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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Dlr V HSBC


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Hi everyone,

 

I posted last night to say that I was unsure my letters had been received as I just addressed them to the 'Bank Manager' by First Class post no receipt. I was about to start all over again when I got an offer this morning which caught me by suprise. I've been offered £750 from a claim of £833.50 charges, the letter said that interest (£251.66 totalling £1085.16) won't be refunded as it is a condition of the overdraft. My argument will be that if I had not been charged in the first place I would not have had interest to pay on the £833.50. If anyone can word it better than me I'd be obliged.

 

What caught me off guard is I've only sent the pre lim letter and the LBA. The letter they sent says I entered into a contract and was aware of the charges etc and they believe they would successfully defend any legal challenge. Their offer is because they 'are mindful of management and irrevocable costs that it may incur in relation to a claim'.

 

I was thinking off rejecting the offer and going for the full amount. and giving another 14 days response time before I start procededings.

 

Has anyone else had an offer from HSBC at the LBA stage and did they reject or accept it?

 

My worry is to lose the £750 by being greedy for the £1085.

 

Cheers

 

 

HSBC Pre lim letter 12th August 2006 £1085.16 - Ignored

LBA sent 2nd Septemer 2006 £1088.65 - Offered £750

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Hi,

 

I have just had the same letter you got, offering a smaller amount that I asked for. If they are prepared to offer as much as they have, then it won't hurt them to go all the way and refund everything you have asked for.

 

I will be accepting their offer in PART PAYMENT, and will amend the bit on the letter (that I have to sign accepting their offer) to show that I will accept the offer so far but will continue to claim the rest in court if I have to.

 

No reason to give them any extra time, you gave them 14 days, I assume when you sent the LBA. Tell them your original deadline still stands.

 

Good luck!

HSBC:

Data Protection Act S.A.R - (Subject Access Request) sent 23/5

Prelim request sent 18/8 - ignored

LBA sent 6/9 - offer made, but it's not good enough!

Full offer received 19/9/06 :D

 

 

Barclaycard:

Data Protection Act S.A.R - (Subject Access Request) sent 23/5

Info dating back to May 2004 received 3/6

40 day deadline is up on 4/7

Information Commissioner had to intervene, got most of the statements I asked for but some still missing.

19 March 2007 Starting on them PROPERLY (at last!)

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I have just printed my version of that letter... has taken me ages to find it! Should have hung on and waited for your post Michael!!!

HSBC:

Data Protection Act S.A.R - (Subject Access Request) sent 23/5

Prelim request sent 18/8 - ignored

LBA sent 6/9 - offer made, but it's not good enough!

Full offer received 19/9/06 :D

 

 

Barclaycard:

Data Protection Act S.A.R - (Subject Access Request) sent 23/5

Info dating back to May 2004 received 3/6

40 day deadline is up on 4/7

Information Commissioner had to intervene, got most of the statements I asked for but some still missing.

19 March 2007 Starting on them PROPERLY (at last!)

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Hiya,

 

thats interesting, never thought of accepting as part offer. I've been mulling over what to do and I've decided to reject it and go for gold. The fact they have made an offer suggests they are willing to pay the lot. Just about got the letter together in my head and now gonna get it on paper. Fingers crossed

 

David

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Good for you! ;) Let us know how you get on...

HSBC:

Data Protection Act S.A.R - (Subject Access Request) sent 23/5

Prelim request sent 18/8 - ignored

LBA sent 6/9 - offer made, but it's not good enough!

Full offer received 19/9/06 :D

 

 

Barclaycard:

Data Protection Act S.A.R - (Subject Access Request) sent 23/5

Info dating back to May 2004 received 3/6

40 day deadline is up on 4/7

Information Commissioner had to intervene, got most of the statements I asked for but some still missing.

19 March 2007 Starting on them PROPERLY (at last!)

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Guys its your money.If a burglar emptied your house and them comes back and offers half your stuff back as long as you dont take him to court , would you be happy ?

