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Robinson Way hassling mum on dead dad's 1998/99 joint loan with Lloyds TSB


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Thanks Brigadier And Kurvface.


Kurv, yes it was a CCA request, and in the letter I did state I wanted all signed documents, letters, phone transcripts, statements etc regarding the account. I asked for every shred.

We got a letter 1 month after the request to say they did not get the £10, so we got proof from the PO they had cashed it through their banking system. Then they said they had credited the account by mistake so they would send the SAR. After another 2 months passed they wrote back asking again what information I wanted, so again I told them the same as before. I kept both letters.

I have written again now, and asked if what they sent is all they have as its not just agreements missing, on the front page they tell me no PPI details are filed as they do not hold them??????


I will follow the advice you both gave and see what happens. They do communicate in writing now and do not phone, I made sure of this as even up to last year, 9 years after my dad passing away, they have been ringing asking for him. They do not ring since I kicked off. Thank you both for the advice, I will keep you posted.

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I sent that letter I mentioned, Lloyds TSB have wrote back.

The letter dated 4th November states that my mum has received ALL outstanding information they hold. If that is the case, as the letter says, there is no agreement, no PPI documents, so they have no connection of this debt onto my mum, am I right?

We always believed that when my dad died, he was the only person responsible on the PPI they had, they decided it was my mums policy.


I told her what was strange was that they put my mum as first signator like they said, yet she only worked 16 hrs a week while my dad worked 60+.

My mum was only part time, yet they put her first signator for a loan of 10k.


My mum paid Robinson Way £474 in total, with no proof of liability so should I write and ask for a refund?

Also, should I also ask Lloyds TSB for a refund also. Thanks again

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I would suggest the same action on RW send them a SAR

lets see if they have anything at all passed on from the OC.



Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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Thanks Guys.


Kurv, Lloyds TSB in their reply letter to me asking if they had withheld any agreements or statements etc from the SAR received, they wrote, All outstanding information they hold was included in the SAR.


Brig, thanks will send the SAR to Robbers way today, see what they can come back with. Thanks.

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