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santander chargebacks?


sazza2008
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i have 2 transactions on my account which i rang santander and requested chargebacks for.

 

 

at first they refused saying they dont do chargebacks.

I explained to them as my card is visa it comes under visa company policy that i can request chargeback(s).

 

 

They were a bit stunned to say the least.

They then went onto tell me that i have to wait 30 days to request a chargeback

and in them 30 days i must contact the merchant who took the money and attempt to get a refund.

 

 

i explained to them that i have contacted the merchant numerous times regarding the 2 transaction

and they keep hanging the phone up.

 

 

Santander said i would still have to wait 30 days.

Also the 2 payments were taken from a card which was actually not active at time of them taking money

from account as i lost my card and had cancelled it.

 

 

i am rather annoyed to say the least.

 

 

Has anyone got any advice on this matter?

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Hi Sazza and welcome to CAG

 

If the amounts were taken from your card fraudulently, contact the bank's fraud dep't.

 

If they are not willing to assist urgently, put your complaint in writing, keeping it brief.

 

It would help us in advising further if you give brief details (but not names yet) of the circumstances of the money being taken. Details of the goods or services, the approx cost and the nature of your complaint. Eg were the good faulty, damaged, not delivered, etc.

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