I signed up. I took these issues to the financial ombudsman who looked at the case and in the meantime I got gas safe to inspect the boiler who confirmed it wasn’t legally compliant after my solicitor checked the boundaries of the property so the ombudsman ruled in my favour that they should wind down the credit agreement, remove the boiler and pay me £400 compensation as asg had many opportunities to rectify the issues and chose not to, they also didn’t believe that the boiler flush was done to a correct standard as after researching it should take 2 days to fit a boiler and do a complete power flush. I have never dealt with a company like a shade greener in my life and sincerely hope that telling my story that no one falls foul to these again.
    • Thank you dx100uk   I know I dropped the ball on this one and there’s no excuses for it. I should of done my research well before now and not leave all this to the last minute.    I’ll try and get on the website but if I can’t I’ll email this defense over today and keep this form updated.    Once again thank you all for helping me   Andrew
    • Do you live on your own?
    • Okay thanks it is a difficult one.
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Jonny_J

Welcome Credit Agreement-Figures wrong-Enforceable?

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Thank you


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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did you send our conc sb letter before?

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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No it wasn't DX, but I have just sent one that will be delivered to Robinson Way on Monday and it is 'signed for' so I can track it as well.


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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Then that's why you are being targeted

 

That letter should put them in their box now


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Excellent. Thank you all.


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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Good news (I think). Although I sent the CONC 7 letter on Saturday (which was signed for by "Alexander" yesterday morning (Monday), I received a letter from Robinson Way yesterday saying:

 

"We acknowledge your recent communication and write to inform you that the account to which you're referring is now closed on our files."

 

However, it also says:

 

"We will pass any relevant documentation/information that you have sent on to our client to deal with accordingly.

For your future reference, our client can be contacted at the following address:

HFUKH1L (Ex Welcome Finance Limited)

Quays Reach

Carolina Way

Salford

M50 2ZY"

 

This makes me suspicious even though it is their own address. I am worried that they are going to try something else.


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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It means that they know theyre gonna have no luck because someone challenged them, so theyre passing it back to the owner. They only like dealing with debts where nobody challenges them as they know the debts are already on shaky ground.

 

Which is the parent company of robbers way.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Does this mean that I should relax a bit, or expect more incoming?


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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just relax and go enjoy christmas and the new year.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thank you... you too


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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who were robbers ways client HPH2?


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Yes they were DX. Why is that?


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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ah yes sorry in post 1 you say MKRR

well Hoist portfolio group bought up them years ago.

 

so should be the end of it all then SB'd.


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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A quick update:

 

After sending the Conc 7 letter, which was signed for and received by Robinson Way, I have now received a letter from Hoist Finance saying:

 

We refer to your recent communication in which you made a complaint regarding the above account.

Please be advised that our investigations are still ongoing and we will be in a position to issue a response to you once our enquiries are complete, no more than four weeks time from now.

 

Should I be expecting them to try some sneaky trick or can I ignore this. I don't remember ever making a 'complaint' so I'm a little concerned about this.


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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Just the usual silly letter from them. Once its SB its SB, although knowing them theyll try and say you made a small payment around 5 years ago.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks for the reply. I seem to remember that there was a requirement to have PPI on the load. Do you think its worth looking into?


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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Oh yes

Send welcome an sar


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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How do I go about that DX?


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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urm click sar??


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Oh yes lol. Thank you so much.


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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