Payday Loan Help **

[sillygirl1]

See what happens when YOU take the control back from these loan companies.... they go very quiet and presunably sadly go onto much easier prey.

 

Congratulations for keeping up the pressure on the other companies, don't forget now you have grounds to complain about the ones who aren't communicating with you despite you emailing them.

[NotSorted]

See what happens when YOU take the control back from these loan companies.... they go very quiet and presunably sadly go onto much easier prey.

 

Congratulations for keeping up the pressure on the other companies, don't forget now you have grounds to complain about the ones who aren't communicating with you despite you emailing them.

 

I face similar problems with some of the mentioned Payday Loan companies where they use threatening language such as getting debt collections agents to come to my address, legal action (in red capital letters), CCJ and setting out what will happen if I fail to pay I will not be able to obtain any credit in the future.

 

I keep reminding these Payday companies in writing of my previous correspondence that they will have to agree to the following:

1) XXX accepts my payment plan offer.

2) XXX promises to refrain from adding any charges or further interest.

3) XXX gives me their bank details for which I will deposit the monthly payments.

To be clear, I am in no way refusing my obligation to repay the said loan plus said interest. Therefore, I sincerely hope XXX can sympathise with my current situation and in doing so find my repayment schedule reasonable.

To make myself very clear, it would be both unreasonable and excessive if XXX found it necessary to add further charges and interest after the loan repayment due date and such conduct may go against XXX further down the line.

I find it totally unacceptable that XXX find it necessary to threaten me with a CCJ or a debt collection agency when clearly I have been forthcoming in contacting you advising you of my current situation.

It your threatening behavior continue I WILL take your threatening documentation to the Office of Fair Trading, Trading Standards and the Citizens Advice Bureau for further help.

 

One Payday company is adamant that I should pay the amount it stated but this £40 above what I can afford at the moment so will keep pushing back.

Other Payday companies keep adding fees to existing loan making it even more difficult to pay back the outstanding amounts.

 

The difficult Payday Companies just do not want to listen because you signed an agreement and are legally bound by it although you have been honest in writing to them explaining your situation and setting out a repayment plan.

I will continue to contact the difficult Payday companies until they agree to my terms.

[cavyman_130]

Update:

 

Payday UK have agreed to my plan, woohoo!

 

Just Payday Express and QuickQuid to deal with now, Payday Express will go onto a DCA as they are just unwilling to help, QuickQuid have agreed to the 6 months plans but still won't give bank details so I am not prepared to pay them in any other form so looks like ill have to wait for a DCA with them also.

[Yorkmackem]

I had the same problem with QQ regarding bank details, they simply won't provide them. In my view you've done all you reasonably can to come to some arrangement and I would simply leave it at that, their most likely next course of action will be to sell on the debt to someone like Gothia who may offer you a discounted sum to settle. You might have to put up with a few crappy phone calls until they do this though.

 

I would also resist any attempt on QQs part to add any interest or charges to the amount owed, as you've clearly attempted to reach an amicable agreement over the debt.

[Honeypot]

subbing

[missieeb]

I'd just like to thank you all for the advice and tips that you have shared. I have been exactly the same and stupidly ended up in over £2000 of payday loan debt. Considering that my income is £1600 I think I should have done the maths a long time ago! These companies are parasites because they seem and are too good to be true in an emergency, or just when people suddenly need a little extra. For anybody who reads this thread BEFORE they have applied for a pay day loan there are only 3 words to say: DON'T DO IT! Invariably the people that need these loans cannot get credit elsewhere and feel they have no other option. One loan agreement is just about do-able but only if you really really can afford to pay it back. If you over do it then you end up in a dire situation where no amount of begging from Peter to pay Paul will get you back on track. I have trawled through the threads on here and can honestly say that in so doing I now feel back to normal. Making the decision to default was not difficult really but reading advice from others, and even the template email has given me back my sleep! I have yet to hear from Pounds till Payday, Pay Day Uk, WDA, Lending Stream and Prime Pay Day but frankly I have yet to meet anybody who can get blood out of a stone. No matter how far they take you, as long as you are honest about your finances and really cannot afford more than you say, then I just don't see what can be done. By making a voluntary arrangement to repay over a reasonable amount of time it is my belief that courts or companies to whom the debt has been sold will eventually see your side. I may be overly optimistic but I just cannot wait to go the cash point on payday and find I actually have some money! The only way to make sure you do have some money is like others have said on here - cancel DD's and cash cards. I now have a lovely new debit card and it feels great!

