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    • I received PCN's from TFL and Southwark. 08/06/19   I spoke with Southwark regarding PCN's and thought it was sorted.   Didn't hear anything back until 17/01/20 when my car was taken by Marston EA.   TFL & Marston say they sent letters but have no proof.   I emailed TFL (19th June) through their online portal and again, via email on (14th Nov 2019) < the email on 14th has been viewed 17 times but no reply.   (so I have proof of contact, they don't) I asked them if they send via recoded delivery/signed for but they do not.   When my car was taken, I received a call from a friend saying it's on the back of a truck, outside his house (which is round the block from mine).   I ran round there and the EA was aggressive, shouted at me and refused to show ID/why he had taken my car.   I complained to Marston who denied it but sent me some of the footage.   I complained again through resolver.co.uk and Marston lied again.   Then I sent ALL my info and evidence etc.   They then took a few weeks and called me saying sorry and taking full responsibly for their EA's aggressive behaviour etc.   TFL are still refusing to comment.   Marston offered me £250 as a goodwill payment but obviously the pain and trauma causes - that doesn't cover it.   The police were called when they took my car cause I was so distressed and having a panic attack etc.   I've requested the phone call recording where they accepted guilt and that they had handled everything badly, including lying about the video on Resovler.   I feel like Marston know they've done wrong, but TFL still aren't in the know. (to my knowledge)   Also, I requested info from TFL via whatdotheyknow.com and TFL did a data protection breach by uploading my full details including address etc. to a public forum (and I didn't even ask anything specific about my case) so I feel like they did this out of spite/anger.   the www.whatdotheyknow.com team reprimanded them for this and advised me to complain.   I also paid £800+ to retrieve my vehicle and I have completed the OOT which was denied. I tried to take it to court but when I tried to do the 'low income' thing but they wanted bank statements which I couldn't get... then corona happened.   I've downloaded/uploaded the ZIP file from Resolver convos.   Basically; regarding the footage: my initial message to them, I made myself seem unaware and 'stupid' so they wrong a generic reply telling me that 'the footage is fine and the EA did nothing wrong' so they can't uphold my complaint, then once they sent that; I sent them the CIVEA rulebook and timestamps in the video to show that they were in the wrong and had further lied in their official response (which must be illegal) so when they received the in-depth response, I think they got scared, went away for a couple weeks and tried to get the nice sounding woman to call me up, say sorry and be really nice then offer me a measly £250. She also tried to rush me into agreeing.   
    • No it was about under by a couple grand.    Cheers
    • yes. Did you earn over £12,500  with that employer during the year?
    • No it was 1250L I guess that's the tax allowance limit code?    Cheers
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Jonny_J

Welcome Credit Agreement-Figures wrong-Enforceable?

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Thank you


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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did you send our conc sb letter before?

 

dx


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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No it wasn't DX, but I have just sent one that will be delivered to Robinson Way on Monday and it is 'signed for' so I can track it as well.


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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Then that's why you are being targeted

 

That letter should put them in their box now


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Excellent. Thank you all.


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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Good news (I think). Although I sent the CONC 7 letter on Saturday (which was signed for by "Alexander" yesterday morning (Monday), I received a letter from Robinson Way yesterday saying:

 

"We acknowledge your recent communication and write to inform you that the account to which you're referring is now closed on our files."

 

However, it also says:

 

"We will pass any relevant documentation/information that you have sent on to our client to deal with accordingly.

For your future reference, our client can be contacted at the following address:

HFUKH1L (Ex Welcome Finance Limited)

Quays Reach

Carolina Way

Salford

M50 2ZY"

 

This makes me suspicious even though it is their own address. I am worried that they are going to try something else.


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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It means that they know theyre gonna have no luck because someone challenged them, so theyre passing it back to the owner. They only like dealing with debts where nobody challenges them as they know the debts are already on shaky ground.

 

Which is the parent company of robbers way.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Does this mean that I should relax a bit, or expect more incoming?


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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just relax and go enjoy christmas and the new year.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thank you... you too


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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who were robbers ways client HPH2?


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Yes they were DX. Why is that?


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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ah yes sorry in post 1 you say MKRR

well Hoist portfolio group bought up them years ago.

 

so should be the end of it all then SB'd.


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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A quick update:

 

After sending the Conc 7 letter, which was signed for and received by Robinson Way, I have now received a letter from Hoist Finance saying:

 

We refer to your recent communication in which you made a complaint regarding the above account.

Please be advised that our investigations are still ongoing and we will be in a position to issue a response to you once our enquiries are complete, no more than four weeks time from now.

 

Should I be expecting them to try some sneaky trick or can I ignore this. I don't remember ever making a 'complaint' so I'm a little concerned about this.


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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Just the usual silly letter from them. Once its SB its SB, although knowing them theyll try and say you made a small payment around 5 years ago.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thanks for the reply. I seem to remember that there was a requirement to have PPI on the load. Do you think its worth looking into?


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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Oh yes

Send welcome an sar


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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How do I go about that DX?


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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urm click sar??


please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, the whole DCA industry would collapse overnight.

 

 

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Oh yes lol. Thank you so much.


Worry tends to make the smallest thing throw the largest shadow - Swedish Proverb

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