Case Statistics 13 Wins - 0 Losses

Cases In Progress 2

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Hi everyone,

 

I've just finished my letter rejecting the £750 I was offered as final settlement of my £1088.65 claim. I did consider accepting it as a part offer but decided against that. I said I was confident that I would be successful in my action against HSBC for the full amount, I've also updated the interest and told them I will be adding 24p a day until judgement or a full settlement which ever happens first.

 

I feel like David v Goliath........ now where did I put that slingshot?

 

David

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sounds like you have things under control, keep us posted

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

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Hi,

 

Will accepting an offer as part payment effect your claim?

:cool:

Account 1(mine) & 2 (Joint)

01/09/06 Subject Access Request sent - Hand Delivered

8/09/06 Prelim letter issued

03/10/06 LBA sent recorded delivery

17/10/06 Partial settlement offered

18/10/06 MCOL Raised

21/11/06 - Settled in FULL!!!

Account 3 (Partners)

01/09/06 Subject Access Request sent - Hand Delivered

02/10/06 Prelim letter issued

17/10/06 Partial settlement offered

18/10/06 LBA sent recorded delivery

27/01/06 MCOL Raised

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I got the same offer which I accepted in part settlement and informed them that I still wanted the remaining monies. On Saturday I received the standard letter which suggests I contact the ombudsman. Guess that means I won't get the partial payment then! LOL

 

Their 14 days is up tomorrow so I'll file against them - they're not having any longer!

HSBC - 2 accounts - £5016.44 - WON!

 

Now going after them for my husbands account - £283.30. Prelim letter sent 26th October 2006.

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Ok Good luck! I read elsewhere in this forum that they direct you to the ombudsman, so that seems to be a standard response. I thought the ombudsman were saught if you were seeking compensation not claiming back what's rightfully yours......!

:cool:

Account 1(mine) & 2 (Joint)

01/09/06 Subject Access Request sent - Hand Delivered

8/09/06 Prelim letter issued

03/10/06 LBA sent recorded delivery

17/10/06 Partial settlement offered

18/10/06 MCOL Raised

21/11/06 - Settled in FULL!!!

Account 3 (Partners)

01/09/06 Subject Access Request sent - Hand Delivered

02/10/06 Prelim letter issued

17/10/06 Partial settlement offered

18/10/06 LBA sent recorded delivery

27/01/06 MCOL Raised

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Do I file my MCOL to Colin Langdale as he is the only named person who I have on my replies. He's Senior Service Quality Officer although the signature on the letters is PP. ALso can I add a claim now for the interest I have been charged on the overdraft charges even though I never mentioned it in my opening letter but did in my LBA? I don't mean the 8% for the charges, as I kept increasing my overdraft to keep afloat and so have been paying interest all these years and not clearing the OD if that makes sense.

 

David

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I told them I wasn't contacting the ombudsman but would proceed with my action. I received a letter this morning again suggesting the ombudsman and no mention of the original offer! Rubbing it in a bit with the last line, they put 'I accept this letter will not provide the response that you hoped for'.......... too right it doesn't. ha ha to you too.

 

Filing my OLMC Saturday. GET READY.

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thanks for that fella's. No I didn't mention it in the LBA just in the letter rejecting their offer of £400 less than my claim. I said that unless I received the full amount in 14 days I would file an action and include overdraft interest. Oh well not to worry i never imagined I would get a penny 3 months ago so I'd be satisfied with my original amount.

Cheers

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Hold on, as long as you've mentioned it in a letter to them, LBA or not,then there's no reason why you shouldn't claim it at moneyclaim.

 

Once you've filed and know your claim no. send MCOL 2 copies of your revised schedule of charges clearly marked with your name and claim no. and a copy to the bank

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I've added the extra interest when I started my MCOL but I can't figure out how to use the spreadsheet. I've worked it out on a day to day basis similar to the 8% which has added £500 + £120 costs to my original claim. If they had paid up on my initial letter they would have saved £620. Greedy b*%!&$%s.

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