Refused Credit

[itsmerob]

Hopefully someone here can offer some advice. The question i'm asking is on behalf of a friend.

The person involved attempted to purchase two moped/scooters from Honda using their 0% finance offer. Total price £4800. She is a homeowner with no debts, up to date on all of her bills etc. No outstanding debts anywhere.

However, this wasn't enough for Honda who declined her Finance without giving a reason, only asking her to refer to her credit record. She obtained a copy of this from the credit rating agency which confirme she had no debts. However, there was a default notice for late payments from 2 years ago, which was now listed as satisfied.

 

At the time of the default, my friend had had a brain haermorrage and required open brain surgery, which resulted in her not even knowing what day of the week it was, let alone able to manage her everyday finances. She was even unable to recognise her own children such was the damage done by the haermorrage. Anyway, over time (a few months), her faculties returned and she paid off her outstanding debt, and now leads a normal life, having made a 100% recovery. Prior to, and since her recovery, her credit record was outstanding.

 

I recommended she write to the original company asking them to consider removing the default because of her circumstances at the time, but they have refused to do so, saying it is a true and accurate account of her credit history. They did state however they had a note on there records from the time stating that they had been informed of her predicament.

 

It seems unfair that she is now unable to obtain credit because of this. How can she be expected to be responsible for keeping on top of her personal finances when she didn't even know what day of the week it was.

Can anyone offer any advice as to what to do about this?

Edited March 23, 2011 by itsmerob

[MARTIN3030]

Welcome to the site.

Unfortunately your friend is now at the mercy of those being in any position to remove the info.

I would suggest that a notice is added which they are perfectly entitled to do free.

Something simple which explain things such as;

"The subject has always had a good credit record,and regrets that a default was recorded due to a period of severe incapacity,and therefore is not a true relection of the subjects credit worthiness "

[itsmerob]

Apparently there is a note attached to her record explaining what happened, but it dosn't seem to of made any difference. I'd assume also, that if the search was conducted by a computer, it would ignore such a note anyway. Would it make any difference if she contacted the finance company directly, rather than being at the mercy of a computer.

[MARTIN3030]

From Experian;

 

Notices of Correction

 

What is a Notice of Correction?

A Notice of Correction is a short explanatory note (up to 200 words) you can add to an entry on

your credit report to explain any circumstances about that information. Anyone searching your

report in the future, or who has seen it in the last six months, will see and take account of the

Notice of Correction.

 

How can I add a Notice of Correction to my report?

You can visit Your Credit Report Help Centre at http://www.experian.co.uk or write to us and provide

the text you want to use (under 200 words). Quote the entry you want us to add the statement to

and send it to the address shown on page 25. We cannot add a statement that is longer than 200

words or one we think is unjustified, could damage a person’s or organisation’s reputation, or is

unsuitable for some other reason.

[MARTIN3030]

Apparently there is a note attached to her record explaining what happened, but it dosn't seem to of made any difference. I'd assume also, that if the search was conducted by a computer, it would ignore such a note anyway. Would it make any difference if she contacted the finance company directly, rather than being at the mercy of a computer.

 

Well theres nothing to lose by trying,or else you could ask the CRA to do this on your behalf.

[itsmerob]

How would she go about asking CRA to do it on her behalf?

[itsmerob]

Well theres nothing to lose by trying,or else you could ask the CRA to do this on your behalf.

 

How would she go about asking CRA to do it on her behalf?

[rebel11]

Thread moved.

[sir_gilmour]

Hi

Welcome to The Consumer Action Group.

 

 

I am just letting you know that as you haven't had any replies to your post yet, it might be better if you post your message again in an appropriate sub-forum. You will get lots of help there.

 

Also take some time to read around the forum and get used to the layout. It is a big forum and takes a lot of getting used to.

 

 

Once you start to find your way, you will soon realise that it is fairly easy to get round and to get the help you need.

 

It can be bit confusing at first.