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Well to cut a long story short, my husband and I were charged nearly £200 in bank charges this month. We complained and wrote a 4 page letter (we had already phoned 15 times to explain that the money would not be there this month) saying how appalled we were. That was a week before we found this site and realised that bank charges of that amount were not justified. So my prelim letter was all ready to go when today I recieved a letter telling me that every single bank charge was refunded and in my account! I was dumbfounded! At last someone with a bit of humanity and sense.

So although we will no longer be persuing, my best friend will now being doing it instead. Since telling her of this site she is soo fired up after being fined left, right and centre over the years.

Good luck everyone!

Karen :oops:

 

05/01/07 S.A.R - (Subject Access Request) posted

07/03/07 Offer made of £457. Rejected. Offer remade of £651, accepted.

26/03/07 PAID IN FULL

 

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