[cavyman_130]

not updated this thread for a while so here is the latest.

 

now 4 months into the agreed repayment plans for Wonga, Payday UK and Txt Loan feels good seeing the balance coming down.

 

QuickQuid and Payday Express I left until it went to a DCA, both accepted my 12 months repayment plan almost straight away, no haggling required, so I am now on repayment plans for all my payday loans.

 

I have learnt my lesson from this and will NEVER do anything as silly again, its a great feeling knowing that the balances are dropping, last month I got a promotion at work so I am going to use the extra money to pay them off quicker, then within a year I will be debt free!!!!

[ksmiggy]

I have the same problem with QQ, they will not give bank details out at all. and keep changing their offer

[sarahlloyd]

same with me and QQ, they won't budge. their current stance is that my offer isn't good enough so they're going to keep pestering me. which is nice.

[cavyman_130]

just keep sending them the same offer, thats what I did, make sure you keep everything you send to them, soon as it went to the DCA I forwarded them all the emails I sent them regarding my offer etc. and they accepted straight away, no haggling.

[yourturntopay]

Help me please!!

 

CFO had gone very quiet and i have been waiting for FOS to kick in with the complaint. This week i got a letter from FOS saying the case had been passed to an adjudicator (yay!!) and he is investigating. I have sent the information requested and things were jogging along nicely towards a happy ending - all i want is a reasonable re payment plan for a reasonable amount - i'm not willing to accept over £700 charges on £200 loan!!!!

 

All of a sudden i am getting an influx of calls from a baliff company (who refuse to tell me who they are, but have names such as paddy the punisher!! as members of staff) who ring my mobile constantly and also call me at working telling whoever answers the phone they are balliffs and that i owe money and am refuising to pay!

 

I have contacted FOS and they have been great and have contacted CFO and told them to call the balliffs off (not that they should have ever been instructed as there is no CCJ!!) and appartently CFO have called them off, but i've yet to see any evidence of this.

 

The baliffs have made threats against me - stating they are coming to my place of work, sending paddy the punisher to sort me out (he has rung my work place 3 times today) and going to come to my house etc (you know the sort of threats) I stepped away from my desk to call fos to tell them about the treastening phone calls from the balliffs and they called 6 times in 10 minutes - which really upset the other members off staff that answered my phone as they were very rude to them and demanded to be put through to me.

 

Following advice from FOS i have given the police the mobile number and a record of the calls and when they were made to me to and what was said (FOS has a copy too) The police have given me a crime ref number and are going to ring the company and warn them they are breaking several laws and tell them to stop contacting by phone and go through the correct channels.

 

What else can i do - I am very worried that if they continue to harrass me at work i will lose my job as personal calls are not allowed. Who can i complain to, considering i don't know who the company is and CFO haven't told FOS who they are using and the baliff said all i needed to know was that Paddy the punisher will let me kow who he is and I won't forget it in a hurry.

 

Oh and the orginial debt is now well over 7 times more than orginially amount loaned (FOS said that they will be looking into how the debt has increased so much and whether this is fair)

 

Who else can i complain to and how do i find out who the balliffs are and get them to stop calling my work?

[sillygirl1]

Nasty lot, they are NOT allowed to use their bailiff powers when chasing a common debt which hasn't got a CCJ... so you have done well to get the police to listen, plus I think you need to contact the OFT and Trading Standards and give them the crime number as reference to add to their files on CFO. The sooner this lot are hammered the better.

