Jump to content

santander chargebacks?


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 4159 days.

If you need to add something to this thread then


Please click the "Report " link


at the bottom of one of the posts.


If you want to post a new story then


Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 



Recommended Posts

i have 2 transactions on my account which i rang santander and requested chargebacks for.



at first they refused saying they dont do chargebacks.

I explained to them as my card is visa it comes under visa company policy that i can request chargeback(s).



They were a bit stunned to say the least.

They then went onto tell me that i have to wait 30 days to request a chargeback

and in them 30 days i must contact the merchant who took the money and attempt to get a refund.



i explained to them that i have contacted the merchant numerous times regarding the 2 transaction

and they keep hanging the phone up.



Santander said i would still have to wait 30 days.

Also the 2 payments were taken from a card which was actually not active at time of them taking money

from account as i lost my card and had cancelled it.



i am rather annoyed to say the least.



Has anyone got any advice on this matter?

Link to post
Share on other sites

Hi Sazza and welcome to CAG


If the amounts were taken from your card fraudulently, contact the bank's fraud dep't.


If they are not willing to assist urgently, put your complaint in writing, keeping it brief.


It would help us in advising further if you give brief details (but not names yet) of the circumstances of the money being taken. Details of the goods or services, the approx cost and the nature of your complaint. Eg were the good faulty, damaged, not delivered, etc.

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING



                                            Have we helped you ...?  Please Donate button to the Consumer Action Group


Please give something if you can. We all give our time free of charge but the site has bills to pay.


Thanks !:-)

Link to post
Share on other sites


  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?

  • Create New...