 

http://www.consumerdirect.gov.uk

http://www.tradingstandards.gov.uk

http://www.ripofftipoff.org.uk (Trading Standards offshoot - might be able to help too with the threats).

 

The threats are just that, threats, but if you could record them it would help your case a lot.

[yourturntopay]

Surprising the police were very good and instantly said that their behaviour wasn't on and they will take action and contact the company and warn them to behave (although i bet the balliffs tell them a totally different version of events to mine!!) I think what helped is that i took in all the evidence that i sent to FOS and the emails i sent them regarding todays events, so they could see i was trying to be reasonable and was gooijg through the correct channels etc.

 

Although i am not frighted by their threats, i am concerned about the damage that they are causing in regards to being contacted at work etc. My gues is that the more i tell them to back off the harder they will push in the hope i will crack. They have already threatened me with CFO fraud squad - i laughed at them at this pint and said oh goody - which really uspet the balliff!! They have stated during the conversations with me that i obviously don't intend to repay them all the money owed, so they are goign to make my life hell until i change my mind.

 

I just hope that IF (BIG if, but FOS seemed to think they had) CFO have pulled them off the case they listen to the instruction, as i am concerned that they are now making thios personal as i didn't roll over and panic like they expected me too - the more threatening they got, the more assertive i got and they hated it when i quoted OFT guidelines at them - they actually said that they are above the law and can do what they want, to who they want, when they want (i made sure the police got that quote)

 

Am just about to email FOS with crime ref number - but i am being a bit thivk with how i complain to OFT and trading standards - do i have to call them to do it in the first instance or is there an email address to send a complaint to?

 

Do you have any ideas who the balliffs might be and what areas they cover - how would i find this out?

[sillygirl1]

If you click on the links I sent it will take you to the website and you can call them, I don't know offhand if they have a 24 hour service but you can also email them (calling is good as you can give the details)

 

I have no idea who the so called bailiffs are - they could just be self employed bully boys - but make sure the OFT know the type of thug they are sanctioning, they are responsible for the behaviour of any third party agent they employ to collect debts.

 

Keep us informed of any developments.

[yourturntopay]

Will certainly keep you updated. the guy at FOS said that he reminded CFO that they were responsible for the actions of the collection agents and that the manager at CFO that he spoke with seemed very concerned about their activites, but we shall see if he makes good on his promises - i'm not holding my breathe on it!!

 

Will call the numbers and make the complaints - it will feel good to give it out instead of taking it!!

[asmilecostsnothing]

Hi Yourturntopay

 

Hope your troubles with CFO get sorted sharpish, I don't suppose Paddy and co. left or displayed a telephone number when they called by any chance?

 

I had a similiar caller to this but female from an 0203 london area number to my works line (tho we managed to obtain number due to caller id), whilst I having jipp myself with this company

[Neverlearns]

Hi, I recently have taken out 2 loans one with payday express and 1 with cash genie, I am not in arrears or anything but I no I am not going 2 b able 2 repay On the due date, Anyway the reason I was replying 2 ur thread was 2 ask if payday express contacted ur work at all? As someone had tried 2 ring me at work and there is no1 else that would try 2 if u get what I mean, so now I'm panicking cus I don't want them ringing my work. Thanks.

[asmilecostsnothing]

Hi there

 

Payday Express will try calling your work number - if they can't get hold of you some other way

I got the impression they call work last as the guy I spoke to pointed out he had tried my home/mobile first and resorted to ringing the works number when he couldn't get hold of me all in one morning!

 

You can always tell them it's not convenient to speak and arrange time to call or have them ring after work, if they do call

Please don't be scared by the above postings this was to do with a different company entirely and I actually found Payday Express alright in the end when I did eventually default

 

While I note your not in default one thing to watch with Payday Express - is they will take a different amount (anything they can get of your card if it's not the full amount or whatevers been agreed) and deem this as a 'roll over' automatically but they normally tell you this by email, perhaps move funds to a safe account if you don't want to roll over/extend.

[yourturntopay]

I have an update regarding my FOS complaint - After months of battling and fighting with CFO FOS have informed me that they upheld my complaint and have ordered the following from CFO

 

CFO are to remove ALL charges/interests to the account

CFO are to pay me £150 compensation (which is just over 50% of the orginial loan, which is to be deducted from the balance of the loan)

CFO are to call off all external debt recovery agencies

CFO are to agree a reasonable repayment plan for the remaining amount owed (approximately £130)

CFO to agree to to repayments to be made by Standing Order or bank transfer, which is controlled by me. They are not to demend repayment by Direct Debit or Card.

 

CFO are yet to conatct me to agree a repayment plan, FOS have said that they need to do this within a month and if they fail tro do so to conatct FOS back and they will contact CFO to see why they are not comlying to the terrms of the FOS agreement. They have another 2 weeks then I will contact FOS and start the circle again - i'm not having CFO come back to me in a couple of months and say i owe sill amounts yet again - or worse still - they send the bully boys in again

 

All in all a very good result - especially as when the bully boys were called in they were asking for over £1,500 and threatening to send Paddy the Punisher to my workplace to sort me out.

[renegadeimp]

Awesome news! Well done! You'll most likely get a good response now, especially as the FOS charged the PDL £500 to perform an investigation, and you know you have the full weight of the FOS behind you every step of the way.

Edited March 27, 2012 by renegadeimp

[sillygirl1]

Excellent news, hopefully now the FOS has found it does have teeth it will use them more.

 

Keep us informed.

 

I would suggest emailing CF1 (or writing sending it recorded delivery) reminding them of their obligations under this ruling, and copy in the FOS.

 

Email them next week if you haven't heard anything from them, just to prove YOU are following things through and YOU are doing the right thing.

 

If they haven't contacted you by the time the FOS says on the DAY they are meant to email and post to them again stating you are asking the FOS to escalate the issue further.

 

Now you are in control you need to keep the ball rolling nicely.

[yourturntopay]

I'm going to keep all communication going via FOS - i don't trust CFO as far as I could throw them!!! They have 2 more weeks then i'll call my FOS adjudicator and get him to intervene.

 

I'm just so relieved to have a conslusion to this mess, as it got really nasty for a while and it took a lot of strength to stand my ground. The fOS adjudicator was really supportive and very helpful - everytime I called him, he returned my call within a very short time and always helped whenever he could - especially with the Paddy Puninsher epsiode.

 

The FOS adjudicator certainly showed his teeth on my behalf - and I couldn't be more grateful. I was very surprised to get compensation as well - i never expected that at all, i just wanted some of the charges and interest dropped and a reasonable repayment plan agreed - i got far more than i imgained i would from FOS. The only downside was that it took months to get a result, but this is largely due to CFO not co-operatign with FOS much as well as the FOS workload.

 

I got the feeling that I wasn't the only case they had and that they are starting to get very tough with the PDL compaines when the over step the mark. It needs people to ask FOS for help to highlight the real extent of the problem and how much these compaines need to be regulated and monitored.

[toptrapper]

Youturntopay, RESULT! Well done, it shows that you hung in there, stuck to your guns and it's paid off. This shows what can happen if you take them on!

 

Nicely done!

[renegadeimp]

Follow the FOS instructions to the letter as sillygirl said. The law and the weight of the FOS is on your side.

 

Your case proves that you don't have to sit down and take crap from them.

[2009dg]

Well I am also dealing with PDE. So far no luck and they just say they can't set up a repayment plan and that my account is going to their debt recovery department. Wish they'd hurry up with that so I can get everything sorted. PDUK I have sent in an income form, Mr Lender + QQ + Lending Stream have all set up repayment plans and I have ML + LS's bank details.